Freedom Ford

With new Dealer Principal come very poor service!! This dealership used to have amazing service, but not anymore....2nd last service I had brought my vehicle in for they told me my oil change and tire This dealership used to have amazing service, but not anymore....2nd last service I had brought my vehicle in for they told me my oil change and tire rotation service would be an hour to an hour and twenty minutes...after sitting over two hours and twenty minutes in the waiting room I went and asked why the wait (no one will come inform you of the delay)...They replied it will be done soon...so after another forty five minutes it was done...if i had known it would now be three hours I would have taken the shuttle home. So on Nov 6th I had another service appt. This time I decided I would drop it off and take the shuttle home. I brought in my vehicle at 7:50 am for my 8:00 appt. I put my name in for the shuttle. After waiting an hour and a half for the shuttle I went to ask what the problem is and they said there is no shuttle here right now. I said my truck should be done so i'll take it home. They said it hasn't been in the shop yet...I finally got a shuttle after two hours waiting. I told them when i came in that my passenger door on my 2018 F150 limited was not unlocking and i'm having door issues...also not wanting to close and latch. There is a recall on freezing concerns on doors. When I finally got my truck back at 5:00 pm they said they didn't have time to look at the doors...unbelievable...also i never filled my window washer reservoir due to my truck going in for service as they fill it...but nope, didn't fill it... Last service i put in a complaint and they never phoned my back...lady was surprised...i'm not... I now went into Sherwood Ford today and booked my truck in for the recall on my doors...tomorrow at 1145... I was told that with the new greedy Dealer Principal at Freedom Ford they are overbooking and customer service is not a concern...50 people waiting for shuttles in the morning with only two vehicles...heard the employees are not happy...directly from two employees...Not from my service advisor. She was pleasant and nothing was directly related to her doing her job. Save your time and take your vehicle somewhere else!!! More

Excellent Service This was our 3rd time dealing with Freedom Ford and our best yet. Erik was exceptionally great to deal with and went the extra mile to ensure our expe This was our 3rd time dealing with Freedom Ford and our best yet. Erik was exceptionally great to deal with and went the extra mile to ensure our experience was great. What I like about Erik was his attention to detail and he was very easy to deal with. Not your typical sales guy, was not pushy and very respectful. He was great with our kids and made sure our new vehicle was warm and ready to go on the day we bought it as well as the day it was being serviced. He helped with the transitioning our our belongings from our old vehicle to our new one and helped with the installation our of child seat with our new vehicle and the loaner. He was great at communicating and ensuring that he was ready for our visits. Great job mom and dad you raised a good one! More

Quick and easy I had a good experience with Jonathan when purchasing my F150. He answered all my questions and found the truck I was looking for at a great price. M I had a good experience with Jonathan when purchasing my F150. He answered all my questions and found the truck I was looking for at a great price. My only complaint would be when I had the 3M protection added to my truck they only did the hood and fender's and not letting me know that the front bumper and grill wasn't included in the package. More

Pleasant and non stressful Thank you Eric for great customer service. We were very pleased that you worked with our auto broker Tania and not against her. We felt very comfortab Thank you Eric for great customer service. We were very pleased that you worked with our auto broker Tania and not against her. We felt very comfortable and non- stressed with the purchase of our new/used Ford Edge. You were very patient and understanding in meeting our needs. Also, thank you for explaining the navigation system and everything that this 2016 SUV offers. Thanks also to Greg and Nicole from Finance for giving us a good interest rate and price for the vehicle. All in all a good experience for us. We would recommend this dealership to others. More

Ford Escape 2018 Purchase This is my third experience with Freedom Ford and I always have excellent service there. I would like to mention the capable and friendly service of H This is my third experience with Freedom Ford and I always have excellent service there. I would like to mention the capable and friendly service of Hamzah, Derek and Owen in helping to complete my purchase of the vehicle. Hamzah was especially helpful in offering no interest rate, trade in, and paying off my existing loan. I love the Ford Escape and I feel that it is a vehicle I will Cherish. More

Great Visit! I went in to get my winter tires put on and decided look around and get some info for an upcoming purchase. Derek and his staff treated me like gold a I went in to get my winter tires put on and decided look around and get some info for an upcoming purchase. Derek and his staff treated me like gold and helped get me everything I asked for and more! Loved the no pressure atmosphere! I'll definitely be coming back to the guys at Freedom Ford. Thanks Derek! More

Amazing Customer Service Eric and the crew were amazing from start to finish. Informative, supportive, not pushy and extremely helpful. By far the best car purchase experience Eric and the crew were amazing from start to finish. Informative, supportive, not pushy and extremely helpful. By far the best car purchase experience I’d had so far! More

Professional and approachable Have pleasure working with Erik on purchase on my new explorer sport along with trading the same time my old car. Erik has devote the time at the begi Have pleasure working with Erik on purchase on my new explorer sport along with trading the same time my old car. Erik has devote the time at the beginning of our meeting to deeply understand what type of buyers we are and what are our needs and expectation for new car. He source exact car we ask for plus few extra futures. He also has an alternative option in case first one will not do! Before he even brought pricing discution he spend great deal of time to show us a car including test drive. He was not pushy and approached us with attitude of “ let me show you best option and let’s work the numbers best we can so you can take new car home” When we approached tough negotiations he respectfully and professionally brought his menager to the picture to help us negotiate the best deal possible that we could get that he was not authorize offer to us. During the process he call us number of times to assure all was taking care and all details were looked after! This was our third vhiecle purchased with Freedom Ford and by far best experience so far! I would recommend Erik to anybody who is reluctant buyer and is looking for good professional advisor and not one time quick sale! More

Top notch staff Got into my vehicle right away. They also had a complimentary vehicle warm and ready for me when I came to get a detail on my truck. Eric was super fr Got into my vehicle right away. They also had a complimentary vehicle warm and ready for me when I came to get a detail on my truck. Eric was super friendly and answered any questions I had. More

TERRIBLE I only came in for a test drive and they didn't even open the car to see if I liked it. They wanted to sell you the car before you even get the opport I only came in for a test drive and they didn't even open the car to see if I liked it. They wanted to sell you the car before you even get the opportunity to know if you like it. They need a new manager as he was ignorant and rude, didn't listen to what I even came in to do - just wanted to crunch numbers. More