Eastside Kia

Dishonest, will take advantage of anyone Went here to purchase a used car. Was ensured the warranty I purchased was Bumper to bumper all inclusive. First issue: when we initially went to Went here to purchase a used car. Was ensured the warranty I purchased was Bumper to bumper all inclusive. First issue: when we initially went to test drive the vehicle, the battery was dead. Salesman ensured me that the battery would be checked before final sale. Second issue: a few weeks after purchasing this vehicle, noticed it was profusely leaking oil. Took the car in to be repaired, and had to fight with them over an hour for them to agree to fix the leak. Which was inspected by a private mechanic before hand, and determined to have exsisted before I purchased it. Meaning it was not properly inspected at the dealership before purchase. After waiting 3 hours for the leak to be repaired, I tried to start my vehicle to drive out of the service bay, and it would not start. Battery was completely dead. This indicates the battery was not tested at the previous date, or during the inspection. Lastly , recently got the oil changed at Kia City and there was another oil leak (according to the mechanic at Kia city, was apparent before , and not appropriately fixed) When I asked east side to fix this once again, they refused. Stating it was not their problem. Do not purchase a used vehicle from this location. If you do I highly recommend getting a private vehicle inspection done before hand, and make sure they give you a paper copy of your warranty before you sign anything. A paper copy of the exact terms of my warranty was not provided to me upon signing. Very crooked sales people. True used car salesman stereotype. More

Dishonest I spent the better part of Halloween day purchasing a new Sorrento. The salesman I worked with was great, helped get me the exact vehicle I wanted. Th I spent the better part of Halloween day purchasing a new Sorrento. The salesman I worked with was great, helped get me the exact vehicle I wanted. That said, I made the mistake of not getting the yellow copy of the purchase contract when I signed it and after they had taken a $2500 deposit from me the salesman returned to tell me that the sales manager had removed half of the standard dealer additions (that come with every vehicle they sell) since they had given me such a good price. That was done AFTER I had signed the deal and they had my money. That is dishonest at best, a couple of other words come to mind but I will reserve those for friends and family that ask me about my new Kia and I tell them to use a different dealer. More

Just seemed they wanted extract every buck they could I went to the dealership to purchase a new vehicle, and went with a new Optima due to a sale. When it came time to negotiate price, the salesman start I went to the dealership to purchase a new vehicle, and went with a new Optima due to a sale. When it came time to negotiate price, the salesman started by negotiating in terms of monthly payment only, ignoring the sale price and instead opening with a payment that was around twice that of the advertised sale. He aggressively pushed a VAP package which was full of of things that I didn't need like nitrogen filled tires and wheel lock nuts, even going so far as to state that "We basically don't sell vehicles without VAP." Once price was settled the finance guy pushed hard on other extras like payment protection insurance that would nearly double the payments on the vehicle. He kept pushing until I told him that, look, I'm just not interested. It seemed that all they cared about was extracting every possible dollar they could out of me. Not recommended. More

Great experience with Spencer at eastside kia My girlfriend and I recently purchased a brand new Rio from Eastside Kia. This was our first time purchasing a new vehicle and were quite overwhelmed. My girlfriend and I recently purchased a brand new Rio from Eastside Kia. This was our first time purchasing a new vehicle and were quite overwhelmed. However the friendly staff, especially Spencer made us feel right at home and comfortable with making our first big purchase. Spencer and Ali walked us through every detail and helped us get everything we needed without any additional pressure to upgrade options or to a vehicle that was not right for us. Spencer was extremely organized and returned our emails almost instantly and really helped us make an informed decision. Overall we are very happy with our experience at eastside kia and Spencer. We will definitely be coming back when we decide to upgrade to two vehicles in the future! We love our new car! Thanks! Kory and Katie More

I am so glad I found Sheldon as my sales rep @ Eastside Kia After visiting a few dealers in the city looking for a pre-owned car I was so glad I found Eastside Kia. Sheldon Mcmahon, is an excellent sales rep. w After visiting a few dealers in the city looking for a pre-owned car I was so glad I found Eastside Kia. Sheldon Mcmahon, is an excellent sales rep. who really cares about you as a customer. I think he is one of the few sales reps you can actually trust to in the car industry. By far, my best experience buying a pre-owned car. I picked up my Honda CRV last night and I can not be more happy! Thank you Sheldon! Patricia More

Friendly staff. I would highly recommend Eastside Kia if anyone is looking for used or new cars, I had a really good experience with them. Really friendly staff. Shel I would highly recommend Eastside Kia if anyone is looking for used or new cars, I had a really good experience with them. Really friendly staff. Sheldon Mcmahon sold me my 2013 KIA soul, he gave me really good service, so be sure to ask for him! I LOVE my new car and the warranty is awesome too ! More

Pass the Buck Purchased vehicle with bad tires that their mechanic deemed safe. When confronted, blamed dodge. Pushed us aside. No concern for customer satisfaction Purchased vehicle with bad tires that their mechanic deemed safe. When confronted, blamed dodge. Pushed us aside. No concern for customer satisfaction or safety. Booooo. More

I went in there to trade in my old Kia and possibly upgrade to a new vehicle. I was very very specific with Spencer and told him at least 5 times that I was not interested in leather seats or any othe upgrade to a new vehicle. I was very very specific with Spencer and told him at least 5 times that I was not interested in leather seats or any other payment terms than 60 months straight. After a bunch of talk and and crap conversing with the finance and or sales manager just to stall and waste my time, Spencer came back and had numbers for me that were for a car with leather seats (again, I specifically said I hated leather seats) at a price much higher than even that model is advertised for, and, he came back with terms of this stupid 60/84 which again I said I do NOT want. I finally got pissed off and said enough, we are done. Goodbye Eastside Kia. I have spoken to several people and have heard similar stories. In fact, I spoke to a different dealership altogether today and heard he had similar complaints from a customer that came over to him right after dealing with Eastside Kia sales personnel and this person ended up buying a vehicle from this other dealership. That is down at least two sales in the same day, Eastside Kia - way to go! Eastside Kia has only one thing going for it and that is the service department, in my opinion. More

Was totally dissatisfied with the customer service I received from the Sales manager of the used car sales department. I would not recommend the use car sales. Bought a used car there and started havin received from the Sales manager of the used car sales department. I would not recommend the use car sales. Bought a used car there and started having problems with the car,(two weeks after) service tried to fix..ended up going to Shaw GM to get it fixed as well. Needed a fob for the car so the security light would stop coming on and make the car not start. Still having problem after 4 months...in advertising they say ALL cars come with a warranty ( not true) talked to sales manager about problem and how we could fix it and make me happy. Said there is no warranty on cars under $5000 (which I was not told and was not offered to buy extended warranty)and I should have bought extended warranty. Had a young salesman when we bought the car.Told me he could not help me and I was on my own to deal with the car. I even lease a car from them and had no problem until now.....even being a member of the Calgary Flames family does not give you any advantage...it's your word against theirs, I think even if you had something in writing they would still no honour that.....beware!!, More

Be very careful, does not honor e-mail Quotes. written Quote was not honored, not even by Management or the Owners.Would never recommend.Gave me a whole spiel, Car was sold ,even I made a Appointment to Quote was not honored, not even by Management or the Owners.Would never recommend.Gave me a whole spiel, Car was sold ,even I made a Appointment to buy the Car, then it was not, same day back on Internet for a higher price than a day previously. More