Ens Toyota

I asked Brett to ensure the valve stem covers were replaced after the check and he did. The last two times I was in for an oil change I had to go the Canadian Tire to get some as some were not replaced. On the survey when I click service as the reason for my visit it would be helpful not to have to scroll through other name ie sales to get to the service folks. Just a thought.

I brought our highlander in because the 50A fuse had blown. They kept the car for the whole day just to say “we don’t even have that part” and that I owed them $110 because they figured out it was the fuse that was blown. They booked the vehicle in when the fuse came in, this was a Thursday, but didn’t call us so we learned about the appointment by an email the night before and panicked to get the car in early the next morning. They then blew the new fuses ,of which it’s on my dime to pay for, because of a short in the blower that they magically diagnosed now but didn’t diagnose the first time. I tell them I’ll change the blower motor and I’ll pick it up but they say “well the blower motor is already out so you can’t get the vehicle.” I say ok you might as well replace it then since it’s out already and they assure me that the new fuses are on order and will be here Tuesday. I hear NOTHING until Wed 20min before they close that it’s done and guess what, now the bill is 3 TIMES what it was going to be. Their service dropped the ball with us over and over, every interaction feels like they’re nickel and diming every cent they can get. Asked a fellow soccer parent who has a shop about it and he laughed. Said that if that tech was a fresh green recruit on his first job he still shouldn’t have messed up like that. Poor service, horrible communication, and buckle up cause anything they can charge you for they are going to.

Staff was very professional, knowledgeable and friendly. No high pressure sales. High level of product expertise. Financial transaction experience was very easy and positive. Would recommend dealership to family and friends.

I’ve never had a doubt of the quality of services provided by Toyota. At Ens Toyota the customer service and customer satisfaction comes first in their priorities. They care about my car as if it is their’s. I came for oil change, they did that and on top they checked other things and gave my car a wash. How lovely this is!

At time of check in at Express Lube I was not informed that I no longer had free oil changes. At my previous service I was told of the expiry date on my service contract and timing worked where I had 1 more change at no charge. Unfortunately I was given incorrect information so the $130.00 charge upon completion of the work was a complete surprise.

Buying a new truck was simple Seth was a great salesman Got things done in a timely manner was courteous and helpful Will recommend this dealership to all .

Every person that i have come into contact with is highly skilled in customer relations. They have done everything to get parts that were slow. Once the parts were in quality repairs were done in a timely fashion

Staff and associates at Ens Toyota are always friendly and knowledgeable. The waiting areas are comfortable and accommodating. The shuttle service is prompt and friendly.

My visit was wonderful janifer help me a lot a to know price and about vehicles. She is very kind and helpful. Tank you jan.

Dealership is neat and child friendly. Free coffee, wifi and entertainment. Had restaurant and kids area. Washrooms are clean. Had a great deal with my 2018 rav4. Customer service is awesome