Freedom Ford

Disappointing service The interaction started off good but when my service was finished on my Escape,, I received poor service from the employee when I came to pick up my The interaction started off good but when my service was finished on my Escape,, I received poor service from the employee when I came to pick up my Escape from the service bay. I was handed my maintenance breakdown and nothing was discussed until I posed any concern. From all my experiences with Freedom Ford this is the ultimately worst. Did not expect this from her based on my previous visits and service from other staff. More

Oil change and tire rotation I took my truck in for an oil change and a winter tire swap. Simple...right? This took over two hours. I pointed out there was a slow leak in one of I took my truck in for an oil change and a winter tire swap. Simple...right? This took over two hours. I pointed out there was a slow leak in one of my summer tires and instead of fixing it the technition pulled the tire off the rim, scratched the xxxx out of my newly powder coated rim and tried to sell me some new tires. Now I'm left with a scratched rim and a tire sitting off its bead. My truck only has 48,000 km (2011 F150 Harley Davidson) and they only run in the summer. In addition, the tech did not own up to scratching my rim but instead loaded my summer rims/tires into the back of my truck. I noticed the damage when I got home unloading my tires. This is not the first time I have left this dealership unhappy with damage to my vehicle. I have purchased 2 trucks from Freedom Ford and have my 2011 CS/GT Mustang serviced there. My question is why should I ever come back? More

Too much staff turn around I have been dealing with Freedom Ford for 5 years now... and while I do love their service department for the most part, lately I feel like there are I have been dealing with Freedom Ford for 5 years now... and while I do love their service department for the most part, lately I feel like there are always new people working who have no idea what is going on. It makes it frustrating as a customer, and does not make me feel confident in the service being provided. More

F-150 40K oil change & recall I was disappointed with the service at Freedom Ford this time. I asked for an oil change, a recall to be fixed and a protection package yearly inspect I was disappointed with the service at Freedom Ford this time. I asked for an oil change, a recall to be fixed and a protection package yearly inspection. In the end I had to make a second trip to have the propack inspection due to the shop moving at this time. My disappointment was due to Freedom not having the parts to complete the recall for the brake master cylinder while the truck was in for service. I was extremely disappointed when I picked the truck up I found my bill to be $471.67 and not all the work I requested was completed, and having to make a second trip. To add to my disappointment the service writer quoted me a 3 week wait for parts and could not explain some of the charges on my invoice. The same day I picked the truck up I went straight to a different Ford dealer and they booked me in the next day for my brake recall as they had all parts and supplies on hand. I have been dealing a Freedom Ford for more than 20 years and feel I may change dealerships at this point in time. Regards Larry Van Belois (L.V.Instrumentation LTD.) More

Iawesome Great staff friendly and listen to what I was looking for never once did I feel pressured to buy the took the time to find out my needs and helped me Great staff friendly and listen to what I was looking for never once did I feel pressured to buy the took the time to find out my needs and helped me out to buy car that was right for me far better service than I've had from any other dealership I've bought from before More

Great service Blair was great and pleasant to talk to. Very helpful before and after the service. Would recommend to anyone whether sales or service. Thank you. Blair was great and pleasant to talk to. Very helpful before and after the service. Would recommend to anyone whether sales or service. Thank you. More

Brake service I have been dealing with Roxanne for years, she always treat me as a valued customer. When I bring for service she knows I am on time limit and striv I have been dealing with Roxanne for years, she always treat me as a valued customer. When I bring for service she knows I am on time limit and strives to get me on my way as soon as possible. That what I call customer service and will keep me coming back More

Amazing Called me back right away to let me know of other problems that were found. Very polite and answered all my questions in detail. Durning pick up proce Called me back right away to let me know of other problems that were found. Very polite and answered all my questions in detail. Durning pick up process she didn't review the proceess that was done in the end. All she said the she sent the detailed information to my email. More