Freedom Ford

oil change & tire rotate Service done on time. I get a big oil spot on my driveway the morning after my oil change.This has happened with every oil change I have had done at Service done on time. I get a big oil spot on my driveway the morning after my oil change.This has happened with every oil change I have had done at Freedom Ford. More

Good service Vehicle was picked up in the morning to have an oil change, tire rotation and windshield replacement. They had the vehicle back here before 5:00 pm. Vehicle was picked up in the morning to have an oil change, tire rotation and windshield replacement. They had the vehicle back here before 5:00 pm. Good job! More

Disappointed Booked the truck in specifically to get a coolant leak addressed while it was in for service wasn't instructed when I made the appointment that diesel Booked the truck in specifically to get a coolant leak addressed while it was in for service wasn't instructed when I made the appointment that diesel mechanics are hit and miss on Saturday got called 4 hours later to be told that the truck was done but all that was done was oil and fuel filter...then got told had to bet rebooked when diesel mechanic available for coolant leak that I told them about in the first place. Then I got my bill got charged for 59.00 to tell me I have a coolant leak....so that leads me to believe that no one listens to the customers instructions..... when it all got squared away I still had a 500 dollar bill for an oil change and some fuel filters...pretty disappointed all the way around....but ultimately I am pretty comfortable this review doesn't matter unless it's clicked 5 stars and then someone can post it on the wall or the website and boast about the great reviews the dealership gets. One of the worst experiences at a dealership since I switched from Nicholson Chevrolet to ford in 2011....I guess that's what you get when all you care about is the financials every month... More

Service was excellent, professional and prompt. Vehicle was ready when they said and all staff were friendly and helpful. Free coffee was an added bonus. was excellent, professional and prompt. Vehicle was ready when they said and all staff were friendly and helpful. Free coffee was an added bonus. More

Good service Had a check up and all good filters seem a bit high for price than other places so next time may opt out and purchase elsewhere Had a check up and all good filters seem a bit high for price than other places so next time may opt out and purchase elsewhere More

Fast and Reliable Was able to make a next day appointment no problem. Service was done promptly and thoroughly. Info about the service relayed back to me clearly. Was able to make a next day appointment no problem. Service was done promptly and thoroughly. Info about the service relayed back to me clearly. More

Beyond Impressed!!!! We were in a pinch but Blair and the Freedom Ford staff were there to save the day. In a day of age where the art of customer service seems to be lost We were in a pinch but Blair and the Freedom Ford staff were there to save the day. In a day of age where the art of customer service seems to be lost, this experience proved it still exists. With no appointment and a dead battery Blair got our vehicle in on a Saturday. Before we new it we had a new battery installed and were on our way to enjoy the rest of our weekend. Fast, friendly, knowledgeable service. Great job, keep it up!! More

Speedy and Painless After having issues at other Ford Dealerships throughout the city I was told that Freedom Ford was the place to go. My car was having sever transmissi After having issues at other Ford Dealerships throughout the city I was told that Freedom Ford was the place to go. My car was having sever transmission issues - needed new parts, and new programming. When I dropped my car off there was a shuttle available to take me all the way home (something that wasn't offered at a different dealerships service centre). I received a call from Blair saying that it was going to take a week to get the parts in to fix my car, but he offered me the option of a complimentary rental vehicle for the time it was in the shop. The next day I received a call, and everything was fixed!! The lovely gentleman driving the shuttle picked me up from my apartment and off we went. My car runs like new now, and I am so grateful that the repair process was such a seamless and stress-free experience ! I will be coming back (although I hope I won't have to) if my vehicle ever needs repairs again. More

Customer focused and informative We went in looking for a vehicle posted on the web for considerably less than we ended up paying. Apparently sold by the time we got there. They could We went in looking for a vehicle posted on the web for considerably less than we ended up paying. Apparently sold by the time we got there. They could at least show us the vehicle existed which is more than other dealers who had vehicles posted could do. Found this sales rep more interested in helping us find what we wanted or needed rather than meeting some other agenda - like selling us a new truck rather than one we could manage financially as we found with another dealer. Answered all our questions and made sure we had whatever information we asked for before we signed the final deal. More

Very helpful staff, meticulous attention to details. Very helpful and pleasant staff. Excellent in the job, meticulous attention to details, and very punctual in the time frame of service given. The free Very helpful and pleasant staff. Excellent in the job, meticulous attention to details, and very punctual in the time frame of service given. The free shuttle service is comfortable and quick. It is an added incentive to come back to Freedom Ford. More