Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Freedom Ford
Edmonton, AB
1,853 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
1,853 Reviews of Freedom Ford
December 14, 2015
My experience with Freedom Ford. Wonderful experience! Friendly and extremely helpful staff. They helped me find the truck I was looking for without giving me a lot of pressure to buy Wonderful experience! Friendly and extremely helpful staff. They helped me find the truck I was looking for without giving me a lot of pressure to buy. They also gave me a good deal. I am very happy with my new work truck! :) Freedom Ford is my first choice if I'm ever in the market for a new vehicle. More
by driftwoodalberta
Verified CustomerEmployees Worked With
Paul Gilewich, Ann-Mary Yanagawa
December 14, 2015
Oil change I have to take my vehicle in every 6 months for oil changes. I also had a tire sensor replaced. All seems pretty routine to me. I have to take my vehicle in every 6 months for oil changes. I also had a tire sensor replaced. All seems pretty routine to me. More
by margot.barclay
Employees Worked With
Lisa at Express Lube
December 14, 2015
On time Drop off and pick up of vehicle was very efficient, staff was very friendly. The truck was ready before the promised time. Good work thanks Drop off and pick up of vehicle was very efficient, staff was very friendly. The truck was ready before the promised time. Good work thanks More
by pelliot4
Employees Worked With
Cori Slute
December 13, 2015
First Service on new vehcile Roxanne was very friendly and helpful and a great person to work with. Vehicle was completed as promised. Looking forward in using the Ford Advantage Roxanne was very friendly and helpful and a great person to work with. Vehicle was completed as promised. Looking forward in using the Ford Advantage program for our other vehicle. More
by BOBPHOTO
Employees Worked With
Roxanne Autor
December 11, 2015
Multi-service Appointment I brought my vehicle in to have an oil change, recall inspection, and to have a remote car starter installed. While there was some initial confusion ( I brought my vehicle in to have an oil change, recall inspection, and to have a remote car starter installed. While there was some initial confusion (I wasn't told to bring in both sets of keys but luckily the spare set was a 20 minute drive away) the overall process was smooth and painless. I utilized their shuttle service, having it drop me off downtown and pick me up once my vehicle was ready. That really made my day as I didn't have to worry about arranging alternate transportation. The oil change and recall inspection were done first, then my vehicle was taken to the parts department for the install. When I picked up my vehicle, the parts tech gave me a brief run-down on my remote starter. He mentioned that there was a more detailed explanation (pamphlet) in my vehicle. We went over the basics, and I have to admit I was a tad disappointed when I learned that the 'auxiliary' or 'accessory' wasn't assigned to anything on my car, especially when later that night, after downloading the full manual online, it mentions it can be programmed to turn on the rear defrost. THAT would be awesome! So, overall, the experience was great. I always have a great experience when I go there, which, to be fair, is only since about June. My driver on the ride from downtown was fantastic; had a great chat and made the rush-hour commute tolerable! I don't see myself going anywhere else for service or parts. More
by mchllnlms
Employees Worked With
Courtney Dehod
December 11, 2015
Perfect Dan was very helpful, knowledgable, and efficient!! Everything went really well. His pricing was fair, and offered a no hassle, stress free experien Dan was very helpful, knowledgable, and efficient!! Everything went really well. His pricing was fair, and offered a no hassle, stress free experience. Cheers, Ryan Ardiel More
by rardiel
Employees Worked With
Dan Gilewich, Anna Marrazzo
December 11, 2015
Slow after sale service and answers So after several weeks of looking at the Ford F150 and Ram 1500, we decided on the F150 eco-boost and found the truck we wanted at Freedom Ford. The So after several weeks of looking at the Ford F150 and Ram 1500, we decided on the F150 eco-boost and found the truck we wanted at Freedom Ford. The big decision was figuring out which truck would give us the best fuel economy (V6 Eco-Boost or V8 Hemi) and finally decided to take a chance on the Eco. Obviously the wrong decision b/c we purchased a 2014 F150 FX4 4x4 S/C with 14,200km and on the way home from Edmonton to North Battleford averaged 15.9L/100KM or 17.8MPG doing 112 KM/H. So, after yet some more research, we found that there are MANY unhappy Eco owners who are also getting crappy mileage BUT there were a couple of things that various ingenius owners had found to help the issue. I e-mailed my salesman to let him know my concerns and ask if he knew if any of these "fixes" indeed did help the fuel economy - and have rec'd no response after 3 days. I also spoke to my father who just drove his 2014 Ram 1500 Hemi 4x4 CrewCab back from Palm Springs, through the mountains at 75MPH and got an avg 11.2 L/100KM!!! 11.2 with a V8 Hemi for God's sake. If FORD is touting these trucks as having the "best in class gas fuel economy on the market" like their ads say - they are lying. My truck's window sticker shows an EPA rating of 30MPG HWY and 20MPG CITY, I understand completely that those are not reasonable numbers, and that the tires on this truck are one size larger (not huge mudders) but neither is getting 1/2 of those numbers. If this indeed is the average that customers can expect then FORD has some serious work to do and should be sued just like Hyundai was this Spring for misleading MPG estimates. We as customers work extremely hard for our dollars and expect that if we spend $40,000 or $60,000 on these trucks that they do what they promise. All I want is a good truck that doesn't break the bank to drive and I was willing to pay for it. Beyond that, if there is something that would help, I expect my salesman to make those inquiries and get back to me within a reasonable time-frame. Thanks. More
by odi8
Employees Worked With
Ann-Mary Yanagawa, Mike Sirman
December 10, 2015
Always Great Service I have always dealt with Freedom Ford for servicing our two vehicles. We have never had any problems and the staff is always great to deal with. I have always dealt with Freedom Ford for servicing our two vehicles. We have never had any problems and the staff is always great to deal with. More
by LOGS
Employees Worked With
Roxanne Autor, Jennifer Goodwin
December 10, 2015
Great Service Everytime I first met Roxanne when I had an awesome sales experience picking up my first F150 ever when converting from GM back in 2012. I was introduced to he I first met Roxanne when I had an awesome sales experience picking up my first F150 ever when converting from GM back in 2012. I was introduced to her as my service contact and have always gone back to Freedom Ford and her specifically when I need service. Since the initial purchase we have referred friends and family for multiple vehicles and my wife's Explorer Sport was purchased there as well. I moved to the far West End about 1.5 years ago now and will only take my truck back to Freedom, specifically asking for Roxanne. If it wasn't for her great customer service skills and the others in the Freedom team I would simply have gone to the nearest authorized dealership to me. I personally recommend Freedom for buying new and used and Roxanne for anything to do with service. I love the atmosphere and conversation every time I come for The Works package when getting my truck serviced, it really lightens up my day. Please don't change this awesome attitude and atmosphere in the service department and keep up the awesome work! Just one side note here specifically to www.dealerrater.ca, Roxanne's Last Name field appears to be mistyped; I believe it's "or" not "er". More
by jason.melmoth
Employees Worked With
Roxanne Autor
December 10, 2015
Great for our fleet service The staff at Freedom always makes time to get our fleet of vehicles in for repairs and get them back on the road as soon as possible. They are friendl The staff at Freedom always makes time to get our fleet of vehicles in for repairs and get them back on the road as soon as possible. They are friendly and pleasant to deal with. The porter service is also a huge benefit they provide. More
by Gas Drive
Employees Worked With
Jennifer Goodwin, Courtney Dehod
