Focus Hyundai

Very disappointing experience with this dealership. We placed a deposit on a vehicle that was not even in stock yet and were told it would arrive in about a month. Before taking delivery or completing We placed a deposit on a vehicle that was not even in stock yet and were told it would arrive in about a month. Before taking delivery or completing the purchase, we decided to cancel the deal. Since then, communication has been extremely poor — we keep getting passed around with no clear answers from anyone. What’s most frustrating is that no one wants to address refunding our deposit, especially since the paperwork we signed did not state anywhere that the deposit was non-refundable. We understand policies can vary, but basic communication and transparency should not be this difficult. At this point, we feel ignored and unsupported as customers. We expected much better customer service and professionalism. More

Euther was amazing and found the car that matched our needs perfectly. We were so happy with the customer service from him and the other staff. I would highly recommend that you contact him if you are lo needs perfectly. We were so happy with the customer service from him and the other staff. I would highly recommend that you contact him if you are looking at buying a car. We love the Elantra we bought! Thanks so much! More

Daughter in law went in to purchase her first new car. Agreed on a percentage 4.99% and a bi weekly amount. When it was time to go to Alex the financial sales person he did not disclose the $700 financing Agreed on a percentage 4.99% and a bi weekly amount. When it was time to go to Alex the financial sales person he did not disclose the $700 financing fee and he did not tell her the percentage went to 7.99%. When I contacted Alex about the financing fee he lied to me and said it was something that Scotia Bank charges which I knew to be completely false. He also stated that he did not mention the 3% rate increase because it wasn't his job, his job was to get the payments where they were agreed to. He was very aggressive in his attempt to get her to purchase several extra packages which she clearly stated she did not want. The financing fee was refunded to my daughter in law. Abby the sales manager did not return two phone calls. Allan the sales person she dealt with said the sales managers would get back to me or my daughter in law about the 3% difference that was never explained but it has been a week without contact. Omission is the same as lying. Not telling her the rate changed was deceitful and charging the $700 without telling her and then lying about it being a bank charge is unethical. Don't waste your money on a dealership that can't be honest with it's customers. More

Great customer service. Jarret was Friendly and excellent Service I would definitely recommend to friends and family. Jarret was Friendly and excellent Service I would definitely recommend to friends and family. More

EG, Abby and Justin thank you for the great deal and excellent customer service. I will recommend you to my friends. Appreciated. excellent customer service. I will recommend you to my friends. Appreciated. More

Staff are very friendly, approachable and helpful. Very satisfied with their customer service and product. They exceed our expectations and happy with the vehicle we bought. Very satisfied with their customer service and product. They exceed our expectations and happy with the vehicle we bought. More

Extremely disappointed with this dealership. After signing the paperwork, I discovered several hidden fees: Focus Promise – $899, Finance Placement Fee – $699, Fuel Surcharge – $95, and more. So After signing the paperwork, I discovered several hidden fees: Focus Promise – $899, Finance Placement Fee – $699, Fuel Surcharge – $95, and more. Some of these were presented as “included” or “gifts,” but ended up on the final bill. Staff were rude and dismissive. Especially unpleasant experience dealing with Abby — unprofessional, pushy, and lacking transparency. Be very careful, ask detailed questions, and read every line before signing anything. Would not recommend. More

