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Formula Honda
Toronto, ON
90 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 90 reviews
April 07, 2018
From oil change to valve cover gasket replacement! Long story short, bought a used 2013 Accord in Oct/2016, offered me free Service Maintenance for 2 years. Went for my second oil change today, service Long story short, bought a used 2013 Accord in Oct/2016, offered me free Service Maintenance for 2 years. Went for my second oil change today, service guy says we need to replacement the valve cover gasket. Never coming back, i just wanted to get my free oil change, now you want to replace a gasket! Bet you want to replace my brake pads to. $160 free oil change! Thank you for looking for other things to replace! More
by Angrydriver
Employees Worked With
Adam Biesnthal, Julie Taylor
Helpful February 21, 2018
Do Not Go Here If you have a Honda vehicle take it to another dealer. I have had so many problems with them it is not funny. The best they tried to do was tell me th If you have a Honda vehicle take it to another dealer. I have had so many problems with them it is not funny. The best they tried to do was tell me that I needed new rear tires on my Ridgeline. This was 3 days after putting 4 new tires on the truck. One time they forgot to tighten the oil pan drain plug and I lost all the oil on my driveway. This was 2 days before a planned drive to Florida. They charged my wife for 2 alignments in less than 6 months. No reason other than it was time for it. They will try and up sell every service you bring your vehicle in for. More
by Dean Buchinski
Employees Worked With
All service members need to be fired.
February 18, 2018
Dishonest and overcharges I went on 12 Feb. 2017 for a recall service to replace battery sensor for my 2015 Accord. While there, I told the service man about an issue with my c I went on 12 Feb. 2017 for a recall service to replace battery sensor for my 2015 Accord. While there, I told the service man about an issue with my car's ignition lock cyclinder. He went to check by starting my car at which time it didn't. The service consultant: Michael Fong said to me. You need to pay $125.00 to inspect it and if the battery has a problem; your $125.00 will waiver the labour costs to replace. When I hesitated; he then said the battery was dead and that after the work done on the battery sensor(for the recall)you will need a tow truck. He then went on to tell me my brake needed to be replaced. He try to ask me to fix more stuff there. I told him to just fix the battery. After I paid and got the report it said my battery was at 56%. I have a lot question. 1. My battery have over 50% remain, why did i still need to have it replaced? 2. They charged me $160.00 for labour to replace battery. How much charges per hour in service. How long put a battery in my car? 3. I brough my car to another garage on the same day and they said my brakes were fine why did they say that needed to be replaced as well? More
by Ruby Cheung
Employees Worked With
Michael Fong- the service consultant
February 15, 2018
Always great service at Formula Honda. We have been dealing with Formula Honda for over 15 years, always courteous service through several vehicles that we have owned. Convenient drop-off We have been dealing with Formula Honda for over 15 years, always courteous service through several vehicles that we have owned. Convenient drop-off and staff that are willing to work with you in getting your issue resolved. Being close to our home is a bonus. More
by Sid
Employees Worked With
Kumar Arumugam
January 02, 2018
Ordering a key It will take four trips to the dealer office to get a spare key. 1) Pay and ordering the key (not in stock). 2) Go when indicated to get the key It will take four trips to the dealer office to get a spare key. 1) Pay and ordering the key (not in stock). 2) Go when indicated to get the key. The key cutter was down, had co come back next day. 3) Get the key, but it has to be programed. Three hours waiting time so I had to come next day. The question here is why the client has to go to pick up the key and then give it to the Service department why this can not be done internally so the client save a completely usless trip to your offices. 4) Go to the offices again to get the key programed. Just incredible!! and the attitude is: "this is the way it works, nobody else can make the key so you have no choice". Hopefully someone at Honda would read this comment and do something about it. More
by Victor
Employees Worked With
Parts Clerk.
November 12, 2017
Winter tire installation and oil change I am glad I visited this location. My service provider is Gary who is very nice and knowledgeable. He helped me choose the best tires and also helped I am glad I visited this location. My service provider is Gary who is very nice and knowledgeable. He helped me choose the best tires and also helped me do the price match so I get the best price. He also introduced the equal payment plan which helped me a lot because I couldn’t pay all at once. Over all I love this location and I will be visiting here always for my Honda services. More
by Sammy
Employees Worked With
Gary Ramalho
October 07, 2017
Relax experience! Clean, on time, friendly, helpful and knowledgeable! Over all areas are clean and tidy . Appointment booked, been seen within ten mins. Staffs wil Clean, on time, friendly, helpful and knowledgeable! Over all areas are clean and tidy . Appointment booked, been seen within ten mins. Staffs will come over to ask whether you've been help when waiting. Willing to answer questions about everything. Very understanding and knowledgeable staff at service dept. Reasonable and competitive price. More
by Cynthia fok
Employees Worked With
Mr Pat Lam and Mr Mark Lin
September 20, 2017
BAD CUSTOMER SERVICE VERY BAD, RUDE AND ARROGANT CUSTOMER SERVICE. GAVE ME THE WRONG NAME(MELANIE,SHE SAID). SALES PERSON TEND TO PUSH YOU TO DO THE UNECCESARY WORK. NOT D VERY BAD, RUDE AND ARROGANT CUSTOMER SERVICE. GAVE ME THE WRONG NAME(MELANIE,SHE SAID). SALES PERSON TEND TO PUSH YOU TO DO THE UNECCESARY WORK. NOT DETAILED JOB, LEAVE YOU IN THE GREY AREA. More
by xxxx
Employees Worked With
MELANIE
September 07, 2017
Excellent Service from Mark I was very impressed with the service I reveived from Mark. He answered all my questions in detail and was enormously patient with my many, many quest I was very impressed with the service I reveived from Mark. He answered all my questions in detail and was enormously patient with my many, many questions. He was able to facilitate the finding of a new HRV for me, and came through on the date it was needed. More
by HRV satisfied
Employees Worked With
Mark
August 28, 2017
Excellent service from Sachin and tech Fast and efficient service from sevice advisor my car was ready within no time I would recommend my friends and relatives to this dealer always Fast and efficient service from sevice advisor my car was ready within no time I would recommend my friends and relatives to this dealer always More
by YASMIN
Employees Worked With
Sachin
