Ens Lexus

The whole staff are always polite , knowledgeable, friendly and make you feel they really care about their customers. Our car is in good hands. friendly and make you feel they really care about their customers. Our car is in good hands. More

Awesome service. Incredibly thoughtful and considerate when finding ways to get the best "deal" for their customers. Also extremely personable and friendly! Incredibly thoughtful and considerate when finding ways to get the best "deal" for their customers. Also extremely personable and friendly! More

So appreciative of the service we received. All of our questions answered in a courteous manner. Superior and qualified service team. Service and care with our vehicle has been exceptional. All of our questions answered in a courteous manner. Superior and qualified service team. Service and care with our vehicle has been exceptional. More

Car was on for scheduled service, car was ready at the promised time and included a wash and interior cleaning. Perfect. promised time and included a wash and interior cleaning. Perfect. More

Derek and Tomas are always pleasant and accessible especially in emergencies. In my case I had an emergency last Friday they were very helpful. especially in emergencies. In my case I had an emergency last Friday they were very helpful. More

Always cheerful, excellant service and great workmanship. When said to be ready at a certain time ready at that time. When said to be ready at a certain time ready at that time. More

Amazing service. Everyone did an exceptional job Will definitely take my vehicle for servicing there They we’re all very professional as well Everyone did an exceptional job Will definitely take my vehicle for servicing there They we’re all very professional as well More

Thank you for the excellent service and for returning my vehicle cleaner than when I dropped it off! vehicle cleaner than when I dropped it off! More

great customer service. BUT… the people in charge of washing the vehicles appear to not care if they leave swirl marks on your car. Few years ago i brought in my IS250 for a BUT… the people in charge of washing the vehicles appear to not care if they leave swirl marks on your car. Few years ago i brought in my IS250 for a service, great experience but after it was washed, it left swirl marks all over my car. How did i know it was them? Because the car had its drivers door freshly repainted by a bodyshop few days before and then it’s magically all swirled up after my service, i also do paint corrections myself so i’d say i have a good eye when it comes to car paint. I brought up this issue with scott and they made it right with a paint correction. Fast forward a year later i then had an ES350. Same thing happened unfortunately, brought it in for a service and then it had swirl marks after the complimentary wash but not as bad as last time so i shrugged it off and did a quick polish myself. And moving to present day, i brought in my LS460 for a service and i was originally going to tell them not to wash the car but i wanted to see if they’d improved. Boy i was wrong. again, swirl marks all over. Possibly because of using dirty towels or just not using proper wash methods/using a waterless wash but not using enough solution. Most people have no complaints because they’re happy after seeing that their car was washed for free. But people who detail cars (like myself) will definitely notice when their car has been swirled up or scratched by somebody else. The overall customer service is phenomenal, especially Scott and Thomas. However, the detailing department needs work. I will probably still bring in my vehicles for service in the future BUT i will for sure tell them NOT to wash my vehicle even if it’s free. More

Great service: Was given a loaner vehicle Car cleaned inside and out Great at explaining everything that I had concerns with. Very happy with the Lexus team of workers they listened to me and trying to inside and out Great at explaining everything that I had concerns with. Very happy with the Lexus team of workers they listened to me and trying to help me out. Above and beyond great service. Thank you. More