Go Kia West

I have bought a Rio from this branch, KIA WEST. Sales manager that helped me, Dusty. So here’s my issue here. I had written a negative review about this branch previously in regards to fixing a dented ( manager that helped me, Dusty. So here’s my issue here. I had written a negative review about this branch previously in regards to fixing a dented (it was really minor, but still it was a new car). That issue was actually fixed after 3 weeks of trying to contacting them (after about 18 phone calls). After that issue was resolved, they asked me to write back to a positive review, but hey here I am again. So aside from the first issue, this is the second issue that they’re trying to avoid. When you buy a car with certain companies, they have a program called ‘First-time buyer’ program where they deduct $500 off from your purchase. Qualification for this program was unknown to all the staff in KIA WEST. (I say this because I asked Dusty, Tony, Mo(?), and one more sales representative.. they all didn’t know exactly how the program worked.) But before I start my story, here is what was agreed upon when I bought the car: $900 cash back discount (was the promotion at that time). $500 first time purchase discount. $500 for choosing a car that they had in inventory. (I was originally planning to purchase LX but changed my mind to EX. They didn’t’ have the color I wanted, metallic grey and only had deep-blue in stock. Now, because it costs them $500 to deliver the metallic grey, they would rather just give me the $500 discount on the current deep-blue car.) Total of $1,900 discount to the car purchase. First when doing the documents, I wasn’t able to detect this issue but I realized when I got home. So I went back there to ask where my $500 discount for ‘First-time buyer’ program was. They told me that they will need to check if I’m eligible, and will need 8 weeks for it to process. And once everything has been processed, that I would be receiving a check from KIA CANADA. (At this point, they were telling me that I did qualify – and that I would have to wait 8 weeks, if not they would give me a call) I waited 8 weeks and received nothing. Knowing that KIA WEST will most likely give bad service (from that first issue I had), I called KIA CANADA. KIA CANADA being surprised, notified me the following, “the $500 is normally deducted from the original price, not issued by check.” So I filed a complaint about this branch. They contacted KIA WEST about this issue. I was told to call KIA WEST (by KIA CANADA) to speak to a ‘business/marketing team’ because they needed my personal information. I called KIA WEST the following day. Their response: 1. You probably didn’t qualify for it. (I responded back, why wouldn’t I? I used BMO, it is my first time purchasing) 2. All the deductions are in your receipt. (No they weren’t, which is why I dropped by after the purchase to discuss about it) 3. Okay we’ll double check with Dusty, we don’t recall why we needed to give you a discount. (Okay. I’m waiting, but no call backs) I can’t believe how bad their service was/is. Or their knowledge on what they offer. So basically after 2 months of the car purchase, this $500 rebate has not been given to me. More

The worst experience ever buying a car, this dealership is unorganised and nobody knows their jobs. Would never go back there again. Stay away!!!j is unorganised and nobody knows their jobs. Would never go back there again. Stay away!!!j More

The young sales person we dealt with was polite; however, when we asked for a price, the manager was asking for personal information in a rude way. Since we wouldn't give out personal info, we were told by t when we asked for a price, the manager was asking for personal information in a rude way. Since we wouldn't give out personal info, we were told by the manager, he wouldn't give us a price. A more positive and polite attitude could have possibly created a sale. This experience deters me from considering the purchase of a Kia product from this dealership. I would NOT recommend this dealership to anyone unless they replace the manager. More

It's a rip-off. Terrible manager. Greed... greed, greed!!! I'd never recommend them even to my enemy. Don't buy anything from them. Dishonest and greedy. greed!!! I'd never recommend them even to my enemy. Don't buy anything from them. Dishonest and greedy. More

Employees seemed to juggle me around each other, seemed like they were avoiding me. Took a week longer to get back to me than they said, rude tones, did not fix the problem. I'd avoid this dealership if yo like they were avoiding me. Took a week longer to get back to me than they said, rude tones, did not fix the problem. I'd avoid this dealership if you can. More