Frost Chevrolet Buick GMC Cadillac

New Management This dealer has been a landmark GM dealer for years and had issues with management. With the addition of Nick Wortley and his crew, will be able to b This dealer has been a landmark GM dealer for years and had issues with management. With the addition of Nick Wortley and his crew, will be able to bring the dealer back to its glory.Not an easy man to work for ,however,very few people in the industry can do what he is capable of. More

Horrible Customer Service My family bought their first car from Frost in 2000. We have bought cars exclusively from Frost until now. Over a year ago I received a letter in the My family bought their first car from Frost in 2000. We have bought cars exclusively from Frost until now. Over a year ago I received a letter in the mail offering me a brand new Equinox in exchange for my Cruise for exact same monthly payments and zero money down. It really did not make sense since the Equinox is more expensive but I wasn't going to turn down the offer. Needless to say it was a false promise. What's worse is Frost sent me another letter offering the same thing 6 months later and once again reneged. I can understand them not honouring this if I approached them randomly about this, but they approached me. Since I was dissatisfied I asked to speak to a manager about this. I did not hear anything from Frost about my request. You would think having dealt with them since 2000 there would be some sort of loyalty, Clearly not. I have since started leasing a Ford Escape through Colony Ford. The customer service and features are night and day compared to Frost and GM. Frost charged me for the gas in my Cruise when i first leased it. Colony gave me a full tank of gas and did not charge me. Colony wanted $500 down payment on the lease. This however went towards the first month lease and environmental fees. With Frost it was $1500 down (my mom leased a car around the same time as me through Frost and had the same experiences). Clearly that $1500 went to line GM's pockets. Also I sighed up for the extended coverage. I was nowhere near the $2000 limit. GM still charged me a deductible. I was not told about a deductible when I signed up for that coverage. I have heard others say Frost is lacking in customer service as well. So in conclusion I would avoid Frost like the plague. Customer service was horrible. But that sounds like GM in general. With the closing of the the Oshawa plant it sounds like Frost is just behaving like GM in general. More

Bad experience I have brought my GMC Savana 2017 to fix my leaking tire, and balance my tires. It took 28 hours including diagnostic of the break calipers. I refused I have brought my GMC Savana 2017 to fix my leaking tire, and balance my tires. It took 28 hours including diagnostic of the break calipers. I refused to service calipers for $128 each. I’ve got my truck back with the flat front tire. Thanks and good bye GM dealership More

Never service again at frost My parents deal a car from frost gm. I was very upset and so was my mom and dad when bring for first time to frost for service. I wanted to write this My parents deal a car from frost gm. I was very upset and so was my mom and dad when bring for first time to frost for service. I wanted to write this review because mark from garage area is a xxxxx and respects nobody. He should be fired because my parents will neber buy anything again from frost. There is no way to talk to us when we wait patiently all day and our car does not even get fixed. He rather talk ok phone amd not care for customers, not just us. I wil tell eberyone, shame on you mark. More

DO NOT BUY FROM FROST GM Do not buy from Frost GM! Be cautious when dealing with Staff at Frost GM. They have highly deceptive business practices and dishonest management. Do not buy from Frost GM! Be cautious when dealing with Staff at Frost GM. They have highly deceptive business practices and dishonest management. Buyer beware! Frost GM did not live up to even the bare minimum standard of care when certifying the vehicle I purchased, and challenged me on numerous defects that I brought to their attention well within the terms of the warranty. If you are so inclined to buy from this dealership, beware of hidden fees. Review your purchase agreement with a fine tooth comb before signing!!! More

Excellent service My experience with this dealership was fanastic with no delay in purchasing a 2018 Buick Encore. The service was excellent with sales rep Leena Sharm My experience with this dealership was fanastic with no delay in purchasing a 2018 Buick Encore. The service was excellent with sales rep Leena Sharma. Thank you. More

Great Experence and Service Last year I was in the market looking for my first vehicle and Peter just made the process so much easier. Even to this day when I come in for service Last year I was in the market looking for my first vehicle and Peter just made the process so much easier. Even to this day when I come in for service, Peter is always friendly and making sure my every need is satisfied. He didn't hide any extra costs or fees that I heard about from some other dealers. If anyone is in the market for a new/used car, Peter is the man to see. Highly recommend him. More

Terrific service Our experience with this dealership was fantastic. We wanted a truck and Michael was able to help us. We got a truck quickly and within our budget. M Our experience with this dealership was fantastic. We wanted a truck and Michael was able to help us. We got a truck quickly and within our budget. Michael went the extra mile to find us a truck that suited us as fast as possible. More

Great experience with sales rep but.. Great experience with sales rep Nick via email and then in person, couldn't have been much better. Experience with the finance department however was Great experience with sales rep Nick via email and then in person, couldn't have been much better. Experience with the finance department however was only okay. Experience at this dealership was similar to any other dealership however I'd recommend that all dealerships start including and disclosing all the "extras" such as rust proofing and extended warranty costs up front during the initial decisions so the deal doesn't go south when talking about all these extra costs with the financial department... Especially after spending so much time picking out what you thought would be an affordable car which all of a sudden turns out isn't affordable anymore. More

Great Experience We had the pleasure to deal with Sarj, when we purchased our Acadia. He was patient, knowledable and not at all pushy. He answered all our questions We had the pleasure to deal with Sarj, when we purchased our Acadia. He was patient, knowledable and not at all pushy. He answered all our questions and took the time to listen to what we wanted. If you happen to be in the market for a new vehicle be sure to ask for Sarj. He was wonderful! More