Gateway Toyota

Never ever go to this dealership! I went to this dealership only to get information about a RAV 4 and financing. They encouraged me to go a head with their finance department to have m I went to this dealership only to get information about a RAV 4 and financing. They encouraged me to go a head with their finance department to have more information for my special case and I paid $500 to check my credit and have the exact information. I emphasized that I may not buy at this stage and they said that this money is totally refundable. After canceling the contract, it took more than a month to get my money back. The worst part was their attitude. They were not responsive and helpful from that date, always with the customers and on the phone, never got back to me after leaving message in their voice mails. After I went there, I understood (not easily) they had made a mistake and sent my money to another customer's account, but they were extremely rude and didn't want to pay attention to my explanations. They definitely were not those nice people that I met the first day! I never go back there again and even changed my mined to buy a RAV 4! More

Great experience. Only thing I was disappointed in was not reviewing the options I wanted and the options that were in the vehicle. I take responsibility for not ensur Only thing I was disappointed in was not reviewing the options I wanted and the options that were in the vehicle. I take responsibility for not ensuring the vehicle had all the options, and was disappointed when after searching for the back hatch release button in the vehicle to realize there wasn't one. That would have been a item that would have made me pass on the vehicle. I was in a hurry and didn't look at the options clearly enough. Can't fault the dealership, but wish it would have been further reviewed at the time of sale. More

Quick and Easy Booked the appointment on-line, drove in the service door, gave the keys, explained the issue, picked it up at the end of the day. Quick and Easy! Booked the appointment on-line, drove in the service door, gave the keys, explained the issue, picked it up at the end of the day. Quick and Easy! More

2001 Prius The service today was excellent - an oil change and replacement of the cabin filter. I checked in with Todd and Troy was there to check me out. I was The service today was excellent - an oil change and replacement of the cabin filter. I checked in with Todd and Troy was there to check me out. I was treated professionally by both these individuals and I value their opinions. More

2008 Corolla The car came in for service and to replace the passenger side exterior mirror. They were very efficient at ordering in the mirror prior to my appoint The car came in for service and to replace the passenger side exterior mirror. They were very efficient at ordering in the mirror prior to my appointment. On arrival they offered me a 50% off special on the service which I was not aware of. In addition, during the service they brought to my attention a few items that were not critical but would require attention sooner or later. I was pressed for time but they managed to everything done within my time frame. More

Great service every time As always Gateway Toyota provided great service in a very reasonable time. The service department is very efficient and helpful. My car was ready whe As always Gateway Toyota provided great service in a very reasonable time. The service department is very efficient and helpful. My car was ready when promised and they provide a great shuttle service as well. More

Respectful service Had my car serviced for an oil change and also to replace a mirror. Everything was communicated well. Liked the y way I was treated. Had my car serviced for an oil change and also to replace a mirror. Everything was communicated well. Liked the y way I was treated. More

Excellent response and service The brake actuator failed on my 2007 Camry. Gateway Service Staff were quick to evaluate and identify the problem. Troy put in the extra effort to g The brake actuator failed on my 2007 Camry. Gateway Service Staff were quick to evaluate and identify the problem. Troy put in the extra effort to get Toyota to cover the repair under warranty and to have the work completed in a timely manner. Much Appreciated! More

satisfied and happy👍 Really happy with the customer service..recommended few things needed to be fixed on my vehicle (winshield)..Todd (service advisor) answered all my qu Really happy with the customer service..recommended few things needed to be fixed on my vehicle (winshield)..Todd (service advisor) answered all my questions. Got my vehicle in reasonable amount of time and price is quite reasonable too compare to other dealerships..definitely going back in for other vehicle services in the future.. More

Gateway Toyata staff insure that my visit is positive. Over the past 15 years I have had occasion to have my Carolla sedan and Sienna van serviced at Gateway Toyota. The staff has provided a level and qu Over the past 15 years I have had occasion to have my Carolla sedan and Sienna van serviced at Gateway Toyota. The staff has provided a level and quality of service that gave me no reason to seek other service providers. During the course of my visits I have gotten to know a number of the long time staff. They let me know in subtle ways that they appreciate and value me as a customer. This means they want me to be satisfied with my service experience on that particular day and that future service requirements will result in me coming back without any hesitation. More