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Gateway Toyota
Edmonton, AB
765 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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765 Reviews of Gateway Toyota
October 21, 2015
Oil change with Great Service I recently drove from Whitehorse,Yukon to Edmonton,Alberta on a business trip. Had a look at my speedometer and realized that i need the 24000km oil c I recently drove from Whitehorse,Yukon to Edmonton,Alberta on a business trip. Had a look at my speedometer and realized that i need the 24000km oil change service. I contacted Gateway toyota and was told that the earliest appointment was only available in about a month, but if i drop by and they are not busy they could possibly assist me. So the next morning i dropped by and spoke to Troy Vinthers and he told me right away, bring your Tundra and we will take care of it. Half an hour later my Tundra was All done and the warranty covered the cost. What is so amazing for me is that Toyota take care of its customers after they have sold them a viehcle with a passion and a Smile. More
by Yukontundra
Employees Worked With
Troy Vinthers
Helpful October 21, 2015
Excellent Service Got my oil seal replace for leak, excellent service especially Troy gave quote with right information. Dan ketler with shuttle service was great got Got my oil seal replace for leak, excellent service especially Troy gave quote with right information. Dan ketler with shuttle service was great got me on time,safe driving within speed limits & very friendly. Helen was great with service appointment, overall very great team and customer service with satisfaction. Would recommend anyone as 1st choice as a toyota dealership, they also washed my car keep up the great work!!!!!. More
by toyota123
Employees Worked With
Taylor Kaiser, Bonnie Johnson, Troy Vinthers, Helen Janes, Daniel Ketler
October 21, 2015
Excellent service Always get service done fast and right. No complaints, never needed to go back again for same problem. Very friendly and efficient team, especially se Always get service done fast and right. No complaints, never needed to go back again for same problem. Very friendly and efficient team, especially service adviser Troy Vinthers. More
by Tomy
Employees Worked With
Troy Vinthers
October 21, 2015
Compete recalls Since I bought my Tundra, I have visited the other dealers to get my recalls up to date. None helped and some made things even more difficult. Mike wa Since I bought my Tundra, I have visited the other dealers to get my recalls up to date. None helped and some made things even more difficult. Mike was only to happy to help and had me booked in asap! I brought it in and it was finished when they said it would be. All the work was done neatly and professionally. When I went to pick it up, I noted some light scratches that weren't there before. I spoke with Doris and Brad about them. They relayed that the wash was touchless and always run filters in wash buckets. We were all dumbfounded how this could have happened. What impressed me was the offer to power polish them out, no charge. No fighting, no arguing, they just wanted me to be happy. I returned days later and Brad and his crew did a good job. I had opted to pay for the rest of the truck to be done as well, for a very reasonable price. My Tundra glowed! They were even able to get rid of the mistakes the last power polisher had made. As a side note, my Boss brought her Tundra in for the same things and had no issues what so ever, and is happy with their service. I love my truck and would never sell or trade it, but you can be sure that I will send anyone I can to Mike, Doris or Brad as they all have my respect and appreciation of their ethics and customer service. I can only say, I wish I had contacted Gateway Toyota much sooner. More
by MadusaTundra
Employees Worked With
Brad Flanders, Mike Muir, Doris Blanchard, Dana Coombe
October 20, 2015
recall Friendly,fast ,service. From the service advisor to the shuttle driver, very pleased all around. My Rav4 was in for a recall. Would definatly recommen Friendly,fast ,service. From the service advisor to the shuttle driver, very pleased all around. My Rav4 was in for a recall. Would definatly recommend to family and friends. More
by irish one
Employees Worked With
Troy Vinthers, Daniel Ketler
October 19, 2015
Amazing service I have been going to this dealership since I got my Camry from them back in 2004. Troy Vinthers, is my go to person. He has an amazing happy go lucky I have been going to this dealership since I got my Camry from them back in 2004. Troy Vinthers, is my go to person. He has an amazing happy go lucky nature, very professional and he listens to everything you tell him. He always returns my calls in a timely manner and it says a lot about a person who is still working at the same place all of these years later. Doris & Doug are also the most amazing people at Toyota and if the 3 of them left tomorrow I would follow them as they have always gone above & beyond to take care of my car and make me happy. More
by TRACYBEAR
Employees Worked With
Doug (Mechanic), Doris Blanchard, Dana Coombe, Bonnie Johnson, Troy Vinthers
October 17, 2015
Service Prompt service. Was out before I knew it. They were ready form me at my appointment time and even gave my car a quick wash. Prompt service. Was out before I knew it. They were ready form me at my appointment time and even gave my car a quick wash. More
by Uaevedj
Employees Worked With
Todd Pringle
October 17, 2015
The service is efficient and reliable. The estimates for costs and time when I delivered were right on or better than I had anticipated. They have been doing my car since I purchased it. The estimates for costs and time when I delivered were right on or better than I had anticipated. They have been doing my car since I purchased it. After 10 years, it still runs as well as it ever has, i..e. good. I keep on bringing my car there after 10 years, because I have confidence that they understand it. My mileage is on the low side (I drive less than 15,000 kms per year), but I never want to worry about a breakdown in the city or especially when I go on the open road to places like Banff or Jasper. A nice little touch is the car wash when everything is finished. More
by tomo
Employees Worked With
Cassandra Cabaniang
October 17, 2015
Fabulous, Honest and Reliable Service Troy is absolutely awesome. He''s taken care of my vehicle since we moved to Edmonton in 2002. He is extremely knowledgeable, very reliable and extr Troy is absolutely awesome. He''s taken care of my vehicle since we moved to Edmonton in 2002. He is extremely knowledgeable, very reliable and extremely trustworthy. He knows my vehicle inside out and knows my driving so can predict the service I require and quickly solves the few some problems that arise. The work at the dealership is fantastic and always timely. More
by Frankie13
Employees Worked With
Troy Vinthers
October 17, 2015
Started good but end sourly My experience started very good. Troy and my shuttle driver Dale is always a pleasure to deal with. They are always cheerful, knowledgeable and great My experience started very good. Troy and my shuttle driver Dale is always a pleasure to deal with. They are always cheerful, knowledgeable and great to interact with. However my experience soon turned sour as it seem extremely difficult to get an update on my vehicle when I called at 3:15pm. To get a simple answer if my vehicle was ready or not required apparently 3 phone calls, numerous transfer to different people even though I called specifically the service department, and 2 instances of being hanged up on. When I arrived to pick up my car, the service and parts department were closed. There was no direction on where to pay and get my keys, when I finally got to the receptionist, she was not able to give me the promotional item to redeem my coupon as apparently all the promotional items are so precious they get locked up only in the parts department. This was the 2nd year I wasn't able to redeem an item as last year, you ran out. Therefore since at this rate the promotional item coupons are basically useless, please stop spamming my mailbox with them. My husband also had a terrible experience a few weeks ago with his service. We have 3 cars and drive across the city to have all 3 vehicles to be serviced at Gateway regularly. The experience used to be fantastic from start to end but now from our last 2 bad services we will be definitely looking to go elsewhere from now on. Though I love dealing with 2 of your employees, however sadly its not enough to stay. More
by Camrylove
Employees Worked With
Troy Vinthers, Dale Irving
