Ens Toyota

Now that I've owned a Toyota Tundra for about a year, I'd say Toyota and the quality of the brand has really went to the bottom. Back in the day you spend $200 in service and you would get a wash and a detail, and be proud to be driving a Toyota. Now, you leave the shop (4th time it's in, in just a year)after replacing a starter on warranty. And they charge you an extra $300 for breaking bolts on that warrantied starter, cause, well that's not covered. (Must be my fault the guys broke the bolts) Drive away and the thing starts dumping oil all over my manifold.. quality does not exist in this repair shop. I can imagine the bill on that of I would have brought it back. Thankyou to the garage that helped fix up the leak and tow. Oh, 1 more thing. If your adelvertising $17.95 winter wipers on your desks and at the back door, with no small print... dont charge $78 on the bill for those very wipers, like you did. Extremely disapointed that I purchased a toyota Tundra, and the extra warranty that really has covered nothing.

. I waited for an hour and lost one hour pay waiting for a ride to work ended up also spending $20 on uber. Not a great service. Vehicle work done was fine.

This dealership is great. From the girl answering the phone right through to the top. They were book solid and managed to work me in to get a new battery. I so appreciate the great service. Ens Toyota always gives me first rate service.

I was received promptly. While I had booked the appointment for a specific problem, Mike pointed out that recommended service was coming up soon, allowing me to decide whether I wanted to save time by doing it now. I choose to do it, and they accommodated the extra work. Pickup was smooth and efficient.

I booked my Toyota I just purchased used privately for a specific part that was offered by Toyota. The part installed was not the part I was quoted and could have been installed cheaper elsewhere if I knew I was getting a basically generic part from Ens. After I paid my bill, I found I was charged for something I brought in myself for an oil change. I was told I would be refunded my money for the overcharge but another waste of my time to go back to the dealership again. More than likely going to be my only service done at this dealership.

Friendly and efficient service. When purchasing my vehicle, I was given all the information and options that were best suited for me. Happy with my purchase, thanks again!

Had a very pleasant experience dealing with the service department representative Ken Klassen Very understanding and courteous in between him and his boss Larry Anderson they facilitated my request The only issue was my car was supposed to be washed and they neglected to do that but that’s not a showstopper

I asked Brett to ensure the valve stem covers were replaced after the check and he did. The last two times I was in for an oil change I had to go the Canadian Tire to get some as some were not replaced. On the survey when I click service as the reason for my visit it would be helpful not to have to scroll through other name ie sales to get to the service folks. Just a thought.

I brought our highlander in because the 50A fuse had blown. They kept the car for the whole day just to say “we don’t even have that part” and that I owed them $110 because they figured out it was the fuse that was blown. They booked the vehicle in when the fuse came in, this was a Thursday, but didn’t call us so we learned about the appointment by an email the night before and panicked to get the car in early the next morning. They then blew the new fuses ,of which it’s on my dime to pay for, because of a short in the blower that they magically diagnosed now but didn’t diagnose the first time. I tell them I’ll change the blower motor and I’ll pick it up but they say “well the blower motor is already out so you can’t get the vehicle.” I say ok you might as well replace it then since it’s out already and they assure me that the new fuses are on order and will be here Tuesday. I hear NOTHING until Wed 20min before they close that it’s done and guess what, now the bill is 3 TIMES what it was going to be. Their service dropped the ball with us over and over, every interaction feels like they’re nickel and diming every cent they can get. Asked a fellow soccer parent who has a shop about it and he laughed. Said that if that tech was a fresh green recruit on his first job he still shouldn’t have messed up like that. Poor service, horrible communication, and buckle up cause anything they can charge you for they are going to.

Staff was very professional, knowledgeable and friendly. No high pressure sales. High level of product expertise. Financial transaction experience was very easy and positive. Would recommend dealership to family and friends.