Erin Mills Mazda

Group of Un professionals sales person and manager. Gives you false hope and promises. I made the deal give deposit of $1000 but after one month they returned my money and told me they couldn’t find my Gives you false hope and promises. I made the deal give deposit of $1000 but after one month they returned my money and told me they couldn’t find my car. They waste my one month and in end I found out they are laying. More

We leased our Mazda CX-5 from this dealership three years ago, and recently brought it in for a simple quote on a minor front bumper repair. What followed was a frustrating and frankly unacceptable experienc ago, and recently brought it in for a simple quote on a minor front bumper repair. What followed was a frustrating and frankly unacceptable experience that has shaken our trust in this dealership entirely. We arrived on a Friday afternoon and met with service advisor Asif Nazar. He asked us to wait while someone from the collision center they work with came to assess the damage. We waited over an hour, only to be told that the collision rep got into an accident on the way. Asif then took photos and assured us we'd receive a quote within one hour via email, followed by a call from him to discuss next steps. We received neither. Tuesday morning (after a long weekend), we called to follow up only to learn that Asif wasn’t working that day—and no one else could tell us where he had sent the photos or which collision center he had contacted. Even the service manager was unable to help and said we would have to wait until Asif returned on Wednesday. He also assured us we'd receive the quote “early Wednesday.” Again, we heard nothing. By Wednesday afternoon, after multiple unanswered calls to both Asif and the manager, I expressed my frustration to the front desk. A representative named Aastha finally called and apologized, saying the quote was delayed from the collision center but promised we’d have it by 5 PM Wednesday. It's now Thursday afternoon—still no quote. Still no communication. At this point, it's not just about the quote—it's about accountability, respect for customers' time, and professionalism. If a dealership can’t follow through on something as simple as a damage estimate, how can anyone trust them with servicing or maintaining a vehicle? To the management: This is a serious failure in customer service, communication, and internal coordination. To potential customers: Avoid this dealership’s service center. If you’ve already purchased a car here, I strongly advise switching to a different service provider. These people are quick to promise timelines they have no intention—or ability—to meet. This experience has been exhausting and disappointing. We expected better. Much better. EDIT : We were called by service manager, Mario on Thursday afternoon. He told us that the body-shop has only now informed them the pictures Asif took weren't enough to assess the damage and asked us to take the car directly to them. When I mentioned that it was surprising that the body shop would take 5 days to only look at the pictures and inform those weren't sufficient to assess the damage, Mario's response was a hollow apology and almost too casual. I obviously told him they have completely lost our trust in them, and we would get the repair done from somewhere else Mario was again extremely casual in his reply and ended the conversation with a curt "Have a good day ma'am". He didn't seem to care at all that a customer has been disappointed by their service or that he was losing a loyal customer. At this point, I'm not just disappointed, I'm shocked by the indifference, unprofessionalism and extreme disrespect of the staff of this service center towards their customers. I'll definitely take this up with Mazda Canada, so that this place doesn't harass more customers like us. More

My salesman was excellent, but the post purchase experience is an ongoing nightmare. The BUYOUT on my trade remains incomplete, I've been paying for both vehicles for almost 2 months now, no closure experience is an ongoing nightmare. The BUYOUT on my trade remains incomplete, I've been paying for both vehicles for almost 2 months now, no closure, no completion, only excuses and incompleteness. And the communication NOT good, NO calls back, only the odd email as i push and push for business closure. I'm beside myself on their incompetence. All the while my 2025 CX-5 is a great vehicle. More

I had a disappointing experience at Erin Mills Mazda. I scheduled an appointment in advance, arrived on time, and expected to be treated professionally. Unfortunately, that was not the case. The sales I scheduled an appointment in advance, arrived on time, and expected to be treated professionally. Unfortunately, that was not the case. The sales associate I was originally scheduled to meet made me wait 20 minutes, only to inform me that he was still busy with another customer. I was then passed off to a different sales rep, who I spoke with for about 30 minutes before her own clients arrived, at which point I was handed off to yet another sales rep. Throughout the entire process, I felt like I wasn’t being taken seriously as a potential customer. Despite my frustrating experience, I still followed up two days later via text with the last sales rep to discuss a car further, but I never received a response. This experience left me feeling undervalued and ignored. If you're considering this dealership, be prepared for poor communication and disorganized service. I would not recommend it based on my experience and will definitely be taking my business elsewhere! More

