Go Kia West

Awful! So far after talking to Tyler, I have felt somewhat forced to come into the dealership even after him knowing the car that I wanted to trade in was in So far after talking to Tyler, I have felt somewhat forced to come into the dealership even after him knowing the car that I wanted to trade in was in the shop. There was no point driving out to Coquitlam from the north shore without being able to give me a price on my trade in, but still trying to get me to the dealership and waste money and time when I already explained the situation. Not very impressed with the whole customer service when you don't listen to you're customer. Re: follow up from management Jordan Thanks for the follow-up in regards to my great customer service experience. NOT! Talked to Jordan to only get more annoyed at the fact that he said he would be a few seconds to get back to me, with an hour and a half passing with a reminder from me to get a response with lol being the first thing in response to me saying that took quite a bit... Wow is all I can say!!! Definitely never dealing with kia West again! Disappointing really... You would think customer service should be priority... Not with these guys... Kia's are great cars.. too bad the people trying to sell them don't match their quality! If there was an option for 0 stars they certainly deserve it! More

Very friendly staff Called in and all my questions were answered with knowledgeable answers and great points to consider on buying a new car. I would gladly consider buyi Called in and all my questions were answered with knowledgeable answers and great points to consider on buying a new car. I would gladly consider buying here. Thanks More

Great service at this location. I had Brad and I liked his honest advice, I knew he had my best interests and would go to him again for any car sales and inquiries at this location. I had Brad and I liked his honest advice, I knew he had my best interests and would go to him again for any car sales and inquiries in the future. More

Service warranty repair. I bought my vehicle a year ago, the airbag light on dash keep turning on and off, the service advisor told me to bring my vehicle when it turn ON to d I bought my vehicle a year ago, the airbag light on dash keep turning on and off, the service advisor told me to bring my vehicle when it turn ON to diagnose the problem, he said, no need to book an appointment to solve the issue. Everything is ok now and fixed. I really love my Kia, best vehicle, best dealership. Great service, highly recommended. More

Great customer experience Just bought a car from Kia West and had a great service experience from Lucas in sales . Lucas did a great job of following through on all of the issu Just bought a car from Kia West and had a great service experience from Lucas in sales . Lucas did a great job of following through on all of the issues that he had promised during the sales experience . The staff is very friendly starting from Trisha in reception to Parker the sales Manager . The car was delivered on time and they went further than promised on touching up a few of the cosmetic issues that the car had. More

New vehicle private sale event Special invitation to private sale. Excellent trade in value for my 2015 Soul. I was looking for a vehicle with safety features that would be benefici Special invitation to private sale. Excellent trade in value for my 2015 Soul. I was looking for a vehicle with safety features that would be beneficial for city driving. Every day blind spot and rear crossing warn me of potential issues. More

Fast and Efficient Service I was in Vancouver for work and felt my vehicle was running off a bit and thought before I hit the road to head back I would have a dealership have a I was in Vancouver for work and felt my vehicle was running off a bit and thought before I hit the road to head back I would have a dealership have a quick look over it. I went into Kia West and asked if they could fit me and was thinking I would be here for hours but surprisingly they got me in right away. I am very grateful for their quick, efficient service and will recommend them to all my local clients! More

Excellent The staff is absolutely amazing, it is such a pleasure to deal with every month!! I would highly recommend Kia West to the public for sales and servic The staff is absolutely amazing, it is such a pleasure to deal with every month!! I would highly recommend Kia West to the public for sales and service More

New or used they got it all! Huge selection of vehicles and great staff to deal with! Although I wanted a new vehicle it was not in my budget but luckily they helped me find one Huge selection of vehicles and great staff to deal with! Although I wanted a new vehicle it was not in my budget but luckily they helped me find one that was almost new, just a couple of years old. I could not be happier! More

Clear your schedule. SLOW service ahead Kelly was the staff member I dealt with and although she is very friendly, the rest of my experience here is terrible. I always book the earliest appo Kelly was the staff member I dealt with and although she is very friendly, the rest of my experience here is terrible. I always book the earliest appointment with the hope of getting in and out quickly. I have yet to receive service in a timely manner. Today I came in to get my snow tires which are on rims put on. I watch my car sit in the spot I left it in for 45mins after my scheduled appointment time. After that it took 1.5-2 hours to put on my tires. This is absolutely ridiculous! This is not the 1st time this has occurs. It is constant The only reason I continue to return is because the store my tires for free. If I had the room to store my own tires I would not come here. They are very inconsiderate of your time. Please clear your schedule for them. I do not recommend Kia West. More