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Freedom Ford
Edmonton, AB
1,853 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,853 Reviews of Freedom Ford
July 27, 2016
Excellent I'm very satisfied with the service freedom ford provides. And the people are so friendly. I'm very happy. Thank you it was great. I'm very satisfied with the service freedom ford provides. And the people are so friendly. I'm very happy. Thank you it was great. More
by DBALL4523
Verified CustomerEmployees Worked With
Courtney Dehod
July 26, 2016
Very prompt attention. Roxanne was very helpful with my service issue. She got my vehicle in on short notice and they had the problem rectified quickly. Thank you Roxanne. Roxanne was very helpful with my service issue. She got my vehicle in on short notice and they had the problem rectified quickly. Thank you Roxanne. More
by oldhoer
Employees Worked With
Roxanne Autor
July 26, 2016
Service of vehicle Overall the service advisor was very good to deal with as she was not the usual person I deal with there. She was attentive and sought out the best de Overall the service advisor was very good to deal with as she was not the usual person I deal with there. She was attentive and sought out the best deal for the items that needed to be repaired on the company truck. By going above and beyond, she saved my company over $1000.00. Kudos to her and the team at Freedom Ford More
by george.born
Employees Worked With
Cori Slute
July 26, 2016
Great Sales people. Couldn't decide on model. Very helpful in explaining options and availability. No pressure to buy before all expectations were met. Definitely back to Couldn't decide on model. Very helpful in explaining options and availability. No pressure to buy before all expectations were met. Definitely back to this dealer for next vehicle. More
by Happy XLT
Employees Worked With
AJ, Kristen Lyons, Cole Allinger
July 26, 2016
New Ruby 2.0 purchase Sales were great and accomidating. They also listen to what the customers are in the market for. Then the sales team was prompt on searching for what Sales were great and accomidating. They also listen to what the customers are in the market for. Then the sales team was prompt on searching for what the customer asked for. Freedom Ford is a friendly, relaxed, type of place, that makes a customer feel welcomed. The Ladies in finance where fun and easy to deal with. Jenn was fun, and funny. Which totally makes the paper work signing and ect.. Alot less bland and boring. More
by GEOFFREINITZ
Employees Worked With
Jen London, Arvind Gupta
July 22, 2016
Great I had a recalled part that they changed for free of course and had my 5 point inspection which comes with my extended care plan. I really appreciate I had a recalled part that they changed for free of course and had my 5 point inspection which comes with my extended care plan. I really appreciate the shuttle service when my car is in the shop. Wounderful experience and happy to go back. More
by PAX4U
Employees Worked With
Blair Philips
July 22, 2016
SVT dealer? Really?? I decided back in the spring of 2015 to have set of FRPP 3:73 ring and pinion gear set installed on my 2009 Mustang GT. The work was done,and I pic I decided back in the spring of 2015 to have set of FRPP 3:73 ring and pinion gear set installed on my 2009 Mustang GT. The work was done,and I picked up the car. After a few weeks, I noticed a whining coming from the differential. I decided to let it go for a few weeks to see if it would go away. It did not. I am a long distance truck driver so my ability to schedule getting work done is difficult. I went to the dealership and spoke to Heath( performance parts specialist) in parts about it, and was told I should go and talk to service about it. I did,but again, because of my job, I was unable to get my car in. The end of the summer season ended and put my car in storage for the winter. I went back to the dealership and explained that my car was put away and wouldn't be able to bring my car in until spring. Again I was told to tell a service writer about it, so they could make note of the situation. I don't think that was done. June of 2016 I took my car in for a service,and to get this situation remedied. They did my service, and told me I had no warranty on my gear set and the labor to install them. I then spoke to Clarence the service manager,and told him of my situation. He said he would look after it. So I took the car back on July 4 2016. I had to buy another gear set( I still haven't heard if that was really necessary or not) because they suspected that the first set purchased was probably" out of spec". It took them 7 days to get the new set in and set up properly. 7 days?!?! Really?!?! I was assuredback, in June of 2015 , that Freedom had done dozens and dozens of these installations and that they knew what they were doing. Granted they didn't bill me for the 28++ hours of labor, but still don't understand why had to buy another set of gears. Why couldn't the properly set up the first set? The first time?? FYI: I have purchased 3 vehicles from this dealership over the last 8 years. But I am not going to be doing any more business with Freedom after this fiasco!!! I might add your service people and performance parts people need to be upfront with customers. If they had been upfront with me back in June 2015, I would have never gone forward with this installation. More
by ads_highlander
Employees Worked With
Dan Gilewich, Courtney Dehod, Cori Slute
July 21, 2016
Great Service Roxanne was very professional and pleasant to deal with. We are taking another vehicle in next week and trust the same service will be met. Roxanne was very professional and pleasant to deal with. We are taking another vehicle in next week and trust the same service will be met. More
by rohalloran
Employees Worked With
Roxanne Autor
July 21, 2016
Great Service Roxanne was very helpful and efficient. Everything was explained and done well. She had a great attitude. My mother is getting on in years so it's alw Roxanne was very helpful and efficient. Everything was explained and done well. She had a great attitude. My mother is getting on in years so it's always nice to be helped by someone who will take the time to work with her. More
by marogge
Employees Worked With
Roxanne Autor
July 21, 2016
Great service great staff Always enjoy bringing my Escape in to Freedom, easy for me to get here plus the staff is great. The vehicle has been good so just regular maintenance Always enjoy bringing my Escape in to Freedom, easy for me to get here plus the staff is great. The vehicle has been good so just regular maintenance visits. The shuttle service is very convenient. Thanks Roxanne! More
by marlon.monfries
Employees Worked With
Roxanne Autor
