Gateway Toyota

The follow up and correction of my concerns was excellent. Due to a less than good review I posted after routine service at this dealership I was contacted personally and all issues resolved. Doris Blanchard w Due to a less than good review I posted after routine service at this dealership I was contacted personally and all issues resolved. Doris Blanchard worked with me to fix my service issue and to prevent it from happening again to me or to someone else. Although initially I posted an unfavorable review this dealership proved that it will go out of their way to look at problems and issues and find a fix for them. Not a good thing when a problem happens to you BUT I think it means something when the issues are addressed and resolved. Would recommend this service center. More

I like Gateway Toyota! Gateway Toyota always does excellent work in my experience with them. They are true professionals and do a truly professional job! When they give a Gateway Toyota always does excellent work in my experience with them. They are true professionals and do a truly professional job! When they give a time when your vehicle will be fixed, they are usually done earlier. And their shuttle drivers are also excellent. Their customer service is way up there too! More

great service Excellent service, I love coming to this dealership. Very friendly and on time with getting your vehicle done when you need it. The shuttle service i Excellent service, I love coming to this dealership. Very friendly and on time with getting your vehicle done when you need it. The shuttle service is fantastic as well. More

Recall sevice I had experienced issues with the rear suspension on my vehicle and had both leaf springs replaced. After receiving a possible recall notice I went ba I had experienced issues with the rear suspension on my vehicle and had both leaf springs replaced. After receiving a possible recall notice I went back to the dealership and they started a case file for me, within 2 business days I had a cheque issued to me for reimbursement. Awesome service thank you. More

Excellent service Had service done at Gateway for years. Knowledgeable, friendly top notch service is the norm. I would highly recommend Gateway for all your Toyota s Had service done at Gateway for years. Knowledgeable, friendly top notch service is the norm. I would highly recommend Gateway for all your Toyota service. Thanks, Gateway. More

Tire Change Friendly caring service department. I had to change the appointment time at the last minute and found the service department to be very helpful and ac Friendly caring service department. I had to change the appointment time at the last minute and found the service department to be very helpful and accommodating. More

Their service department is second to none! Troy in Service gives excellent customer service.......he is honest and full of integrity - which is rare in this world. In my opinion he is the BEST Troy in Service gives excellent customer service.......he is honest and full of integrity - which is rare in this world. In my opinion he is the BEST in the industry!!! He is full of knowledge and shows a real interest in YOU, not just your vehicle! More

2016 4Runner Trail Edition Before delivery of the 4Runner we decided to add a levelling kit to allow room for larger wheels and tires. After delivery and driving 80km home and s Before delivery of the 4Runner we decided to add a levelling kit to allow room for larger wheels and tires. After delivery and driving 80km home and several off road test drives to test out the capability of the Trail Edition, the vehicle sat in the garage until the morning commute to work. After the wife drove a short distance the next day the KDSS light came on. After contacting Gateway, they got the 4Runner in the shop as soon as we arrived and had the KDSS system repaired and working properly, with a detail, in a matter of hours. The service advisor took the time to explain the KDSS system in detail, how it works and why it makes the Trail Edition what it is. Having had modified vehicles in the past I have a basic understanding of other suspension systems but being new to Toyotas I didn't know the KDSS Dryden was so advanced. The service advisor had excellent knowledge about the vehicle and I was happy he took the time to explain the system and why the warning lamp was on. I left the dealer with a greater appreciation for my new 4Runner and would recommend Gateway to anyone that is new to Toyotas like I was. More