Edmonton BMW

I find service department excellent as well as the sales team which is knowledgeable & accommodating. team which is knowledgeable & accommodating. More

Me and my family members have been loyal customers of BMW vehicles for a number of years. Our sales rep Chris Brown and the dealership have provided VIP service to us all every time. vehicles for a number of years. Our sales rep Chris Brown and the dealership have provided VIP service to us all every time. More

I have always been impressed with the service and people at Edmonton BMW! Love the coffee machine and the waiting area as well, but it is a dangerous place to walk through! HAAHAA! Love BMW! at Edmonton BMW! Love the coffee machine and the waiting area as well, but it is a dangerous place to walk through! HAAHAA! Love BMW! More

Had a great experience dealing with the dealershi. Keep it up. I really enjoy and experience the luxurious ride every time I drive Keep it up. I really enjoy and experience the luxurious ride every time I drive More

Edmonton BMW helped us navigate what we needed in a new & more carbon friendly vehicle. Our salesperson, Peter C. gave us the time & objective information/advice we needed to research the different options more carbon friendly vehicle. Our salesperson, Peter C. gave us the time & objective information/advice we needed to research the different options that worked best for us. The manager was also helpful (Richard). More

Edmonton BMW provides the BEST customer service - in Service, Sales, Parts, Reception, etc. Their knowledge is accurate! Always take my BMW for service here, saves me money from going elsewhere. Service, Sales, Parts, Reception, etc. Their knowledge is accurate! Always take my BMW for service here, saves me money from going elsewhere. More

Dismissive, ignorant service advisors and reception personnel make you feel unwelcoming and complicate things with miscommunication. I've had such experiences more than once at this location. personnel make you feel unwelcoming and complicate things with miscommunication. I've had such experiences more than once at this location. More

I needed a new key for my 2003 525i because my existing one didn't remotely unlock anymore. I bought a key for $300 and picked it up and was told at the parts department to go to the service department and one didn't remotely unlock anymore. I bought a key for $300 and picked it up and was told at the parts department to go to the service department and have it programmed. I went to the service department and they said it would be a couple hours to program. They asked me sign a paper which I didn't really look over at all. They nicely called an Uber to drive me back to work. I then got a text that they couldn't get my new key working but that it would still unlock the door manually and start the car. They then said they would only charge me $170 instead of $260. At no time was I ever told, either at the parts department or at the service department that I would be charged to program this key. They then also said they could work to diagnose the problem at a charge of $170 per hour. I went back to the dealer and found the assistant manager of the service department, Edwin Wong, who was very helpful and went out to the car with me with the new key and had it programmed in 5 minutes by going through a series of steps of pushing buttons and turning the key. He tried to get a change to the cost with the service advisor but said I would have to pay the full amount, which I eventually did. I questioned the competence of their service dept for not knowing how to program the key and suggesting they could diagnose the problem for $170 per hr. on top of the $170 charge for which getting the key to work took a total of less than 5 minutes. The assistant manager also talked to the service advisor who told him that they had told me there would be a charge which was completely false. The only positive thing I could say was that the assistant manager was very helpful in getting my car to work as he had experience with the older BMWs. But I can only imagine what it might have cost me if he hadn't been around and I decided to leave my car there for them to determine what the problem was. More

Bought x6 competition and so much chip on bumper and hood was never told. They said it in perfect conditon. They lie, was never told. They said it in perfect conditon. They lie, More

Best dealership experience I ever had. No pressure. My salesman Frank showed me all my options and helped me make the right decision No pressure. My salesman Frank showed me all my options and helped me make the right decision More