Freedom Ford

Service experience Only comment is just that I won't go there again. Will try any other Ford dealer locally here in Edmonton. Was not the experience I received when I bo Only comment is just that I won't go there again. Will try any other Ford dealer locally here in Edmonton. Was not the experience I received when I bought the truck initially previously. More

Routine oil change Brought my SUV in for a regular oil change and they put in the wrong oil. I purchased the service plan when I bought the vehicle and that included fre Brought my SUV in for a regular oil change and they put in the wrong oil. I purchased the service plan when I bought the vehicle and that included free iol changes if I used the regular oil, but I switched to all synthetic oil which means I would have to pay $135 dollars to get that put in from the dealership. I elect to purchase the synthetic oil myself and the dealership would use the oil I purchase. That said and done I noticed after the oil change the dealership did not use the synthetic oil I purchased . The dealer rep. was very kind and helpful as always and she asked if I could wait while they drained the oil and put in the synthetic oil. I was not able to wait because of pryor commitments and told the service rep I would have to schedule another appointment later. This has not deterred me from coming to this dealership, it was an honest mistake, they have always been very courteous and helpful every time I use their service. More

Never Disappointed I have had my four Ford vehicles in for service and bi annual oil and filter changes and I have never been disappointed with the level of service that I have had my four Ford vehicles in for service and bi annual oil and filter changes and I have never been disappointed with the level of service that I have received. From the sales personnel to the service writers, the parts personnel, the mechanics and last but not least the Express Lane team I have never been disappointed with the quality of their work , the time required or the final cost, they have exceeded my expectations and I have recommended this dealership and its team to my friends and colleagues . Thank You Tim Papirnik More

My experience with Freedom Ford. Wonderful experience! Friendly and extremely helpful staff. They helped me find the truck I was looking for without giving me a lot of pressure to buy Wonderful experience! Friendly and extremely helpful staff. They helped me find the truck I was looking for without giving me a lot of pressure to buy. They also gave me a good deal. I am very happy with my new work truck! :) Freedom Ford is my first choice if I'm ever in the market for a new vehicle. More

Oil change I have to take my vehicle in every 6 months for oil changes. I also had a tire sensor replaced. All seems pretty routine to me. I have to take my vehicle in every 6 months for oil changes. I also had a tire sensor replaced. All seems pretty routine to me. More

On time Drop off and pick up of vehicle was very efficient, staff was very friendly. The truck was ready before the promised time. Good work thanks Drop off and pick up of vehicle was very efficient, staff was very friendly. The truck was ready before the promised time. Good work thanks More

First Service on new vehcile Roxanne was very friendly and helpful and a great person to work with. Vehicle was completed as promised. Looking forward in using the Ford Advantage Roxanne was very friendly and helpful and a great person to work with. Vehicle was completed as promised. Looking forward in using the Ford Advantage program for our other vehicle. More

Multi-service Appointment I brought my vehicle in to have an oil change, recall inspection, and to have a remote car starter installed. While there was some initial confusion ( I brought my vehicle in to have an oil change, recall inspection, and to have a remote car starter installed. While there was some initial confusion (I wasn't told to bring in both sets of keys but luckily the spare set was a 20 minute drive away) the overall process was smooth and painless. I utilized their shuttle service, having it drop me off downtown and pick me up once my vehicle was ready. That really made my day as I didn't have to worry about arranging alternate transportation. The oil change and recall inspection were done first, then my vehicle was taken to the parts department for the install. When I picked up my vehicle, the parts tech gave me a brief run-down on my remote starter. He mentioned that there was a more detailed explanation (pamphlet) in my vehicle. We went over the basics, and I have to admit I was a tad disappointed when I learned that the 'auxiliary' or 'accessory' wasn't assigned to anything on my car, especially when later that night, after downloading the full manual online, it mentions it can be programmed to turn on the rear defrost. THAT would be awesome! So, overall, the experience was great. I always have a great experience when I go there, which, to be fair, is only since about June. My driver on the ride from downtown was fantastic; had a great chat and made the rush-hour commute tolerable! I don't see myself going anywhere else for service or parts. More

Slow after sale service and answers So after several weeks of looking at the Ford F150 and Ram 1500, we decided on the F150 eco-boost and found the truck we wanted at Freedom Ford. The So after several weeks of looking at the Ford F150 and Ram 1500, we decided on the F150 eco-boost and found the truck we wanted at Freedom Ford. The big decision was figuring out which truck would give us the best fuel economy (V6 Eco-Boost or V8 Hemi) and finally decided to take a chance on the Eco. Obviously the wrong decision b/c we purchased a 2014 F150 FX4 4x4 S/C with 14,200km and on the way home from Edmonton to North Battleford averaged 15.9L/100KM or 17.8MPG doing 112 KM/H. So, after yet some more research, we found that there are MANY unhappy Eco owners who are also getting crappy mileage BUT there were a couple of things that various ingenius owners had found to help the issue. I e-mailed my salesman to let him know my concerns and ask if he knew if any of these "fixes" indeed did help the fuel economy - and have rec'd no response after 3 days. I also spoke to my father who just drove his 2014 Ram 1500 Hemi 4x4 CrewCab back from Palm Springs, through the mountains at 75MPH and got an avg 11.2 L/100KM!!! 11.2 with a V8 Hemi for God's sake. If FORD is touting these trucks as having the "best in class gas fuel economy on the market" like their ads say - they are lying. My truck's window sticker shows an EPA rating of 30MPG HWY and 20MPG CITY, I understand completely that those are not reasonable numbers, and that the tires on this truck are one size larger (not huge mudders) but neither is getting 1/2 of those numbers. If this indeed is the average that customers can expect then FORD has some serious work to do and should be sued just like Hyundai was this Spring for misleading MPG estimates. We as customers work extremely hard for our dollars and expect that if we spend $40,000 or $60,000 on these trucks that they do what they promise. All I want is a good truck that doesn't break the bank to drive and I was willing to pay for it. Beyond that, if there is something that would help, I expect my salesman to make those inquiries and get back to me within a reasonable time-frame. Thanks. More