Although the staff was friendly, the workmanship was horrendous, after having my RX8 for 10 minutes driving off the lot over the Port Mann, my car immediatley starts misfiring, they "forgot" to replace a broken fuel injector plug on one of the Rotors. Now upon my car being taken in for the engine replacement I asked them to catch as many issues as possible to avoid hastle down the road (20 Year old kid, underpaid, single mother, not alot of wiggle room) they told me and I quote "Everything except the plug wires and ignition coils (which I swapped out before i drove it off the lot) was running "perfect." Two weeks go by, my car is having horrendous power loss and a horrible idle, startup is laggy once again, they tell me my catalytic converter is clogged, when I ask them why they didnt tell me it was clogged before hand they said "it must have happened recently" (apparently catalytic converters can clog in the timespan of two weeks with a brand new engine these days, They wanted 1800$ to put a Catalytic converter in, so I opted out and got a cat-delete professionally done with an 02 Sensor Slot for 180$. While at the exhaust shop my mechanic points out that my Oil pan is leaking oil at a steady, noticeable, pace. The oil pan gasket was wrecked, after only 500km, I ask them to assess the ongoing idle problem (which still has not been solved mind you) and tell them specifically dont bother diagnosing in regards to my rear 02 sensor, I know its sending bad readings because of lack of cat, I go back today and they want 57$ for hooking a code reader up to it (which I have) and telling me my 02 sensor is sending bad signals, and refuse to let me take my car when I tell them that its preposterous that i should have to pay for that.
Bottom line, aside from the one tech ive spoken to face to face, horrible people in the back, nothing but issues, excuses and ever growing bills, which are hard to afford living on my own, they wouldent even send a courtesy car to get me, even given the fact that they HAVE MINE..... and i also was never once given a courtesy car, even when my engine was being replaced which made me miss countless days of work.
Not at all impressed, go to Open Road unless you want to constantly be going back to the same shop on a weekly basis only to be told something spiratically went wrong in seven days that wasnt there before, and that is going to cost you money.
Pardon me for sounding rude, but I was under the assumption Mazda handy work and craftsmanship would surpass 500km..