Erin Mills Mazda

These guys are crooks Do not take your car for service at this Mazda dealership. My husband took my daughter's Mazda3 in for an oil change recently and was told the brakes Do not take your car for service at this Mazda dealership. My husband took my daughter's Mazda3 in for an oil change recently and was told the brakes were "almost gone". Fearing for his daughter's safety, my husband okayed the service to replace the brakes. As my daughter was on vacation and could not be reached immediately, he did not consult her. Later, she told us that she had the brakes done as recently as October 2015 at a Midas centre where they would replace the brake pads and only charge for the service. Mazda charged over $600 for these new brakes - which probably were not "almost gone". They never showed him the worn brakes (although they could have showed him anything whether they were hers or not). This was not the only time they did unnecessary service. When the car was just over a year old, they told my daughter that the transmission fluid needed replacing. Another Mazda dealership told her that her transmission system was sealed and was part of the SkyActiv technology package and did not need replacing. Erin Mills did give her a credit for the dollar value of the service performed, but now she wonders if they even did the service. How many people EACH DAY are they hosing? More

Great experience everytime! Was car shopping for more than 4 months and couldn't find a compact sedan that I really liked and would enjoy over the long run. Happened to be in the Was car shopping for more than 4 months and couldn't find a compact sedan that I really liked and would enjoy over the long run. Happened to be in the area of Erin mills Mazda and decided to give the 3 a go. Was instantly surpised by the handling and agility of the car and once i saw the updated 2017 interior (Inspired by the 6), i was sold. My salesman, Affan Hamid, helped me a great deal in specing my car and getting me the best deal he could. he stayed after hours on a Saturday to help me finalize my purchase. It was great meeting a salesman who cares about his clients. Ever since the purchase i have visited the dealership twice for scheduled services and its great to be here. The staff is really friendly and helpful and i enjoy my time here. Would definitely recommend this dealership to anyone interested in Mazda's. More

Service Excellent and friendly people. Have been going since I bought the car. Timely and orderly way of understanding the customers and they never push you f Excellent and friendly people. Have been going since I bought the car. Timely and orderly way of understanding the customers and they never push you for products.Will go there all the time. More

Amazing Team !!!! I am a proud owner of Mazda. The team @ EMM is amazing very friendly, professional and knowledgeable. The listen to your needs and cater accordingly, I am a proud owner of Mazda. The team @ EMM is amazing very friendly, professional and knowledgeable. The listen to your needs and cater accordingly, not very pushy . I purchased the car for my anniversary , and at the time of delivery it was gift wrapped and picture taken to capture the moment. It was a great feeling !!!. Would definitely recommend. More

Exceptional customer service!! Mark Campbell was an absolute gem when buying my car! He was attentive, informative and took the time to identify our needs in a vehicle without being Mark Campbell was an absolute gem when buying my car! He was attentive, informative and took the time to identify our needs in a vehicle without being pushy. He showed us numerous vehicles and options. We gave him a budget and gave us more than we could've ever hoped for! I have never had a car buying experience go so well! Thanks again Mark! More

Quick and responsive Attended to my request for a warranty claim with prompt attention and walked through the process seamlessly. Provided a loaner car which the warranty Attended to my request for a warranty claim with prompt attention and walked through the process seamlessly. Provided a loaner car which the warranty did not cover. Meet Mr Adil for any service needs... my go to guy.. More

New management - Amazing!!! I have been a long time customer here at Erin Mills Mazda. My husband and I have been a little upset in the past with the way the service manager has I have been a long time customer here at Erin Mills Mazda. My husband and I have been a little upset in the past with the way the service manager has handled our situation. We recently went back for our annual service and we decided to see the manager in sales first as he is the only familiar face when we bought our Mazda. Aman was very happy to see us and remembered us which was a good feeling. We explained to him about our last service visit and he ensured things are different now since the service department has a new manager. Aman introduced us to the new manager and we also discussed what happend in the past. The dealership was great at making us feel like they care, and they also took the time to explain what and why they are doing it. I will definitely recommend Erin Mills Mazda to all our freinds and family! Make sure to see Aman, he makes everything a smooth process for us. More

very professional, informative excellent knowledg of produc I found the dealership and the salesman Mark Albert Campbell very professional informative well spoken and friendly dealing with myself and my wife. I found the dealership and the salesman Mark Albert Campbell very professional informative well spoken and friendly dealing with myself and my wife. she made a comment that he was not pushy but firm in his presentation and yes we are going to buy Mazda from him. PS: your rate this dealership is not working We Rate this all 3 sections 5 star last section 4 star More

Great experience buying a new car I had a great experience working with Affan. He was friendly and informative throughout the process and helped us get a great deal on a new car. I had a great experience working with Affan. He was friendly and informative throughout the process and helped us get a great deal on a new car. More

Worst Car Purchase Experience Ever! The worst car purchasing experience I have ever had. When I signed the Vehicle Purchase Agreement, with a trade in, I provided the proper documentatio The worst car purchasing experience I have ever had. When I signed the Vehicle Purchase Agreement, with a trade in, I provided the proper documentation to have ownership and insurance transferred appropriately. When I made the arrangement to pick up my vehicle, I was told by Paiman Chowdhry and Amandeep Soos, that because I didn't provide the proper documentation that I could not take my new vehicle off the lot. When I assured them that my sales representative Paul Wong, not only saw the official documentation, he also photocopied it, Paiman and Amandeep became aggressive and said that they would take legal action against me. I was more thrown off by this threat, as I did not see why I couldn't take my new purchase home. They then said that they would increase my agreed upon finance rate by 1%, even though the Vehicle Purchase Agreement states otherwise. When I suggested to call off the new purchase because they were changing the purchase agreement without my permission, they became very defensive and told me once again they are going to take legal action against me. After several unnecessary hours and calls to my insurance company assuring them everything was in fact in order, they proceeded to give me my vehicle. Upon inspection of the vehicle, I noticed that the navigational system that was supposed to be installed was not in place. Paul Wong, my sales representative told me that the Amandeep Soos no longer wanted to give me the navigational system that was originally negotiated with the vehicle. This seemed ludicrous to me because it was agreed upon on the purchase agreement. Also, when I checked the Final Delivery Checklist that I was given, it stated that the dealership inspected the car and checked off that they had installed the navigational system. Had I not checked it on site at the dealership, I might not have received it. None the less, I am not sure why a simple transaction of sales cannot be done here. I am a very experienced in purchasing cars and have bought many cars in my lifetime and I couldn't believe the utter disrespect and horrific customer service I received at this location. I have a 7-year warranty and can't imagine what it will be like dealing with this dealership. More