Freeway Mazda

Outstanding customer service starting with Peter (manager), James (salesperson) and Eric (finance department). This is the second vehicle I have purchased at Freeway Mazda and it definitely won’t be (manager), James (salesperson) and Eric (finance department). This is the second vehicle I have purchased at Freeway Mazda and it definitely won’t be my last! More

Second car purchased at Freeway Mazda. Arnie Reiss is super knowledgeable and friendly. Service department is respectful and does not uncharge like many other dealerships. Manager Peter Herbert was frien super knowledgeable and friendly. Service department is respectful and does not uncharge like many other dealerships. Manager Peter Herbert was friendly, low pressure and met with us personally to thank us for our purchase. More

Exceptional service! Mazda has taken care of me for 16 years, and the service and vehicles have been amazing! Highly recommend Freeway Mazda for your sales and services needs. years, and the service and vehicles have been amazing! Highly recommend Freeway Mazda for your sales and services needs. More

WOW!! is all I can say . I cannot begin to express my experience at Freeway Mazda , James was friendly, and very patient with me . James did his best in trying to visualize the car I wanted , after 3 ti experience at Freeway Mazda , James was friendly, and very patient with me . James did his best in trying to visualize the car I wanted , after 3 times coming back I finally found my car. I walked out of there with a big smile on my face knowing what I spent was well worth it . Thank you James once again and your team . I am in love with my Mazda 2021. Woot Woot More

The whole process was very pleasant and productive with excellent hep from the salesman and manager. Have been looking for a while so happy to et the car I wanted excellent hep from the salesman and manager. Have been looking for a while so happy to et the car I wanted More

This is the second time I walk away with a brand new car. I’m a medical office assistant so I Live cheque to cheque, but all the people at Freeway Mazda make every effort to make the deal work for me. They t I’m a medical office assistant so I Live cheque to cheque, but all the people at Freeway Mazda make every effort to make the deal work for me. They take their time showing me all my options, they don’t push or pressure me. They listen. It just so happens that for me brand new works best but that doesn’t mean the same effort wasn’t applied by everyone there before I looked at the 2021 model. Originally we started with 2017 and I still received same care and attention when I looked at the 2017. They don’t have a preference it’s what you are most comfortable with and that is the only thing they car about. Both of my transactions with Tracy Churchill has been amazing. She didn’t start me wrong with my first Mazda that I trusted her enough to help me purchase my second. Thank you everyone Tracy, Peter, fui. Yesterday was beyond an amazing experience. Naj and wencis More

Our whole experience was great. Excellent customer service, from start to finish. The sale, financing and insurance transfer all went quickly and smoothly. We were in and out in less than two hours an service, from start to finish. The sale, financing and insurance transfer all went quickly and smoothly. We were in and out in less than two hours and we always felt we were in good hands. More

Excellent experience! I was incredibly nervous of the process. They took care of me and allowed me to take my time to make my decisions. As a health care worker, in the midst of dealing with Covid - this process. They took care of me and allowed me to take my time to make my decisions. As a health care worker, in the midst of dealing with Covid - this team went above and beyond to 1) show their support 2)ensure the process was a smooth one 3) make it a fun experience. Arnie, Peter, Fui, Artika, and Eric thank you very much ! More

My first new car purchase was from Freeway Mazda eight years ago, and with my needs for a second vehicle I did some research and went there again with a CX-3 in mind as my first experience was a positive years ago, and with my needs for a second vehicle I did some research and went there again with a CX-3 in mind as my first experience was a positive one. I scheduled an appointment with Tracey and on my way in I realized I was going to be a little late. I called Tracey and she was pleasantly understanding and told me she'd see me when I showed up. When I met her at the dealership she had her mask on and asked me to disinfect my hands and we sat down and went over the options I had for the CX-3. I had some questions about modifications on the GS model (i.e. Rim changes, were leather seats an option) and she explained the pricing for those options and mentioned that the GT trim would be a similar price range with a wider range of options. Never once during the discussion did I feel she was pushing me into a more expensive trim option. She had a GS brought around and I took it for a test drive. I was sold on the car and came back to Tracey having pulled up the financing options for both the GS and the GT. After being thoroughly walked through my options for both the vehicle and my financing I decided on the GT trim. Throughout the discussions with Tracey on the purchase, Peter, the manager, popped in and introduced himself and thanked me for my interest in purchasing through the dealership. He would pop in occasionally to check on the interaction and was very pleasant and friendly. After the decision had been made, I was directed to Eric in financing and was told he would be about ten minutes, so I went to my car for a minute. I came back about five minutes later and he was not only ready but had already gotten into the paperwork for my financing. I was quickly approved and given a great rate for being a loyal customer. The whole financing experience was quick and painless. I remembered Eric as the person I dealt with my first time because of his enthusiasm and pleasant demeanor. The insuring process was also very straight forward and painless, with Leilani (I really hope I spelt that right) getting through the paperwork quickly. When I was looking through license plates, she asked me to sanitize my hands before I did. The whole purchase start to finish was less then three hours, incredibly quick. Eric informed me the car would be ready for pick up later that day, so I came back later with my fiancee after her shift ended to pick it up. I had mentioned during my discussion with Tracey I was getting married and when we arrived Eric quickly came over and gave me the keys and paperwork and congratulated us. What really stood out was that Peter came over and congratulated my fiancee on our impeding wedding, which she absolutely loved. Through the whole interaction I was impressed by the fact that from the start COVID protocols were followed by both employees and customers. Also, the friendliness and professional demeanor put forth by everyone I dealt with, including the reception desk worker. They were friendly when I was putting down my deposit, and apologized for having to make two transactions when refunding the deposit, which was no big deal. I never felt pressured to get into a more expensive model or trim, it felt like a discussion, not a pressure filled push. As for the car, the CX-3 GT has been an absolute blast to drive, has so many cool features that I'm still discovering new things even weeks later and has earned me quite a few positive or jealous comments. I love my car and I was very happy with my experience on the whole with Freeway Mazda. Thank you Tracey, Peter, Eric and the receptionist who's name I didn't get for the smooth experience and great new vehicle. I'll be back in another eight years for my next new Mazda. More

I was surprised at how quickly everything went at Freeway Mazda. James was a great salesman and answered all my questions politely. Fui as the Finance manager provided all the information needed as well and Mazda. James was a great salesman and answered all my questions politely. Fui as the Finance manager provided all the information needed as well and it all went smoothly. I highly recommend this dealership to anyone. More