They were fantastic and very helpful throughout the whole process. Got a Mazda CX-30 2025 and I have never had such an easy experience with a dealership before until I visited this one. Ali and Hash were alw process. Got a Mazda CX-30 2025 and I have never had such an easy experience with a dealership before until I visited this one. Ali and Hash were always transparent and respectful More

Sales staff was great finance manger was great. Used car salesman was obnoxious dishonest and tried to tell me that there was a problem with the car which there wasn’t. In other words he tried to s Used car salesman was obnoxious dishonest and tried to tell me that there was a problem with the car which there wasn’t. In other words he tried to set me up. So my wife and I almost walked out of the deal until the finance manger stepped in. I talk to the general manger of the dealership and she said the whole situation should have been handled differently at their end. So they were wrong. And Al East they admitted it. They offered me a free oil change which is about 50 dollars their cost which is peanuts. If you’re looking for a Mazda they have a lot in stock. But do not trade in your vehicle. The used car manager will rip you off More

I wish I could give 0 stars for the way we got treated today at this dealership. We also just came from a Chevrolet dealership, where we got treated so respectfully. The sales rep at Erin mills Mazda was today at this dealership. We also just came from a Chevrolet dealership, where we got treated so respectfully. The sales rep at Erin mills Mazda was extremely rude and had very unapproachable attitude. He was not even ready to make us sit and give us a quote until we asked him to. Since we were on a budget, we were trying to take our discussion home by politely telling the rep. But he kept pushing us to a level where he said “if you can’t afford then you have to step down. Why do you want leather seats, why do you want a sun roof.?” Well quite simply because it’s our wish. And if it was over our budget, it was up to us to buy a car or not. But this man said that we can’t buy a car in our budget. Even when we said we would come back later, he kept asking for a number that would work for us, and when we did he kept passing these absurd comments. He also said would I ask for the same number if I was at BMW. Well, does BMW sell cars for 28k? He’s the one who asked what would work for us. He said if our budget was so low, why don’t we go to Honda and get a sedan. When I told him that Honda civic comes up to 37k-40k, and it’s expensive he got defensive and raised his voice asking if I thought Mazda was cheap. It was almost intimidating. He also kept repeating that he’s only working so late (7.30-8pm) because we “seemed” like serious buyers. I don’t know, do people walk into car dealerships for window shopping? He did not show us a break up, kept mixing up models and prices, wouldn’t let us look for other models and wouldn’t even let us leave. He kept going to his manager to bring us different deals but it just wasn’t what we were looking for and that should not be his problem. He said he has 14 years of experience, I wonder if he coerced and intimidated people into taking his deals. More

Kawaldeep was a nightmare to deal with. He is easily one of the worst communicators I have ever dealt with. He started chasing me to return my lease earlier despite having no benefit in it He is easily one of the worst communicators I have ever dealt with. He started chasing me to return my lease earlier despite having no benefit in it for me. He called me no fewer than 3 times in 6 months even though I told him from the start that I was buying out the lease at the end of the term. Today, I had a 2 pm appointment with him to complete the buy-out but when I arrived at the dealership he was nowhere to be found. It took 15 minutes just to figure out that he wasn't even in the building!!! That's some way to treat a customer! When he finally arrived, 25 minutes late, I was offered a lame apology - delivered with as much sincerity you'd give your teacher when trying to explain that the dog ate your homework. Eventually, another manager got involved and completed the transaction. If the staff had been this incompetent when I leased there 4 years ago I would have run the other way. This place has gone downhill is a serious way. Stay away, you've been warned. More

Atrocious service experience ! ! Poor to no communication, consistent delays and very defensive in their approach. ! Poor to no communication, consistent delays and very defensive in their approach. More

I bought a car from them and they promised a delivery in March 2024. The delivery delayed by 2 months. They verbally promised to give free oil changes, they backed off. The entire team is a team of liars wh March 2024. The delivery delayed by 2 months. They verbally promised to give free oil changes, they backed off. The entire team is a team of liars who show opportunity without real commitment. There is no point in escalating as it goes to deaf ears. Very disappointing experience and avoid them like a plague. Never sign or give a deposit as they would hold it against you for 5 moths and would take their own sweet time. They expect you to honour your commitments but they themselves would not. Get everything in writing to avoid being scammed by them. This ordeal has scarred me for life. More