Elite BMW

Poor customer service & professionalism Lack of "sincere" customer service. Arrogant and lack of professionalism. Expected more from a BMW dealer. Definite service culture problem from the v Lack of "sincere" customer service. Arrogant and lack of professionalism. Expected more from a BMW dealer. Definite service culture problem from the very top management....don't think they care or don't have the slightest idea of Service Leadership. More

Very poor service/ not knowledgeable Client Support Manager Nice sale group but always had problem with the service department. they don't basically care about customers. They send me email about warranty that Nice sale group but always had problem with the service department. they don't basically care about customers. They send me email about warranty that is not correct after refusing to properly fix my issue! More

Listen to customer Didn't listen to my concerns regarding timing of service. Stated there seemed to be a problem due to frequency of service needed. Started when car w Didn't listen to my concerns regarding timing of service. Stated there seemed to be a problem due to frequency of service needed. Started when car was at 57,349 km and is just now being addressed at 125,00. They didn't seem concerned with the vehicle was under warranty?? More

We've repeatedly had our 2013 X3 in for battery discharge problems. The vehicle has left us stranded 3 times in the last 30 days, Twice in the last week. They charge up the battery and send us on discharge problems. The vehicle has left us stranded 3 times in the last 30 days, Twice in the last week. They charge up the battery and send us on our way. Two visits ago, sold us a trickler and told us to plug it in. Did that, stranded yet again. This time they kept the car from Thursday till Tuesday, only to pick it up and find out- all they did is charge it again, when clearly that's not working. Service tech gave loads of excuses, 1) we don't drive far enough to charge it - the vehicle is used virtually every day and we live in the country -everything is a drive. 2) he was arrogant enough to say the X3's were full of these problems - didn't mention that when they took the cheque though, and who runs down their own product. 3) Don't use he electrics like the radio and heated components - except I don't need the heated seats in July. I've found some of their service staff rude at the best of times but they have been callous and arrogant to deal with over this issue. Spend your money someplace else. Elite has no concern or respect for customers. More

Problem was misdiagnosed with wrong part installed ,charged for wrong diagnosis,was not told part and work under warranty in U.S. found this out doing the research myself.Had my Z4 shipped to Burdick ,charged for wrong diagnosis,was not told part and work under warranty in U.S. found this out doing the research myself.Had my Z4 shipped to Burdick B.M.W. in Cicero N.Y. work done correctly at no charge.If the right advise had been given could have saved approx.$1300.Will I deal with Elite in future????Will I recommend to anyone???? B.M.W. dealers are not all the same unfortunately.Thank goodness there is another BBB.rated dealer in Ottawa which Elite IS NOT More