Erin Park Lexus

Amazing service experience. I took my recently purchased 2002 IS300 in for an Alignment special (my other car is a 2015 Nissan Leaf). I was somewhat apprehensive at first as the I took my recently purchased 2002 IS300 in for an Alignment special (my other car is a 2015 Nissan Leaf). I was somewhat apprehensive at first as the price of the service and the amount of service provided was an amazing value from a dealer. I was expecting a major upsell on additional work (as this was an older vehicle). But on the contrary I was treated with the great Lexus service experience (which I was not expecting with an old car). Scott took the time to explain what was done with the vehicle and what the technician found from the inspection. I was not upsold on anything I was told exactly what I will need moving forward (which I was very surprised and amazement). For an older vehicle many may want to save and go with an independent shop to save and used aftermarket parts. But with the level of professionalism and service, it wouldn’t make sense not to take my car back to Erin Park Lexus. As it’s always better to install OEM Lexus parts in the car if you want to keep it for a long time. More

Amazing customer service! Alan Zhang definetly enhanced my car shopping experience with Lexus. He was very professional with his approach, took the time to give me the detail a Alan Zhang definetly enhanced my car shopping experience with Lexus. He was very professional with his approach, took the time to give me the detail about the car that I was inquiring about, the is300 and let me fully experience to what this car is all about. I would definetly do business with him in the future. Highly recommended! You won't be disappointed. More

Best car shopping experience! I have had a fantastic experience purchasing my first Lexus IS300 fSport with Alan. He is always a pleasure to speak with, friendly and very knowledge I have had a fantastic experience purchasing my first Lexus IS300 fSport with Alan. He is always a pleasure to speak with, friendly and very knowledge about the car. He goes above and beyond by explaining even the smallest details of how the car is built to show the full value of the car. Not at all pushy and always available to address my questions/concerns. I've shopped at other dealerships but the reason why i chose to purchase my car from Alan Zhang from Erin Park Lexus is because of his friendly nature. It was truly like talking to a long time friend and did not feel like he was "selling" me the product. In fact, he was the first to text me to see how things were going with my car three weeks after i bought my car. Way to demonstrate great service Alan! I would absolutely recommend Alan to all my friends and family! Five stars all the way :) :) :) More

Great Experience. Love the is350! From the extremely knowledgable associate that was attentive and eager to help no matter how many times I changed my mind on packages and models to th From the extremely knowledgable associate that was attentive and eager to help no matter how many times I changed my mind on packages and models to the great service experience, Erin Park will be my go to location for future Lexus purchases!! More

The team as Erin Mills Lexus Have dealt with this dealership for the last 8 to 10 years. Service has always been above and beyond. Everything is fully explained and you are only Have dealt with this dealership for the last 8 to 10 years. Service has always been above and beyond. Everything is fully explained and you are only provided what you need and not service you don't need. Last several years worked with Scott Bertrand who has always gone the extra mile with service, explanations and always meeting his promised delivery times. From a sales perspective my current Lexus is my third. I have always worked with Norman Karkada who has consistently made every deal work and provided impeccable service. More

Excellent service consistently I have dealt with Scott a number of times, most recently a few weeks ago when my rear brakes had to be replaced. I called this morning after I noti I have dealt with Scott a number of times, most recently a few weeks ago when my rear brakes had to be replaced. I called this morning after I noticed a nail in one of my tires. Scott had me come in immediately even though i didn't have an appointment pre-booked. He correctly assessed that the nail hadn't punctured the tire but still had a technician double check. He also scheduled me in for a full day service that was due this month on the car. I was given a loaner for the day. My car was ready much earlier than expected. The level of professional courtesy and friendliness extended by Scott makes every visit a pleasant experience. Scott treats my car as he would his own! More

Excellent service by Scott Scott was very helpful during my recent service visit. He went out of his way to get the necessary work done and in a reasonable time frame. I was Scott was very helpful during my recent service visit. He went out of his way to get the necessary work done and in a reasonable time frame. I was due for a full service. Along with that I had my winter tires changed back to the all season. I used the Lexus storage service, so it was an extremely smooth experience. I was given a loaner for the day, so I could continue with my engagements. Overall, very satisfied. Thank you! More

Unbelievable Service and Professionalism. I walked into the Erin Park dealership, after visiting other luxury car dealerships that same day, I was ignored and treating rudely, so I never wante I walked into the Erin Park dealership, after visiting other luxury car dealerships that same day, I was ignored and treating rudely, so I never wanted to give the my business. At Erin Park Lexus, as soon as I walked in I was greeted with enthusiasm. I was interested in the 2016 IS300, and had a great experience with Chris Cai, whom was willing to go the extra mile to make my experience excellent. Steve Stewart was amazing with the documentation, and valued my time. My new car wasn't ready and Chris Cai already had arranged for a complimentary Lexus rental, as I needed a car right away. When my car was ready, I met, Eric Jansson whom taught me the features of the car, and I truly felt Erin Park Lexus valued my business. Sincerely, K.Mehta More