"Lexus already had the part preordered just incase It..."
Lexus already had the part preordered just incase It needed a replacement (which is did). My car was detailed and completely clean when I got it back. They even sent a shuttle to come and get my at my house so I didn’t have to wait for a drive. In addition, the shuttle driver was the nicest man. He made the ride back so pleasant.
I was very impressed with the service this time around as my past experiences were not 5/5. They most certainly made up for it this time.
"Thomas arranged for service despite not making an..."
Thomas arranged for service despite not making an appointment. He was most helpful. Explained well what will be done and why. Very prompt. Service was done within the timeframe. Very pleasant. The entire crew at the service dept is just great to deal with