Eastern Chrysler Dodge Jeep Ram Winnipeg

Customer Service Nightmare I brought my 2013 Dodge Dart in for it's dealer-recommended 50k maintenance. When I called to book the appointment, I was told that they were offering I brought my 2013 Dodge Dart in for it's dealer-recommended 50k maintenance. When I called to book the appointment, I was told that they were offering a "Peace of Mind" promotion that included an oil change, tire rotation, fluids check, brake check and more for just $89.95. As this sounded like an excellent deal, I booked my appointment. When I got to the dealership, I was disappointed in the fact that nobody greeted me or told me I'd be dealt with shortly. When I finally sat down with a service rep, he was rude and short with me. I left my keys in the car with my family member and dog. When he asked for them and I told him they were in the car, he said "Well that wasn't very smart" and made me go get them. I verified with the rep that my car service would cost $89.95. He confirmed this. After I left, I received a call about 10 minutes later stating that my car REQUIRED full synthetic oil (user manual states full synthetic is RECOMMENDED). He then proceeded to tell me that the total cost of service would be $168.00. I told him that I was given false information and refused to pay any more than the original quoted price, plus taxes. I then received a call from the service manager who again tried to tell me that I was mistaken and that the cost was final. After all of this was said and done, I did NOT receive the 'Peace of Mind' that Dodge tried to sell. I have had no luck with any Dodge employee, at this location or the dealership at Pointe West where I initially purchased the car. Because of these experiences, I will never buy Dodge again. More

Possitive and flexible Aftering hearing an advertisement on the radio we thought we might see what Eastern Chrysler Dodge Jeep had that might appeal to our growing family. W Aftering hearing an advertisement on the radio we thought we might see what Eastern Chrysler Dodge Jeep had that might appeal to our growing family. We were greated by Rod Bell, a wonderfully energetic, polite, and curtious sales associate who made the experience incredibly possitive. Even going so far as to make our son very comfortable while we took our time looking at potential options. He was able to take what was important to us and effectively find the perfect fit for our needs. We were very impressed with his knowledge of each vehicle we looked at. Having never owned a dodge before we are very pleased with our new purchase and would highly recommend this dealership to friends and family. The staff were incredibly friendly and very helpful. Thank you Eastern Chrysler Dodge Jeep for helping make what could have been a stressful decission, one that was not only easy, but also an experience we would gladly recommend. More

Let the Good Times Roll! What a uniquely pleasurable and FUN experience my wife and I experienced at Eastern. From meeting Andrew shortly upon entering, we felt important and What a uniquely pleasurable and FUN experience my wife and I experienced at Eastern. From meeting Andrew shortly upon entering, we felt important and valued. From talking about our needs in a vehicle, to test driving a vehicle, to discussing options-price-cost-offer and finally agreeing on a brand new vehicle to purchase, we felt right about the whole situation. Right vehicle, right price, right payments, right choice! Thank you Andrew H. (big time) and Dorothy C. in finance, and Antoney (manager), and to all the staff that joined in congratulating us on our new purchase and for making the whole experience wonderful! AAA+++ Rating in our books. Keep up the Good Times and keep your customers Rolling! Gratefully, Marc & Darlene More

My JEEP dealer No matter what Andrew makes sure I get what I need. I met Stan and he is the same way in the finance area. It was nice. Service still needs a better p No matter what Andrew makes sure I get what I need. I met Stan and he is the same way in the finance area. It was nice. Service still needs a better parking lot and yes I am a tough customer but I know they aim to please. Andre was awesome too super funny and easy going. More

Great service! Changed mind Fast! Andrew is a pleasure to work with he made the experience easy as I was shopping with two year old twins and my 9 year old! This is our second purchase Andrew is a pleasure to work with he made the experience easy as I was shopping with two year old twins and my 9 year old! This is our second purchase with this dealership and with Andrew! Always a pleasure! So this was my first impression upon purchasing this vehicle on June 28,2016! As we sat in the parking lot waiting to hit the road I immediately noticed that the air conditioning wasn't what it should be mentioned to Andrew who said crank it up so this is what we did and left. Upon driving home which is a good hour and a half it was apparent that the air conditiong wasn't what it should be! Called Andrew and explained and he said bring it back but that he couldn't do much because he was low man there that he couldn't help me but that I should talk to Walter easier said then done with five kids! So thought about it for the weekend which was hot and miserable to travel with five kids and phoned dealership on the Monday and left a message for Walter that I wanted a rental at their expense and wanted van fixed. Was told it would be a quick fix bring it in, my vehicle would be a priorty, so today with five kids in tow this is what I did. Took kids for lunch $50, gassed up car $75 bought snack on way home $25.walked 2 km with 5 kids to find playground. Walked back to dealership check on van Walter says would never believe it but yeah air condition has a leak. No kidding really want to use stronger language! We don't have the part it will be here tomorrow. So at my own expense at some point I now have to go back to Winnipeg to have air fixed which will take 4 hours with five kids! They tell me they don't have a vehicle that they can give me to keep van and fix. This from a dealership with a parking lot full of vehicles and because of where I live they can't send a guy to pick it up! What ever happened to customer service and the customer is always right! This dealership has neither. I believe someone there knew that this van had a problem it had been test driven what no one else was hot! This is the last purchase I will make here when my warranty is up I'm done with this place and will not recommend it to anyone far from it! More

Great Employees Employees were great, nice, and really knew how to connect with customers on helping them with vehicles that will cause a great benefit in the future Employees were great, nice, and really knew how to connect with customers on helping them with vehicles that will cause a great benefit in the future for them. More

Dodge Journey 2016 Thanks to our kababayan Rod Bell for being so patient with us..as well as to our kids.....we got what we need for a vehicle that gives comfort while o Thanks to our kababayan Rod Bell for being so patient with us..as well as to our kids.....we got what we need for a vehicle that gives comfort while on the road....thanks God bless!!!! More

Very Pleasant Experience. Bought a 2016 Jeep Wrangler Sahara. Very friendly, professional, and efficient. Great experience, no pressure and made to feel at ease. Recommend this Bought a 2016 Jeep Wrangler Sahara. Very friendly, professional, and efficient. Great experience, no pressure and made to feel at ease. Recommend this dealership for sure. More

Excellent experience Finally I have the vehicle I have been looking for. Thanks Rod Bell. Would return.2015 Ram Excellent vehicle. Very friendly . Quick to the point busi Finally I have the vehicle I have been looking for. Thanks Rod Bell. Would return.2015 Ram Excellent vehicle. Very friendly . Quick to the point business man . Very informative on all vehicles. Thanks again. More

Jeep Wrangler 2015 Rod has been travelling the jeep buying journey with the family for an entire year. Rod was EXTREMELY patient with us! It was a pleasure to work with Rod has been travelling the jeep buying journey with the family for an entire year. Rod was EXTREMELY patient with us! It was a pleasure to work with him. He has made this entire Jeep buying experience an awesome, fun, memorable one! He is very friendly and made us feel like family immediately. We never once felt pressured to make a purchase or a decision which is awesome. He is super positive and very knowledgeable. We have been spoiled by Rods excellent service! We will highly recommend Rod to anyone we know who is interested in purchasing a vehicle. Thank you Rod for making this one of the most memorable experiences of my life! On a scale from 1-5 (5 being the best) Rod is a 10+ Nicole, Alice and Dave aka the Jeep family lol. More