Galt Chrysler Dodge

Following the purchase of vehicle, I noticed a few issues with the mechanics of the car. I had an appointment set up where they failed to fix the problem. I was told I would be contacted within 5 days for with the mechanics of the car. I had an appointment set up where they failed to fix the problem. I was told I would be contacted within 5 days for a rescheduled appointment. For the next month I tried calling on 5 separate occasions and each time I was either told the manager was not in or I was sent to his voicemail. I live more than an hour away from the dealership and it is not easy for me to just pull up to the service station. I felt completely disrespected by the service of this organization and will not step foot in it again. Especially after the sales manager was salty after I did not purchase their warranty. More

I have felt downright insulted every time I've gone in this building as we have dealt with buying our new vehicle over the past few weeks. I will not outline every issue here because this seems to be a in this building as we have dealt with buying our new vehicle over the past few weeks. I will not outline every issue here because this seems to be a systemic problem with this team. I suspect they don't even realize they are doing it and I doubt they are interested in changing their approach. I will say one thing however, think of it as a tip to salesmen and service providers....if a young, professional couple enters your business looking to spend money, provide them with a good experience. I'm not looking for the bells and whistles and perks that they pretend to throw around (which are really just sales scams), I mean that I don't want be repeatedly insulted- is that too much to ask?! My spouse and are a very well educated, financially stable, and planning on staying in the area. We appreciate domestic cars and supporting local businesses. We have planned our vehicle purchases so that we are replacing one of our two every five years (counting on a ten year lifespan). I am anticipating buying many new vehicles in my lifetime. Are you dismissive of us because we are buying base models right now? Think again, does that provide you with some insight into our ability to make smart financial decisions? Do you suppose that we will buy base models for our whole lives? Reconsider your customer service Galt Chrysler, we have the option to shop at any one of a number of other retailers in the area. SW Ontario is stuffed full of options other than this location. The only reason I am still dealing with this place any longer is that your service department has been excellent with my other vehicle - specifically Tim. As I have come to understand however, the service department and sales are two very different entities who aren't big on communicating with each other. Again, I'm not sure that any of this will impact the salesmen in any way, but hopefully it can warn other people about what they are walking into. Leave you dignity at hope if you want to shop here, maybe you'll feel less insulted when you deal with them. More

Well I can honestly say I would never recommend Galt Chrysler my husband and i went there and they did nothing to help us , they were very pushy and trying to get us to buy what we did'nt want.So we di Chrysler my husband and i went there and they did nothing to help us , they were very pushy and trying to get us to buy what we did'nt want.So we did not purchase anything there we actually took our business to Ralph @ team chrysler in mississauga and we drove away the same day in our 2013 dodge ram... More

Terrible, Terrible customer service!!! I was insulted, Terrible, Terrible customer service!!! I was insulted, hurt and offended by the words and attitude of one of Chris Lachappelle's sales men. I w Terrible, Terrible customer service!!! I was insulted, hurt and offended by the words and attitude of one of Chris Lachappelle's sales men. I was on a test drive of the Jeep Grand Cherokee with him, Bob. He asked why I wanted a Jeep? So I told him...He didnt appreciate my comparison for Jeep Grand Cherokee 2012 and Toyota Rav 4 2013 that I was trying to purchase for me and my family. He offended me by saying, I am insulting "him and the Jeep brand" by comparing a Toyota Rav 4 to it. He called me a "kid" and told me that I could not afford a Grand Cherokee! He told me to turn the jeep around and head back to the dealership, I was wasting his time!!! It seemed like a long drive back to the dealership. I asked him not to speak to me as I wanted nothing from him. I told him I am going to speak to a manager! He said, I have two options: 1) pull over and get out or 2) he will call the police! I told him to call the police....He continued muttering to me that I was wasting his time.... I did not speak to him, during this time, I used my cell phone and I called the Galt Chrysler and spoke to Mr. Lachappelle while driving back to the dealership, I said I want him to meet me in front of the dealership because his salesman was being insulting and aggressive to me. Upon, exiting the Jeep, Bob called me an derogatory word and kept saying I was wasting his time. I exited the jeep and went over to Mr. Lachappelle who was waiting outside for me. I explained my situation... Mr Lachappelle said to me "you and Bob got off on a bad note", "how can I help you buy a jeep"???!!! I exited the property...I have made a complaint to Chrysler Canada!!! More

Wish to express my overall dissatisfaction with the quality of work completed on my vechicle. The dealer had my car for both the inital repair and the re-do. For 16 days for a dent on the passenger rea quality of work completed on my vechicle. The dealer had my car for both the inital repair and the re-do. For 16 days for a dent on the passenger rear door. I have picked up my vechicle for the second time today, still with issues with the quality of work. The first time,I had dirt, runs and fish eye pinholes all over the paint work, the wrong mirror was put on the car leaving sharp edges and screws almost poking in the inside of my car panel, and a visible paint lines or tape lines, literally hairs etc and a very orange peeled finish... The second time, they paint a black moulding red, so the two sides of my car were not even symmetrical, there is still overspray on the inside of my doors and they sucked up chrome pieces, from the interior, must be in the vaccum. They also had an oil change done on vechicle at my request while in and still the oil change indicator was left on.... There were numerous more things, I will be escallating this to my insurance comapny as they r supposed to be an insurance approved shop. I'm at a loss, I've always been a chrysler consumer, and while they were apologetic, apology only goes so far, where is the quality of work I expect from my chysler family...clearly dissapointed. Will be returning tomorrow yet again, to discuss this and with the insurance company will see if we need to take elsewhere to get the issues resolved in a timely manner. I had a collision repair done a dudley they had it for 6 days with 5k damage, came out perfect factory beautiful. No hassles...I brought it to chrysler expecting superior service and work on their own make, and don't even know what to say at this point....sincerly fed up. Jamie Cardoso 519-501-2522. As far at the service guys the mechanic's were amazing!!! Any warranty work has been done beautifully just the autobody guys seriously... More