Ens Lexus

Very happy with the support- professional and polite- very pleased with the sales support as well as service very pleased with the sales support as well as service More

I recently purchased a 2025 NX 350 from Ens Lexus, an experience which was very stress free and exciting. I was fortune to be assisted with my purchase by Mr. Shao. He was very personable, knowledgeable experience which was very stress free and exciting. I was fortune to be assisted with my purchase by Mr. Shao. He was very personable, knowledgeable and very professional. He displayed a great interest in the type of vehicle I was seeking and being very knowledgeable about the full Lexus line of vehicles he took the time to educate me about the various vehicles and directed me to the unit I eventually purchased. I never felt pressured to purchase a particular vehicle or any of the options offered such as extended warranty. Mr. Shao was wonderful to work with and with full confidence i would recommend Ens Lexus without hesitation to any one looking to purchase a new or used vehicle. More

Great service friendly staff recommend all my friends to go there long time customer with free coffee and shuttle service if you need it go there long time customer with free coffee and shuttle service if you need it More

Appreciate the professionalism of the dealership and the excellent customer service. But it’s tricky to know whether to book in for an appointment or to use the Express maintenance option as both can have l excellent customer service. But it’s tricky to know whether to book in for an appointment or to use the Express maintenance option as both can have long wait times. Guess it’s time for an infrastructure update! More

Pleasant environment,accommodating staff. And easy to deal with.I got approved right away without complications. And easy to deal with.I got approved right away without complications. More

Perfect service Accepted my decision to upgrade after my original order came in Cory is good original order came in Cory is good More

ENS Toyota Service send me this link to send my review of my last visit there. My appointment with the service was on May 26, 2025 at 7:30am to fix my Toyota RAV4 Hatch Back, which do not open. Earlier I p my last visit there. My appointment with the service was on May 26, 2025 at 7:30am to fix my Toyota RAV4 Hatch Back, which do not open. Earlier I paid for their diagnosis fee. Their diagnosis was they can fix this problem to operate the hatch back door by either manually or automatic operation. The cost of automatic operation was lot higher than the manually operation and I choose to proceed with manually operation after a certain period. This vehicle we don't drive frequently as we have 2 other vehicle, Acura RDX 2021 and Lexus 2024 RX350H They kept the vehicle for 2 days but was not able to fix it with the initial cost $800.00 which they told me during the diagnosis. After one day they gave me an estimate of $6,386.55 and I disagree to fix with this cost. When I came to pick up my vehicle I found that they have charged me and ask me to pay $160.00 for their mechanics who failed to fix the problem. I disagree to pay, then the service manager told me they will keep the vehicle if I do not pay. I explained him, nothing was fixed so why you are charging me? Toyota a multi-billion $ Industry they should not do this. Then I gave an example "If you have a problem with your plumbing at home and the plumber was not able to fix that will you pay him? He said he will pay. The Plummer has a service charge. I said, I paid you for your diagnosis charge. However, I was ready to comeback keeping the vehicle with them. The service manager then gave me the vehicle removing that charge. At the end he told me "I should never come to Toyota Service again!" More

The service is always top rated, employees go the extra mile , would recommend this dealership to all my friends mile , would recommend this dealership to all my friends More

Was relatively pleased with the dealership and the salesman. However, two weeks after I was in possession of the vehicle I experienced some issues with the remote access. I called the dealership and r salesman. However, two weeks after I was in possession of the vehicle I experienced some issues with the remote access. I called the dealership and requested a consult with the dealership individual who reviewed the vehicle when we were on site. I left two voice mail messages for a call back and never received one. That was disappointing. I did eventually solve the issue myself, not without frustration. More

They treat me well, i get a loaner if i need one, my car is washed when i pick it up, and the service tech either Thomas or Derek knows my name and i can joke with them. Good experience overall. is washed when i pick it up, and the service tech either Thomas or Derek knows my name and i can joke with them. Good experience overall. More