I found a 2014 Nissan Titan SV 4x4 on autotrader.ca and it was the truck I was looking for. I called and spoke with a young sale associate who quickly told me the vehicle was still available for sale. I put a deposit down over the phone and was set to buy it pending a test drive. I drove 1 and a half hours and was greeted by the same sales associate. They treated me well and I completed the deal after a test drive down some bumpy streets and everthing was tight and solid. I was also glad to obtain a 3 year 100 k warranty extension. Less than 2 weeks later I began to notice a noise from the front end. I wasn't impressed to say the least.
I took my new (to me) truck back to Economy wheels and picked up a Nissan sentra as a loaner which was better than nothing but not a truck. So, after my 12 hour shift at work I drove an hour and an a half to drop off my truck. The next day and they called and told me my truck needed repairs, they told me to come get it. I was in disbelief but thought these thing do happen but why wasn't it caught on the safety inspection? They said they'd have to order parts and it wasn't a safety concern to drive it and wanted me to drive an hour and a half back to get drop off the loaner and pick up my truck. I asked if I could just keep the loaner I already had until they repaired my truck and they told me I could not because they needed to give it to another customer. I explained that I was going to working for the next 5 days and it would be an inconvenience. The service guy said no we need you to bring it back. No compensation of any kind was offered. I thought, how typical the deal is done and they don't care about me as a customer anymore. My wife commented that if I lower my expectations, I won't be as disappointed with car dealerships in general. I thought, that's what I'll do I guess, like what do you have to do to get some good old fashioned customer service? All I was looking for was a small gesture from them...especially after I just spent 35 grand at their dealship! I told economy wheels nissan that I wasn't going to drive an hour and a half both ways another bunch of times. I told him I'd be taking it to Belleville Nissan. I asked them if they could call them and tell them what repairs it needs, to which I was told that wasn't possible. They said the strut on the passenger front was in need of repairs and a ball joint assembly. The guy said it wasn't normal that they need repaired. They said the front driver side was fine. Well I agreed of course and kinda waited for a call from a manager to apoligize, again but received no such thing. I arrived after a long 12 hour day to pick up my rattling truck (which drove me crazy everytime I hit a bump. Like I just got this truck and its rattling?
I walked into the dealership and grabbed my key and walked out telling the lady behind the counter "I won't be back." I walked out, got into my truck and drove away. Weeks later...still no call.
I took my truck to Belleville Nissan and was treated like gold. They diagnosed it differently and said both sway bars had play and the ball joint assemblies were in need of repair. I was told a couple days to get the parts. I am taking it in to Belleville Nissan tomorrow morning. I would NOT recommend Economy wheels Lindsay Nissan and I'll be telling everyone who'll listen to avoid the business...there's a lot of competition out there and I come in contact with a lot of people and I won't speak highly of Economy Wheels Lindsay Nissan.
I do like the truck, other than this bad experience I'd recommend Nissan.