Focus Hyundai

Awesome!!! Vince is awesome! good listener, explains everything clearly, respected our concerns, and we actually got the vehicle less than what our budget is. 5 Vince is awesome! good listener, explains everything clearly, respected our concerns, and we actually got the vehicle less than what our budget is. 5 out of 5 stars! More

poor service and liars Bought a new elantra and winter hits there was no heat. After chaging the thermostat still no heat. They said to call hyundai canada so we did after Bought a new elantra and winter hits there was no heat. After chaging the thermostat still no heat. They said to call hyundai canada so we did after explaining the situation they were rude and referered me back tot the dealership to fix it. I am getting the run arround with no answer. Hyundai canada said they will call me back and still nothing fron a representative nor a resolution date from the dealer. They have no clue how to fix my no heat situation while winter is below freezing More

Great service We had a great experience at Focus Hyundai. Cars are great and the staff are always prompt to help. I bought my car there and I am very happy with it. We had a great experience at Focus Hyundai. Cars are great and the staff are always prompt to help. I bought my car there and I am very happy with it. Our car seller, Jesse Pelletier was amazing as well as Dennis Thoms. More

not honest Bought vehicle later seen that we were charged for a focus promise which some kind of insurance looking to buy a new vehicle asked about it they said Bought vehicle later seen that we were charged for a focus promise which some kind of insurance looking to buy a new vehicle asked about it they said they charge it regardless if you want it or not did not receive paperwork or policy so never knowhat it covers. Went to murray showed them all the paperwork and they said this is not the way hyundia does business Had service done at focus were told we had to use synthetic! Checked with hyundia , it was a lie! Were told we needed a cabin air filter, told them i just changed it, they wrote on my order that i refused to do recommended work!! It is brand new why would i change it again!! Got attitude when asked about it and then they figuered i would buy a new vehicle from them Will never deal with those discusting people again! Murray paid for all the wrongs and gave me a great price on my new santa fe More

No efforts for alternatives Been there a year ago and just popped up the memory that was pretty unpleasant. Sales guy who is not here anymore was excellent but the financial m Been there a year ago and just popped up the memory that was pretty unpleasant. Sales guy who is not here anymore was excellent but the financial manager was not trying to accommodate many possibilities after I had an issue on what I was planning to. I've been to many dealerships and dealt with situations. Purchasing a vehicle purchase in the end is really up to financial manager's capacity on how they handle with banks. However, my experience here with him was telling me that this guy didn't try to care that much while asking me many unnecessary questions on process at the same time. More

Professionally, quickly, and favorably ! I contacted Jesse by e-mail and received very detailed information about everything that I was interested in. Replies from him were coming quickly and I contacted Jesse by e-mail and received very detailed information about everything that I was interested in. Replies from him were coming quickly and in facts. We visited the office on the weekend with my wife and in half an hour we closed a very sweet deal. Financing for chosen vehicle was done immediately, and three hours later the new car we wanted was parked on our driveway. I was very pleased with the all services and the final price. More

Great Service.....Great Experience!! Just bought my 2nd Hyundai from Focus! Jesse was my salesman, and I couldn't have asked for someone better! He took the time to answer all of my que Just bought my 2nd Hyundai from Focus! Jesse was my salesman, and I couldn't have asked for someone better! He took the time to answer all of my questions! I would highly recommend him to anyone! I was very impressed with his knowledge on the vehicle when it was time for a walk through when I was ready to drive it off the lot! Jesse deserves 5 stars!! More

Great service and nice people too Had questions with car trading in, still owed some payments on loan, Jesse Pelletier was very helpful, patient and made us feel important. and everyth Had questions with car trading in, still owed some payments on loan, Jesse Pelletier was very helpful, patient and made us feel important. and everything worked out and we have a new car now! All staff in dealership, from reception, finance very kind and friendly. We have had years of service department history with their usual high customer service levels already, so hats off" to Jesse and team. We will recommend to others More

The Best Experience!! I traded in and bought a new car last week with the help of Jesse and I could not recommend him enough! He went above and beyond to make the process a I traded in and bought a new car last week with the help of Jesse and I could not recommend him enough! He went above and beyond to make the process as easy as possible for me and he knew so much about the car I purchased. Between allowing me to text and phone him with any questions I had, I couldn't have asked for someone better to help me. I will definitely be sending people to this dealership and especially to Jesse! I can not say enough good things about everyone working there. More

Vehicle purchase stress free! Worked with Ian Kendall on my trade in and purchase. So very helpful and accommodating. Very knowledgeable. Went out of his way to ensure all our Worked with Ian Kendall on my trade in and purchase. So very helpful and accommodating. Very knowledgeable. Went out of his way to ensure all our needs were met. Would buy from him again anytime and was heartily recommend him to others. Dennis Thoms was the only Financial Services manager I have ever worked with that I would recommend to anyone, anytime. Had an excellent experience working with him 4 years ago with the purchase of a 2013 Sonata and repeated it again with my current purchase of a 2017 Santa Fe. Good sense of humour as well! Receptionists and service staff literally jumped when I arrived to pick up the tonneau cover. Not only had it installed but had the car washed as well. So good! They are an excellent team. Way to go, guys!! More