Freedom Ford

Friendly. Informative. Did what she said she would. Multiple problems with my vehicle. She juggled appointment dates to suit my schedule. Vehicle was ready on time. I was kept informed on the status of Multiple problems with my vehicle. She juggled appointment dates to suit my schedule. Vehicle was ready on time. I was kept informed on the status of my vehicle. Very friendly. I would recommend this dealer to anyone. More

excellent Roxanne was a excellent adviser. She phoned me with updates throughout they day while my car was being serviced and made sure I had my car back when Roxanne was a excellent adviser. She phoned me with updates throughout they day while my car was being serviced and made sure I had my car back when I needed it. More

I have dealt with Freedom Ford since 1985 Simply, they earned my trust. I started buying parts at (West town Ford) in 1974 and I have had no need to go else where. I did check out the competit Simply, they earned my trust. I started buying parts at (West town Ford) in 1974 and I have had no need to go else where. I did check out the competition every so often but somehow I always wound up back at Freedom Ford. I have bought all my vehicles starting with a 1985 Ford T-bird (new) from this location. More

Used to be Superb; now Average I have been a Freedom Ford customer for about 20 years. Until the last few years the service was prompt, friendly and efficient. It is still prompt a I have been a Freedom Ford customer for about 20 years. Until the last few years the service was prompt, friendly and efficient. It is still prompt and fairly efficient. Although after my recent oil change which I had done when "10% Oil Life" displayed on the dash it now has 5% and 4% showing. My guess is someone forgot to reset the master reset. I have emailed Lisa about asking what next? Small inconveniences like this have been occurring almost each time I take my vehicle in. Asked for my battery to be checked which was done and I made an appointment to have a replacement installed. I then discovered the AMA sells and replaces batteries at the member's residence. I cancelled the dealership appointment. Lisa did follow-up on why I had done that. I explained about the AMA which cost me $80 less than the dealership price. There have been times in the past year when I've felt 'talked down to' when I've asked a question in order to understand why something needs to be done. Almost a 'I think you should have it done therefore it should be done. Why are you asking?' attitude. I do get an answer, so that's not the issue; it's the attitude. FYI I do have a reasonable knowledge of machines and vehicles. I've remained loyal but... More

Good. No problems. It was just a oil change. If I had work done that paid for. I might have more to say. Great shuttle people as well. No problems. It was just a oil change. If I had work done that paid for. I might have more to say. Great shuttle people as well. More

How does this work for you and your family? Our first contact was to ask how can we get a better loan payment as well as achieve our best options financially. This dealership was nothing but ex Our first contact was to ask how can we get a better loan payment as well as achieve our best options financially. This dealership was nothing but exemplary when it came to us finding a vehicle that would fit our needs not only financially as well as vehicle wise. We are not people who tend to write reviews but our recent experience should not be left unheard. When we originally went in, we Dealt with Andre as he is an old friend/co-worker from years prior. He had a list of used vehicles that he wanted us to see that he thought we may like. He had Ron K. Help us with road testing and questions. Then we seen Ann-Mary in finance who advised us that there could be concerns but she would do her best and if we couldn't do what we wanted she would tell us what they could do. Our ultimate goal was to lower our payment. In the end we left with a new Vehicle, payments almost in 1/2 and only an extra 1 1/2 years of payments. My main comment is they wanted to know how they could get us what we wanted and needed for ourselves the whole time in dealing with them. Their advice and recommendations were at all times about us and not about anything regarding their products. More

Service I worked with Roxanne. She was helpful, friendly and courteous. My vehicle was in and out on the same and she arranged for the recall repair before I worked with Roxanne. She was helpful, friendly and courteous. My vehicle was in and out on the same and she arranged for the recall repair before I even mentioned it. More

Medigas Delivery Vehicles As allways Roxanne is very helpful knowledgeable and friendly. The service we get dealing with nRoxanne and Freedom Ford is fast and reliable. We at M As allways Roxanne is very helpful knowledgeable and friendly. The service we get dealing with nRoxanne and Freedom Ford is fast and reliable. We at Medigas would recommend Roxanne and Freedom Ford to anyone their service is awesome. More

Great Service great after care This is my fourth vehicle purchase from Freedom Ford. They make purchasing a car much easier. Both Ron and Mike in uswd vehicle sales were helpful and This is my fourth vehicle purchase from Freedom Ford. They make purchasing a car much easier. Both Ron and Mike in uswd vehicle sales were helpful and more importantly they understood what I was looking for. I have no problem recommending this dealership or used care sales staff. After I purchased the vehicle the service continued with Ron taking me to get the registration. Above and beyond service. I will be back. Wayne More

Far better than heartland ford Freedom Was super helpful and courteous. This is in contrast with my experience at Heartland Ford where their sub par service has steered me away fro Freedom Was super helpful and courteous. This is in contrast with my experience at Heartland Ford where their sub par service has steered me away from them, even though they are just 2 blocks from my home. Freedom ford's service may have been good enough to win me back as a Ford customer after my faith in Ford was completely lost from dealing with Heartland, where I refuse to return. More