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Go Kia South

Edmonton, AB

3.4
266 Reviews

3030 Gateway Blvd

Edmonton, AB

T6E 5N2

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266 Reviews of Go Kia South

December 29, 2017

Bought a vehicle only to have it break down twice six months I purchased a vehicle in June. I got the protective package on it and spilled a liquid on the seats a few weeks later to have it seep in and stain the More

by Natasham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't recall names
Jan 02, 2018 -

Go Kia South responded

Hi Natasham, I'm very sorry to hear about your experience with us. Could you please provide me with your contact info so I can have a manager reach out to you? Thank you.

Jan 02, 2018 -

Natasham responded

I have spoken to managers. The last conversation I had with someone was a service guy. He said that if I'm not going to pay, I can just pick up my vehicle after I explained everything to him. My vehicle is still there as I lice out of town. I've had no car since christmas day. One service guy Said they looked at it and nothing is wrong then the next guy said that it hasn't even been touched. A vehicle should not have this many problems after only six months. I'm scared to drive it with my infant. And who knows what will go next.

Jan 02, 2018 -

Natasham responded

My partner can be contacted at 7807292669. Dealing with car associates is not what I'm good at especially with the crap I've been dealing with. He's better to talk to.

Jan 03, 2018 -

Go Kia South responded

I will have this info passed along for you! I'm so sorry to hear that you've been going through this.

Jan 04, 2018 -

Natasham responded

When is someone supposed to contact me? I've been without a vehicle since Christmas day and really need to sort this out asap.

Jan 04, 2018 -

Natasham responded

I haven't heard from anyone. My partner went there and there was nobody from service ado he looked at the vehicle. Still uncertain as to why it just died mid driving but he noticed that the timing belt looks like it's ready to snap. The girl at the counter looked up when it was done last and it was only done when put together. So, not only did go auto sell me a vehicle that had the clutch failing already but a timing belt that was overdue. Is this really how the business is run? He left the vehicle there. We don't feel safe driving it. I paid way too much for this vehicle even without the problems but I felt ok with that as I trusted go auto. That is why I didn't just go on kijiji and buy from just anyone. Now, I not only paid way too much but also paid an additional two grand for the clutch and whatever a timing belt is going to cost. I don't have the money and also don't feel like I should have to pay so much after just buying it. This is not right.

Jan 05, 2018 -

Natasham responded

Hi there. Somebody did contact us and all that ended up happening was that the service guy argued with my boyfriend on the phone about how Go Kia should not be liable for these things that are breaking down as we have used it for six months. There is no reason a timing belt should be done along with a clutch that bad and whatever else is wrong with it only after six months. If this were the case, we should have been notified before. I feel like I am just wasting my time with Go Kia and am going to need to go to Amvic to get this sorted. Either that, or I am willing to sell the vehicle back for what I paid. I will include the clutch change that costed me $1850 and the protection plan that costed me about $1300. If Go Kia is not willing to buy it back, that tells me that they are not willing to stand by their product that they are expecting me to drive away with my infant in. I want it all in writing then as to why Go Kia will not buy it back. Please do not send me any more service guys that would rather argue then help.

Jan 08, 2018 -

Go Kia South responded

Hi there, I have sent this into management again. Someone should be contacting you again within a reasonable time frame. I'm very sorry to hear that you have been going through this.

December 14, 2017

Great people It was a very pleasant time spent at this dealership, they give me a great deal on my car Jonathan Yam did everything he could to get to my needs will More

by Randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Yam
Dec 14, 2017 -

Go Kia South responded

Hi Randy, Thank you very much for taking the time to leave us a positive review! We're so glad to hear you had a great experience with Jonathan. Come on back anytime!

December 14, 2017

Purchase of Kia Soul Loved that Tiffany sat down with us first and asked what we were looking for in a vehicle, budget, important options etc. Everyone was very easy to More

by JMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Gee, Sheldon Dimma
Dec 15, 2017 -

Go Kia South responded

Hello, Thank you very much for the positive review! We're glad to hear your experience with Tiffany was excellent.

December 06, 2017

Fantastic experience Jon was a great person to work with. He was positive throughout the whole experience and he worked hard to make sure I was happy with my purchase! He More

by Tori_s02
Recommend Dealer
Yes
Employees Worked With
Jonathan Yam
Dec 07, 2017 -

Go Kia South responded

Hello, Thank you very much for taking the time to leave us a positive review, it's very much appreciated! Glad to hear you had a great experience dealing with Jonathan.

December 04, 2017

Best New Addition to the team! Hands down one of the most through sales person I've dealt with in years! This is my 3rd new car purchase with the Go Auto group and this one was the More

by Amin Suleman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Yam
Dec 05, 2017 -

Go Kia South responded

Hi Amin, Thank you very much for taking the time to leave us a positive review! We're very glad to hear you had an excellent experience dealing with Jonathan. We hope to see you again in the near future!

November 29, 2017

Overpriced service department Car wouldn't start and the ESC-off light wouldn't turn off, so I took the car into Kia for a diagnostic. They charged me $340 for just diagnosing the More

by Shoke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Nov 29, 2017 -

Go Kia South responded

Hello, I'm very sorry to hear about your negative experience. Could you please provide me with your contact info, so I can have a manager reach out to you? Thank you

Nov 30, 2017 -

Shoke responded

Hello, thanks for your response. After looking at this review again, I do think that I did rate some aspects unfairly. For example, since my vehicle is still in the dealer shop, I shouldn't have rated the quality of work yet. I will adjust the rating later if necessary. However, the very high price of the service has left me with an overall negative experience. Just diagnosing the issue cost more than $340! I later found out from other mechanics that this is an extremely high just a diagnostic. You can reach me at 780-886-8153 if you would like. Regards.

October 27, 2017

KIA FORTE Had a bad experience at another Kia dealership, came in looking for a KIA Forte and left same day with a deal and car I loved. Great experience with a More

by NotMyForte22
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Sokhal
Nov 27, 2017 -

Go Kia South responded

Hello, Thank you very much for the positive feedback! We're very glad to hear you had a great experience with Jay

October 26, 2017

Great Experience. I dealt with Jay and Vivek when purchasing my new vehicle at Go Kia and can’t recommend them enough. They made sure I had all the information I neede More

by PH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Sokhal, Vivek Agnihotri
Nov 27, 2017 -

Go Kia South responded

Hi There, Thank you very much for taking the time to leave us a positive review! We're very glad you had a great experience with our dealership

October 19, 2017

Quality Service My experience with the Service department at Go Kia South was incredible! The staff went the extra mile for me. Josh took time out of his busy day to More

by Craiggyp123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Lucas
Nov 27, 2017 -

Go Kia South responded

Hello, Thank you very much for the positive feedback! We're happy to hear you had such a great experience with Josh

October 19, 2017

Maintenance service appointment I had a vehicle booked for tire change and maintenance and quoted $360 but when I came in they told me it actually needed the next level of service wh More

by Dana Zook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember who I was dealing with
Nov 27, 2017 -

Go Kia South responded

Hi Dana, thank you for the feedback!

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