Gateway Toyota

Update Nov 3/21Contacted by Rick stated hitch would get Update Nov 3/21 Contacted by Rick stated hitch would get fixed when vehicle can be brought to Edmonton. We will update review once it's fixed. " Update Nov 3/21 Contacted by Rick stated hitch would get fixed when vehicle can be brought to Edmonton. We will update review once it's fixed. "My wife bought a new vehicle from Gateway Toyota. We both..." My wife bought a new vehicle from Gateway Toyota. We both were very impressed they worked out an excellent deal with us. Part of the negotiation included a hitch that would be compatable with rear sensor (activated by your foot to open rear hatch). Forward a few months later, I go into another toyota dealer for some warranty work to be told I have an aftermarket hitch that will not work correctly with the rear sensor (for a riduclous diagnostic fee of $90). I have phoned gateway toyota and talked to a sales manager said he would return my call after the weekend never heard back. So I called back two weeks later apparently now said manager is now on holidays so they sent my call over to another sales manager left a message and still haven't heard back. Very frustrating, no straight answers and just getting the run around. I feel once you purchase a vehicle your concerns are no longer important to them. Update October 13/21 Contacted by manager Kameel-- nothing has been resolved. Explained our issue again even though this has been explained to numerous people. Needed to emphasize that we were promised the installed hitch would be compatable with the rear sensor. And again given the run around. Was told we would get a call back from either Rick or Kameel the next day with a solution (October 6, 2021). Still waiting for a call back and a solution and it's now October 13, 2021. Absolutely ridiculous. Once the deal is made and money paid your concerns are no longer legitimate to Gateway. More

I would like to thank Doug Dicksonfor the excellent Service You went over and above to satisfy me I would highly recommend this shop Thank you Service You went over and above to satisfy me I would highly recommend this shop Thank you More

Yazmine was so easy to deal with. She made my deal smooth and accommodating. Its a rarity to find salespeople like her. Thanks so much Yaz and accommodating. Its a rarity to find salespeople like her. Thanks so much Yaz More

Had sales service from Labi. He supplied everything I asked for and trusted the dealership has good cars. As we were dealing another car came up closer to me. If I did not buy the other car, I would of asked for and trusted the dealership has good cars. As we were dealing another car came up closer to me. If I did not buy the other car, I would of felt comfortable buying and shipping from Labi and Gateway Toyota. More

I am happy from all services. I would thanks to whole staff for good service specially thanks to mark he provide me excellent information about Rav4. staff for good service specially thanks to mark he provide me excellent information about Rav4. More

I purchased a 2020 Corolla. Being a female, I was a little wary. Laurie, however takes time for customer questions, and is a gem. Thank you Laurie! little wary. Laurie, however takes time for customer questions, and is a gem. Thank you Laurie! More