Tyler, Richard, Terry, Tin, Briana and Chad! You all Rock! Thank you for treating us like friends and not just customers!! We have been searching for vehicles for a year and have been through many dealerships with mostly mixed and tragic results...and that all stopped last Saturday when I came in to look at mini for Krysta. Tyler was immediately responsive and understood what we needed and not only did he get us into a new mini clubman, he got us into a new BMW as well! Stellar week we had visiting the dealership almost every day, everyone remembered our names and continued to ensure we were always being looked after. The piece de resistance though must go to Chad! His delivery experience on both cars put smiles on our faces that have yet to disappear. Truest form of understanding the customer experience! Edmonton BMW - we are customers for life!