Fifth Avenue Volkswagen
Calgary, AB
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93 Reviews of Fifth Avenue Volkswagen
VW Model R 2016 order experience VW Model R 2016 experience In beginning of Aug. 2015 my husband and I went to put my name on the list for model R 2016. We saw Yuda Zhu, the sal VW Model R 2016 experience In beginning of Aug. 2015 my husband and I went to put my name on the list for model R 2016. We saw Yuda Zhu, the salesman for new cars. He told us that we will get the date of production for our vehicle early in September and probably get the vehicle by December -January. That day we were required to put a down payment of CAD 1000.00 with condition that after production date is available, we will be informed by a phone call, and the down payment will no longer be refundable.- to which we agreed. We were promised by Yuda Zhu to get a call to get the official receipt for the down payment the following week - never happened. My husband was calling Yuda Zhu two weeks later, leaving him messages over two days, but Yuda Zhu never called back. Eventually, he drove to the dealership to get the receipt- and he got it with lots of apologies of course. Came September 28, not even beginning as was promised earlier (not even a courtesy call), I called asking for the production date-Yuda Zhu had no information for me, in addition he said, "but you know, your production date would probably be available in Feb.,2017 and you would get your car probably in May..." I was stunned and called my husband right away. Once again, he drove to the dealership. There he was once again convinced by Yuda Zhu that this was a mistake (never bothering to call back and inform of the mistake), and that the vehicle production date will be available sometime in October with vehicle arriving in January- February (so, no longer December- January). At this point we started to looking for other options, and when we found something else on Friday of Oct.02 my husband went to the dealership to get the deposit back - unsuccessful battle, no manager on site could do the refund. He was greeted by Alicia Wickham , the used cars sales manager, who was unable to do anything. Although the contract is quite clear, it even sais on the receipt that the refund is pending production date, which was never delivered to us in any way. I had to call and visit the dealership myself that day. The conversation with the receptionist, Ellie Barron over the phone was mostly unpleasant, she started telling me that they did not have to inform us of the date of production (as if the date of production was already available- but no one ever bothered to inform us), and that all of that was already discussed with my husband, so there is nothing they can do. I asked the Ellie Barron to transfer the call to the manager in charge, to which she responded that the manager is unavailable at the moment and that she cannot do anything either. I asked to take my phone number for the manager to call me back, once again Ellie Barron started telling me that she cannot do anything. I started raising my voice as I wanted to talk to the person in charge today at the dealership and call the person who can do something - the receptionist in a very down speaking and confronting manner said to me " This is not respectful to call a person of their day off and that they won't do that", I explained that it is unfair to me to be stressing over my weekend when all I want is my refund to which I am eligible as per their contract." The receptionist answered," I will not let you talk to me this way..." I said to her, " If you will not take my phone number, for the manager in charge to call me today, than I will drive there right now myself"-she took my number. I decided to go there any way after work. When I came I saw Yuda Zhu, who greeted me from far and barely speaking pointed to Alicia's office. Alicia Wickham once again explained that she cannot do anything but she did email Craig Warnick, the new cars sales manager, and if he would reply, she would promptly contact me even over the weekend (so, it is possible to contact the person who can solve this issue-not what the receptionist, Ellie Barron said to me). Next day, Saturday Oct. 3rd Alicia called, said that Craig Warnick replied, approved the refund, and Callan Lawrence will be calling me with in an hour for my card number to credit the refund. So it was, a Callan Lawrence called and asked for my card number, saying that the refund will show with in 5 days. One can understand the relief we felt at this point. But, this was not it. Came Oct.07 and I checked my credit card- what a surprise! Instead of a credit there was another debit from VW dealership for another CAD 1000.00.... Today I am calling Craig Warnick from 4pm and leaving messages. Although receptionist, Maeggi Marra, is saying he is there, he is not returning my calls.... At 19:17pm Craig Warnick picked up my call and as nothing has ever happened, " It was probably just a mistake, so I'll follow up tomorrow morning with Callan Warnick and will call you back". Not even an apology for the experience.... That is VW dealership for you on Fifth Avenue, 1120 Meridian Rd. NE Calgary, AB T2A 2N9 Eventually, I am getting my R 2016, Just from a different VW dealership and in November ;) More
Never buy a used car here!! Sold me one lemon they couldnt fix, and the next lemon they sold to me without telling me that it had been in two major accidents. Dont buy a used car Sold me one lemon they couldnt fix, and the next lemon they sold to me without telling me that it had been in two major accidents. Dont buy a used car here unless you have a good mechanic look at it first, do not take this dealerships word under any circumstance. More
These guys asked for money up front to make me some keys ($258). Then the verdict was that they don't know how to do the keys, but instead of giving my money back, they kept my money and threw a lot of abus ($258). Then the verdict was that they don't know how to do the keys, but instead of giving my money back, they kept my money and threw a lot of abuse at me about how it's my fault they can't make the keys because there's something mysterious wrong with my car. Really? If you can't deliver the service, give the money back. More