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Freeway Mazda - Service Centre

Surrey, BC

4.8
22 Reviews

22 Reviews of Freeway Mazda - Service Centre

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August 10, 2022

Excellent coustumer service, friendly people. Attending to this Mazda dealer for over 10 years. Thank you Mazda!! More

by Tpablo1998
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Ticas-Castellanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Sidal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Opmeer
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2022

Went in due a/c not working Everything was explained what had to be done, and potential cost The work was done quickly and now I can keep "my cool". Good work. More

by hoekstra1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Ticas-Castellanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2022

Freeway Mazda is a great dealership for buying or servicing your vehicle, very courteous and professional. Darren our service advisor is the Best!!! More

by pdkelly
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Darren
Aug 05, 2022 -

Freeway Mazda responded

Hi pdkelly! Thank you very much for your kind words and for doing business with us! We are happy to hear that it has been a great experience and it is always a pleasure working with you and your family. Please don't hesitate to give us a call whenever you have any questions. Enjoy your vehicle and see you when you come in for your next Service Visits! Talk to you soon. PS - Please come and ask for me at Reception when you are next in for service so that I can formally introduce myself and thank you for your business! Regards, Peter Herbert | General Sales Manager Freeway Mazda In Surrey 236.458.7216 | peter@freewaymazda.ca

July 16, 2022

Thank you so much for your great and good service that you give for us More

by Bernardo solisa
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Peter Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artika Narayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2022 -

Freeway Mazda responded

Hi Bernardo solisa! Thank you very much for your kind words and for doing business with us! We are happy to hear that it was a great experience and it was a pleasure working with you. Please don't hesitate to give us a call whenever you have any questions. Enjoy the new MDX and see you when you come in for service visits! Talk to you soon. Regards, Peter Herbert | General Sales Manager Freeway Mazda In Surrey 236.458.7216 | peter@freewaymazda.ca

July 05, 2022

Staff are friendly, professional and accommodating. My car was done earlier than promised and cleaned. More

by jvsesbreno
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Shawn
Jul 05, 2022 -

Freeway Mazda responded

Hi jvsesbreno! Thank you very much for your kind words and for doing business with us! We are happy to hear that it was a great experience in our Service Department and Freeway Mazda In Surrey believes in being transparent, fair, firm, and consistent! Please don't hesitate to give us a call whenever you have any questions. When you are next in for a service visit, please ask for me at Reception so that I can come and formally introduce myself and "THANK YOU" for your business! Talk to you soon. Regards, Peter Herbert | General Sales Manager Freeway Mazda In Surrey 236.458.7216 | peter@freewaymazda.ca

July 01, 2022

Freeway Mazda is the best dealership because they are honest, friendly and understanding. I recommend them to all my friends. They don’t try and upsell you like they do at Richmond Mazda More

by Monika
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Ticas-Castellanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Sidal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Opmeer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Wolff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Freeway Mazda responded

Hi Monika! Thank you very much for your kind words and for doing business with us! We are happy to hear that it was a great experience in our Service Department and Freeway Mazda In Surrey believes in being transparent, fair, firm, and consistent! Please don't hesitate to give us a call whenever you have any questions. When you are next in for a service visit, please ask for me at Reception so that I can come and formally introduce myself and "THANK YOU" for your business! Talk to you soon. Regards, Peter Herbert | General Sales Manager Freeway Mazda In Surrey 236.458.7216 | peter@freewaymazda.ca

June 07, 2022

Out standing service with my CX5 and my wife Mazda 3. Look forward to the care Freeway mazda gives to service More

by Jleith
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lee Wolff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Freeway Mazda responded

Hi Jleith! Thank you very much for your kind words and for doing business with us! We are happy to hear that it was a great experience working with our Service Ambassador Team and Lee Wolff is exceptional at what he does! Please don't hesitate to give us a call whenever you have any questions. Enjoy your CX-5 and your wife's Mazda3 and see you when you come in for service visits! PS - The next time that you are in, please come and ask for me at Reception so that I can formally introduce myself and thank you for your business! Talk to you soon. Regards, Peter Herbert | General Sales Manager Freeway Mazda In Surrey 236.458.7216 | peter@freewaymazda.ca

April 05, 2022

Although I arrived at 10:30am, I was the very last person to leave the waiting room. It was just a tire swap & oil change. I was finally given my car at 1:15pm. Waited way too long for this service. Not happ More

by MargaretB682
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Ticas-Castellanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Freeway Mazda responded

Good afternoon MargaretB682 and thank you for your response. We are so sorry that you waited longer than you should have and we understand how frustrating it can be to see others leave before you that arrived after you. Please give me a call at 236.458.7216 when you have a moment as I have something that I would like to share with you. I look forward to speaking with you. Regards, Peter Herbert | General Sales Manager Freeway Mazda 236.458.7216 | peter@freewaymazda.ca

March 22, 2022

Excellent people and organization. I will definitely recommend Freeway Mazda to Friends and Famiy to go this dealership. More

by Bench Cheng
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Ticas-Castellanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Tham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Freeway Mazda responded

Hi Bench Cheng! Thank you very much for your kind words and for doing business with us! We are happy to hear that it was a great experience and it was a pleasure working with you. Please don't hesitate to give us a call whenever you have any questions. Continue to enjoy your CX-9 and see you when you come in for service visits! Talk to you soon. Regards, Peter Herbert | General Sales Manager Freeway Mazda In Surrey 236.458.7216 | peter@freewaymazda.ca

November 29, 2021

The people who work for this Freeway Mazda Dealer, all of them work very professionally. They answer all my questions and very friendly, including Peter Herbert, Artika Nayayan, Fui Yong, Jeanne (who work in More

by tangchaulan, tulua
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artika Narayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Tham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fui Yong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reception Freeway
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeanne ( don’t know last name ), Ozzy Kang
Nov 29, 2021 -

tangchaulan, tulua responded

Yes.

Nov 29, 2021 -

tangchaulan, tulua responded

Yes I would like to send my response to them.

Dec 01, 2021 -

Freeway Mazda responded

Hi tangchaulan, tulua and thank you very much for your kind words and for doing business with us! We are happy to hear that it was a great experience and it was a pleasure working with you. Please don't hesitate to give us a call whenever you have any questions. Enjoy your new MX-30 and see you when you come in for service visits! Talk to you soon. Regards, Peter Herbert | General Sales Manager 236.458.7216 | peter@freewaymazda.ca

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