UPDATE # 3- March 10th, 2025 - ABSOLUTELY NO CONTACT FROM FOCUS HYUNDAI!!! WHAT A JOKE THEY ARE!! THEY SCAMMED A 20 YEAR OLD OUT OF MONEY HE DID NOT HAVE AND THEN PLAY DUMB AND SAY THEY OPERATE LIKE A USA HO FOCUS HYUNDAI!!! WHAT A JOKE THEY ARE!! THEY SCAMMED A 20 YEAR OLD OUT OF MONEY HE DID NOT HAVE AND THEN PLAY DUMB AND SAY THEY OPERATE LIKE A USA HOSPITAL!!! DO NOT, I REPEAT DO NOT DO ANYTHING WITH THIS COMPANY WITHOUT IT IN WRITING AS THEY WILL SCAM YOU LIKE THEY DID MY SON!! UPDATE #2 - It is now Feb 27th and absolutely no movement from Focus Hyundai. They must train their employees to misquote customers over the phone then gouge you when you get there, as it happened to my son. Then add misc. charges that make no sense with no explanation on the invoice other than the charge itself. If they really cared about customers, they wouldn't leave an angry customer to stir as it only makes us more angry with no response. Even if it was a mistake by their service advisor, then they should own up to their employees mistake and make it right but as I mentioned, then it must be a ploy of theirs since they obviously don't care. I guess this thread will continue with more updates until we get our money back. Ball is still in your court Carly Kohut (Service Manager) and Wade Lee (GM). Do the right thing!!! UPDATE #1 - This is my first update (hopefully not more than one will be needed). As you can read from Focus's response, that they would get in contact with us which was 6 days ago. As of Feb 19th, we have not heard back. We even have left a message for the GM to contact us but nothing. Just so everyone knows (if you're curious), I've added a photo of the wiring harness from the command start that cost my son almost $430 to have removed (remember our quote was $165). There are 7 connections on this harness so that means to disconnect each connection that works out to approx. $24 for each time the mechanic pulled out one of the connections. BUT, that would have been for the original quote over the phone of $165, in actuality it was approx. $61 per connection to have it removed as they charged us double from what they quoted over the phone. Again, reminder that this is what you will be dealing with if you go to Focus Hyundai. Do not get any quote over the phone but rather a quote by email, photo of the quote texted or an actual printed copy of what they will be charging you or otherwise you will end up like us and they will change the cost and charge you more. I hope to see the refund soon but if not, as mentioned; this is my first update of many more to come. I will continue to spread the word to avoid this place at all cost as they will only provide excuses that they run their business like an American hospital and charge you for everything. My guess is the misc. $50 fees are probably for the toilet paper the mechanic used for their number 2 break as it can't be for disposal of the harness as they left it in the car and I doubt vinyl gloves cost $50 so what is that misc. charge for Carly Kohut? My sons Hyundai Elantra was having issues with the battery dying when the vehicle was parked (some sort of parasitic draw) so we brought it in early December and they determined that it was an issue with the immobilizer and command start wiring so they reset it to factory settings and disconnected the immobilizer. Not shortly thereafter in January, the battery was dying still so we brought it back. We were quoted that they needed to remove the command start for $165 over the phone but when we arrived to pick up the vehicle it was priced at over $430 for the removal of a wiring harness which included an additional $169 labour charges plus $50 of misc charges. We were blindsided by this and unfortunately the service manager wasn't around to discuss so we paid and left. We called and left multiple messages to speak with the service manager. When she finally called back, we stated that on their bill of sale, that there is a 90 warranty from the original work done in December but she says it was two different issues, which it was not. More

I got a great service from Eghie. Very nice guy to talk about their products. Very nice guy to talk about their products. More

I was travelling on Bishop Grandin at Waverley when I slowly started losing speed going from 70 down to 0. Stepping on the gas did nothing. When I reached 30 mph I started getting a message with the warn slowly started losing speed going from 70 down to 0. Stepping on the gas did nothing. When I reached 30 mph I started getting a message with the warning alarms going crazy alerting me that I had a "Hybrid System Failure".( The gas engine would not cut in. ) ...I was fortunate to be able to pull over three lanes with the other drivers seeing my hazards on and letting me move over. The vehicle was still running but I couldn't move and the hybrid battery system graphics on the info screen showed it being completely depleted. The Murray Hyundai dealership took it for test drives and did not have a problem. Contacted Focus Hyundai where I purchased the vehicle from and they said to stay with Murray, obviously they did not want my business this is warranty work. More