Finch Hyundai

Tremendous Experience! My husband and I actually drove from Hamilton to London to buy our new Santa Fe because of the excellent customer service Jameel provided! We happene My husband and I actually drove from Hamilton to London to buy our new Santa Fe because of the excellent customer service Jameel provided! We happened across the dealership while visiting London on a Sunday and were first impressed with how well organized all the new and used vehicles were. We then happened to chat with someone at a gas station who was driving a Santa Fe and she highly recommended Finch Hyundai and Jameel in particular. So I emailed him when I got home. His customer service was exemplary over email and text. We had also been in touch with a local dealership whose customer service came nowhere near to Jameel's and that's why we decided to travel all the way to London and back twice in order to buy from Jameel. He was honest, friendly, helpful and very responsive by phone, text or email. He listened to our needs. He didn't try to sell anything we didn't need. Even the finance manager Clint Johnston was excellent - the first time in 50 years that we actually bought an extended warranty and protection plan! Clint explained the benefits very well and wasn't at all pushy - we were able to think about the decision for 24 hours before confirming. I recommend Finch Hyundai and Jameel and Clint unreservedly! More

First Brand New Car, Great Dealership to work with From my online chat on their website to a very quick call from Baldo (Salesman) and lots of information shared, no stone left unturned, I was impresse From my online chat on their website to a very quick call from Baldo (Salesman) and lots of information shared, no stone left unturned, I was impressed with this experience. All my questions answered, tour through this very clean and up to date dealership, my impression was solid. Linda explained all the after services very thoroughly and I left feeling I was well educated. I was very excited to buy my first new car and this dealership makes you feel like you are their most important client. Thank you. More

Awesome Service! Right from the start we had a great experience! Jameel was friendly, and made us feel so welcome. From start to finish he was accommodating, honest, v Right from the start we had a great experience! Jameel was friendly, and made us feel so welcome. From start to finish he was accommodating, honest, very knowledgeable and made sure we were making the right purchase for our family. From letting us install our car seat to the car inside the dealership before making an appointment and letting our 9.5 month old son crawl around his office, to returning after he had left work for the day to return my garage door opener that I had forgotten in my trade in, Jameel made sure we had an amazing experience. We will return to see Jameel for any future car purchases for sure! Abby in Finances was also wonderful was very thorough and made sure we understood everything. She worked hard to get us the best rate and payment, and was happy to let our baby explore her office and was so patient while we tried to balance a baby and paperwork. More

Very satisfied. The sales person was very knowledgeable and friendly. The price of the car was very good. The warranty on the car, the free road side assistance and o The sales person was very knowledgeable and friendly. The price of the car was very good. The warranty on the car, the free road side assistance and oil changes. More

Fantastic! No pressure experience. From the moment I arrived at the dealership it was an at ease experience. I was made to feel comfortable and felt no pressure whatsoever. I wasn't hou From the moment I arrived at the dealership it was an at ease experience. I was made to feel comfortable and felt no pressure whatsoever. I wasn't hounded or followed around the lot when I said I just wanted to look around on my own. When I was ready to ask some questions, Baldo Romeo was very helpful. It was a great experience dealing with Finch Hyundai. Very friendly and cheerful atmosphere. More

Awesome Sales & Service Everyone is friendly & genuine. From the moment I walked I felt welcome & not pressured. Upon meeting Ash I felt comfortable with a knowledable & prof Everyone is friendly & genuine. From the moment I walked I felt welcome & not pressured. Upon meeting Ash I felt comfortable with a knowledable & professional sales rep. Would definitely recommend! More

Fantastic Cristian was exceptional. He went above and beyond. Definitely will return to purchase another vehicle. Abby did a great job explaining extended warr Cristian was exceptional. He went above and beyond. Definitely will return to purchase another vehicle. Abby did a great job explaining extended warranty and vehicle protection More

Garrett is the man I inquired about a 3 year lease on a 2017 Hyundai Elantra GLS on the Finch website and within a matter of minutes, Garrett replied to my email letting I inquired about a 3 year lease on a 2017 Hyundai Elantra GLS on the Finch website and within a matter of minutes, Garrett replied to my email letting me know about the end of the month incentives. I booked an appointment with him at 9:15AM and it was smooth sailing from there. Garrett was friendly, extremely knowledgeable and made my purchase extremely easy. I would definitely recommend coming to Hyundai Finch and Clint Johnson, the business manager, was excellent to deal with as well. More

Fantastic Experience! I recently purchased a 2017 Hyundai Santa Fe and found that while the process of purchasing a new vehicle had been a very stressful experience in the I recently purchased a 2017 Hyundai Santa Fe and found that while the process of purchasing a new vehicle had been a very stressful experience in the past; it was quite a relaxed and enjoyable experience this time around. Both Baldo and Linda were very knowledgeable and easily answered any questions I had in not only a timely manner, but also made every attempt to be honest and forthcoming with the information. The vehicle was beyond my expectations and I never expected to be able to afford half of the features that I received in the Sport SE. In fact, the proximity alarm saved my life on the drive home as a speeder on the expressway came out of nowhere when I was changing lanes. It certainly would have been a fatal crash based on the speed that he was going if the alarm would not have warned me of his vicinity. Being from Northwestern Ontario, I specifically went to Finch Hyundai while on vacation based on their reputation. Having been a previous Santa Fe owner, I ended up getting talked into purchasing a Dodge Journey after owning my Santa Fe for 12 years. I had not been happy since the purchase in 2013 and getting back into a Santa Fe was like getting back in touch with an old friend. The speed with which you were able to accommodate my feature specifications knowing that the vehicle was located at another dealership and I was leaving to return to Northwestern Ontario in a matter of 2 days, just boggles my mind. Plus, the fact that I was called to actually come in and pick it up earlier than previously discussed showed me just how client centered you guys are. I'm incredibly happy with my purchase, indebted to both Baldo and Linda for your professionalism and support throughout the entire process and to Laura for being so accommodating with my questions. I wish you all the best and continued success! I'll definitely continue to rave about Finch Hyundai. More

Poor communication. Wanted a low mileage Santa Fe Sport Premium 2.4L AWD. The stock I wanted based on their website, a silver model with 29,000 Kms, wasn't on the lot. Pu Wanted a low mileage Santa Fe Sport Premium 2.4L AWD. The stock I wanted based on their website, a silver model with 29,000 Kms, wasn't on the lot. Purchased one with a bit more Kms that was listed as their service vehicle loaner (but nobody could find any service records for it). Service Ontario abstract shows vehicle recently was registered in Ontario and was from Alberta. Got the extended warranty and platinum shield protection. But with the heavy rains this wknd water doesn't bead up on the exterior nor the interior (with 3M fabric interior protectant water beads up on interior fabric, not the case with Platinum Shield). When I asked the sales team for help I just get the run around. Guess I shouldn't have paid cash??? Also found engine air filter and cabin air filter were not replaced, so how much maintenance was done for delivery? Just enough to pass the safety check by the looks of it. And the silver model on their website, still is not on their lot. More