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Freedom Ford
Edmonton, AB
1,853 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,853 Reviews of Freedom Ford
June 20, 2016
Great service as always great service, Roxanne always provides updates on my service, so there are no surprises when my service work is complete, ready on time as promised great service, Roxanne always provides updates on my service, so there are no surprises when my service work is complete, ready on time as promised More
by tcooper0
Verified CustomerEmployees Worked With
Roxanne Autor
June 17, 2016
Terrible Service Freedom Ford is great when you want to buy a vehicle, but their after purchase service on the other hand is extremely poor. My last vehicle purchased Freedom Ford is great when you want to buy a vehicle, but their after purchase service on the other hand is extremely poor. My last vehicle purchased was supposed to have "free tires for life", and all I was required to do (according to the staff anyway) was have my vehicle services done at Freedom Ford. I have had my vehicle serviced there a number of times as I was required to, which is much more costly, inconvenient, and time consuming than taking it other places. Most of the time when they quoted a timeline to get something done it ended up taking twice as long. When it came time to get my free tires for life as my tires failed, they claimed it only worked in a very specific circumstances and they became a typical insurance policy and didn't take care of their end of the deal. If I knew it would work out this way I wouldn't have had any services there that wasn't required by warranty, and could have saved money that way and used it towards new tires that I now have to buy elsewhere anyway. I highly recommend taking your vehicle to a reputable independent service company than using Freedom Ford; you will likely be very disappointed otherwise. When I expressed concerns it was very apparent that they did not care. More
by No Longer a Customer of Freedom Ford
Employees Worked With
Service Dept
June 17, 2016
Fabulous Friendly professional staff that looks after your needs and doesnt just shove services that you don't require down your throat. Another word another w Friendly professional staff that looks after your needs and doesnt just shove services that you don't require down your throat. Another word another word, done. More
by KENNYTHEIRVINE
Employees Worked With
Roxanne Autor
June 17, 2016
Great on the spot service I am now from out of town but after have my tires rotating the tpms had not been reset. As soon as I walked in Roxannes smiling face met me and recog I am now from out of town but after have my tires rotating the tpms had not been reset. As soon as I walked in Roxannes smiling face met me and recognized me from 3.5 years ago. She coordinated the tpms reset and I added a dynamic balance. I was in and out in less than an hour! Thanks for the quick attention and service Roxannes and the service team!! More
by Al P
Employees Worked With
Rob in tires and another younger fellow, probably an electronics tech, Roxanne Autor
June 17, 2016
A new Ford Focus I had a good conversation with Norm Markowski and Anna with regards to my new leasing Ford Focus 2016. The only thing I need to speak is that if both I had a good conversation with Norm Markowski and Anna with regards to my new leasing Ford Focus 2016. The only thing I need to speak is that if both explain to me in detail about the price, what is the coverage, what is the pros and cons for my next leasing, I will be more satisfied. They did explained but not in detailed which I confused. Both are knowledgeable and expert in their field and iI am happy coordinating with them but if it is explained deeply I will be more satisfied.... More
by ME1641
Employees Worked With
Anna Marrazzo
June 16, 2016
Simple issue solved quickly; Safety Issue took much longer Battery died and was replaced quickly. Hood latch wouldn't lock and it took 2 days to convince them replacement was required. Mechanic stated the la Battery died and was replaced quickly. Hood latch wouldn't lock and it took 2 days to convince them replacement was required. Mechanic stated the latch was replaced within the last 60 days when in reality the latch was "fixed" in October after the hood was replaced two weeks earlier. The hood flew up while driving in October and mechanic stated it was my fault. Took a tow truck driver 5 minutes to get the latch to lock after boosting the vehicle. Service Advisor finally agreed that the latch needed to be replaced but it took 2 days of "discussions" to get this done. More
by shamcl
Employees Worked With
Blair ?,
June 16, 2016
Detail! I had a detail done on on my 14 F150 and I am extremely happy with the outcome! Job well down Detail guys!! And I would really like to thank Roxanne A I had a detail done on on my 14 F150 and I am extremely happy with the outcome! Job well down Detail guys!! And I would really like to thank Roxanne Autor in Service Great job Guys!!! Thanks again til the the next time :)) More
by steveo1974
Employees Worked With
Roxanne Autor
June 15, 2016
Excellent Service Every Time Every time we take our Ford Explorer in for service we are impressed with the service we receive. From the moment we drop off the vehicle until we pic Every time we take our Ford Explorer in for service we are impressed with the service we receive. From the moment we drop off the vehicle until we pick it up the people are great to deal with. More
by TSCHALLER87
June 15, 2016
Excellent Service Staff, Good Work and on time I brought my car in for warranty work. Check in was smooth and as always greeted with a smile. I received a prompt phone call once my vehicle was read I brought my car in for warranty work. Check in was smooth and as always greeted with a smile. I received a prompt phone call once my vehicle was ready and the service department was very accommodating with my pick up time. Every time I take my vehicle here for service I always get great customer service. Will definitely be back! More
by J. Chan
Employees Worked With
Roxanne Autor
June 15, 2016
Best Ford service in Edmonton! It was easy to set up an appointment. They set your expectations and will inform you for any change. They loaned us a vehicle free of charge. Cori had It was easy to set up an appointment. They set your expectations and will inform you for any change. They loaned us a vehicle free of charge. Cori had our best interest at heart. She went out of her way to make me feel like I am a valued customer. More
by ryan27
Employees Worked With
Cori Slute
