Freedom Ford

Awesome service as always I took my 2015 focus in for its regular oil change and hppened to end up chatting with Blair, one of the service managers. Right away he impressed I took my 2015 focus in for its regular oil change and hppened to end up chatting with Blair, one of the service managers. Right away he impressed me because we were talking about cars and racing and he didn't treat me like I was a stupid woman who knows nothing about cars like most other dealerships. As we chatted, I mentioned that my car had a bit of hesitation when accelerating but nothing super annoying. He mentioned to me that he knew what my car's problem was and told me to bring it in again impressing me cause he didn't him and haw about "how it could be this thing or that thing and they would have to hook it up to the reader to see what codes bla bla bla" he again talked to me like I was one of his friends. It was welcoming. I left my car in his hands and got it back better than I left it. I was very pleased with the way Blair handled my service and I will be back so long as he is there. Thanks for treating me like a person and not just some dumb woman like so many do. More

Fast, fair, and fabulous Immediately upon entering the (heated) service bay, I was helped. Cori even ensured the shuttle driver waited for me. Got a ride to and from work an Immediately upon entering the (heated) service bay, I was helped. Cori even ensured the shuttle driver waited for me. Got a ride to and from work and had a great conversation with the driver. Car was ready (of course). No pain and no trouble. PS and I still managed to get a cappuccino in the customer lounge before leaving with the shuttle driver. More

Oil Change Service person Carrie did not seem to be up to date on how the rewards program worked. Couldn't answer my questions regarding my points. She was to e Service person Carrie did not seem to be up to date on how the rewards program worked. Couldn't answer my questions regarding my points. She was to email me some information but, never did. More

maintenance pleasant and fun loving service reps. all questions answered and the work performed was good. noice from engine was identified and part replaced (wh pleasant and fun loving service reps. all questions answered and the work performed was good. noice from engine was identified and part replaced (wheel bearing) More

Routine oil change Most recent experience was very good. Rating for this area - 5 stars. Earlier body shop experience for paint work was not good; estimate was inaccura Most recent experience was very good. Rating for this area - 5 stars. Earlier body shop experience for paint work was not good; estimate was inaccurate and final cost was double the initial estimate. No dealer review email opportunity was ever provided. 3 stars. More

Good service Service here always seems to be good. I get a run down of what was done and what needs to be done on the truck Service here always seems to be good. I get a run down of what was done and what needs to be done on the truck More

good service this time Service is good this time. I have been this service several times, most of the times are good, except 1 that was last year only Service is good this time. I have been this service several times, most of the times are good, except 1 that was last year only More

Roxanne was pleasant to deal with as always. The service was performed quickly and I was contacted as soon as my vehicle was ready for pick up. My only concern is there was a notice of caution The service was performed quickly and I was contacted as soon as my vehicle was ready for pick up. My only concern is there was a notice of caution on the status of my windshield, however I cannot see any rock chips and this windshield is only a few months old. Also my power steering fluid level was not marked off as not being checked. I will admit I have not searched under my hood for it so maybe my truck does not have this option, however I am sure it would. More

Cleveland steamer Chris along with the rest of freedom Ford employees, were very helpful in making sure I got the vehicle i wanted for a price that fit my budget. I wou Chris along with the rest of freedom Ford employees, were very helpful in making sure I got the vehicle i wanted for a price that fit my budget. I would not only recommend freedom ford to my friends and family, but I would strongly encourage them to visit Christopher spurr as he was extremely knowledgeable about Ford products and pricing which made my visit/transaction tremendously easy to be carried out. More