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Freedom Ford

Edmonton, AB

3.7
1,855 Reviews

7505 75 St

Edmonton, AB

T6C 4H8

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1,855 Reviews of Freedom Ford

March 24, 2018

Great purchase experience, amazing service. Thanks Leon Bought my truck from Leon Doublet and I couldn’t be happier. No one else beat the price and customer service. I drove in from out of town ( almost 5 h More

by Toby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Doublet
Aug 02, 2018 -

Freedom Ford responded

Thank you for your 5-star rating and very positive comments. Good to hear we are competitive in today's automotive market and that you feel we are worth a 5 hour drive for your next purchase. Congrats!

January 29, 2018

RETURN CUSTOMER I had bought my last vehicle from Mike, when he worked at a different dealership. When I walked in the door he remembered me immediately! Mike is an More

by Jenny1039
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Claussen
Feb 07, 2018 -

Freedom Ford responded

Hi Jenny - What a fantastic review! We appreciate you taking time to submit your rating and your very positive review on your purchase experience at our store. So happy to hear Mike remembered you from a previous experience and that he was able to assist you once again. We do try our best to accommodate our customer's expectations whenever we can. Glad to hear how happy you are with your new ride and the process buying it.

January 28, 2018

Thanks a ton Mike Claussen! Mike helped us with the purchase of our first truck. He was very knowledgeable and super easy to deal with. We would definitely purchase another vehic More

by Nes&T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Claussen
Feb 07, 2018 -

Freedom Ford responded

Hi Nes & Tracy, Thank you so much for submitting your 5-star review and comments. Happy to hear Mike was able to provide you with the information you needed to feel confident in your purchase. A 'no pressure' purchase experience is what we strive for. Your referral is our best advertisement so we hope you feel confident recommending us to your friends and family. See you at the shop for your regular maintenance.

January 23, 2018

Great help! Thanks for helping with the vehicle that fits my life!! It is not easy deciding on a car or truck. The staff made my chose easy. More

by sailsouth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Allinger
Jan 29, 2018 -

Freedom Ford responded

It's our responsibility to assist our customers in deciding on a vehicle that best suits their needs so we are so happy to hear you were well-taken care of in that department. It's a big decision and you need to feel completely confident when making that decision. Congrats and thank you for reviewing our store.

January 11, 2018

Great friendly service! Always get great service and the staff are helpful and friendly! I didn't know how to describe the issue but they figured it out. More

by Dancing4cancer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roxanne Autor
Jan 29, 2018 -

Freedom Ford responded

Glad to hear your appointment in our shop went so well. Thank you for the 5-star rating and positive feedback. Sometimes having experienced people to help you along with the description of what's not working well helps. Glad our staff did just that.

December 14, 2017

Was a bit worried at the beginning... I originally purchased my Explorer from Freedom Ford and that is why I brought it to their service department when it needed a few issues resolved, I More

by MitchellClaassen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg, shuttle driver, Eric Irion
Jan 10, 2018 -

Freedom Ford responded

Hi Mitchell - Happy New Year! Thank you so much for the very positive feedback regarding your recent service appointment at our shop. Yes, the store was bought out and the new ownership has been in operations for quite sometime now. Roxanne is still with us but has taken on a new role .... and by the way, you aren't the only customer to give her such high praises. She will still take care of customers if they specifically ask for her, so feel free to say hello to Roxy the next time you are there. Eric is very hands-on and thorough as well and I am so glad to hear he kept you informed and in the loop. Our shuttle driver will appreciate you acknowledging his services too. I am the Customer Relations Manager, Lornel...and I will be happy to assist you going forward should you ever have any concerns. Please feel free to contact me anytime.

November 28, 2017

Fast and painless. My experience with Freedom Ford was very good as in it was what I believe it should be, painless and fast. There were many options presented to me onc More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Turner
Nov 29, 2017 -

Freedom Ford responded

Hey Jay! (rhyme intended) Thank you for submitting a positive review and rating with regards to your purchase experience at Freedom Ford. Buying a vehicle is often your second (or first) biggest purchase and can be a little intimidating. Very happy to hear our staff clearly assisted you where you felt confident in your decision. Congratulations and we look forward to seeing you in our Service department for your regular maintenance appointments. Cheers!

November 21, 2017

regular service and purchase/install new winter tires Came in for my regular service of my Escape and to purchase and have installed new snow tires. The staff was wonderful and worked with Roxanne to get More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roxanne Autor
Nov 29, 2017 -

Freedom Ford responded

Hey Andrew! Good to hear the snow tires are doing well...these icy conditions right now are brutal! Thank you so much for acknowledging our staff and how well they're doing their job. They all work so hard back there and sometimes they have few pats-on-the-backs. Coming from a customer it is always great to hear. We look forward to seeing you at your next regular maintenance appointment.

November 17, 2017

2014 F350 came in for my Regular 8000 kms service...as always Lisa is Great and looked after things very quickly while I waited her service is always excellent More

by mannyF350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Boersma
Nov 29, 2017 -

Freedom Ford responded

Thank you for taking a minute out of your day to submit your 5-star rating and review! We greatly appreciate your patronage and are so happy your Advisor has been spot-on handling your appointments. See you next time!

November 15, 2017

Great staff, friendly service. This is my second vehicle that I have purchased at Freedom Ford and they never fail to impress. The staff is very friendly and knowledgeable and they More

by Shermrock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hines, Arlene Bouza
Nov 15, 2017 -

Freedom Ford responded

Thank you for your review and rating. Your positive experience is our best form of advertising so we do appreciate your time in doing so. Glad to hear our staff is going the extra mile to assist and inform our customers. Super happy Mark and Arlene made the process that much better. Congratulations and thank you for your repeat patronage.

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