East Court Ford Lincoln

Excellent Sales Team We recently purchased a Ford F-150 from Shahzad. He was great to deal with and found us what we wanted within our budget. Frank in the finance depar We recently purchased a Ford F-150 from Shahzad. He was great to deal with and found us what we wanted within our budget. Frank in the finance department was excellent and very forward when going over service add ons and the overall finance. Overall a very positive experience. More

Excellent purchase experience! I dealt with other salesman last time and experience was rough anyways past is past. This time Sanjiv and Ben took care of me and I am more than happ I dealt with other salesman last time and experience was rough anyways past is past. This time Sanjiv and Ben took care of me and I am more than happy now. I love my new 2018 Ford F150 lariat and thanks a lot for giving me wow experience. More

Excellent Service A super easy and enjoyable experience. Love my new Escape! Friendly and knowledgeable staff and Bryan took the time to sit with me in my new car to a A super easy and enjoyable experience. Love my new Escape! Friendly and knowledgeable staff and Bryan took the time to sit with me in my new car to as et up my phone. More

Best Experience & Service From Sales Manager Shahzad Ahmad I am very please and happy from the East court Ford Lincoln.I love my 2019 Ford Edge especial Thanks to Sales Manager Shahzad Ahmad.I will Definately I am very please and happy from the East court Ford Lincoln.I love my 2019 Ford Edge especial Thanks to Sales Manager Shahzad Ahmad.I will Definately recomand East court Ford to all my family and friends.Thanks and keep up the good work. More

Excellent service provided by Shahzad Ahmad I am so happy buying my 2019 Ford Edge at East court Ford especially From the Shahzad Ahmad the sales Manager. He was very professional and courteou I am so happy buying my 2019 Ford Edge at East court Ford especially From the Shahzad Ahmad the sales Manager. He was very professional and courteous and very knowledgeable, help me to get what I want according to my needs and wants. I will definitely recommend him to all my friends and family members. Shahzad thank you so much for the help and keep up the good work. Thanks More

Best sales staff and dealership I was approached by a gentleman Peter Mann’s when I wanted to finance Ford Edge. He helped me to get the best price and financing arrangement. He was I was approached by a gentleman Peter Mann’s when I wanted to finance Ford Edge. He helped me to get the best price and financing arrangement. He was very kind at heart it seemed that his priority was for you to walk out happy. The best experience ever. Friendly staff and professional. Recommend this dealership. More

Excellent experience My experience was great with the whole team whether sales or service. I am glad that Having returned back as Service Manager. I would recommend everyo My experience was great with the whole team whether sales or service. I am glad that Having returned back as Service Manager. I would recommend everyone to get their vehicles serviced at east court ford lincoln. More

The best service manager i ever dealt with. Was called in for a minor recall but i was advised that the Air intake was not functioning properly, so luckily it was covered under warranty and got Was called in for a minor recall but i was advised that the Air intake was not functioning properly, so luckily it was covered under warranty and got replaced right away. Thanks to Vik Kaltakian the service manager who took the time to help me. Best service ever. Thank you. More

Selling Defected cars and HORRIBLE SERVICE I leased a brand new 2017 Ford Escape last year, within ONE MONTH my car went complete shut down on highway 401 and had to be towed to the dealership. I leased a brand new 2017 Ford Escape last year, within ONE MONTH my car went complete shut down on highway 401 and had to be towed to the dealership. They REFUSED to exchange my obviously defected car and I could not get out of my lease. They supposed "FIXED" it. Fast forward ONE YEAR LATER, IT HAPPENED AGAIN, in the middle of a intersection when I was about to make a left turn. Whole car shut down. This car is currently at their shop for a WEEK now, and they STILL CANNOT TELL ME WHATS WRONG WITH IT. I called them multiple times this week, and now my service adviser DOESN'T EVEN PICK UP MY CALL, OR CALL ME BACK. THIS IS A DEALERSHIP FROM xxxx!!!! More

Nightmare customer service This is the kind of dealership that will smile to your face until you sign the service agreement papers, then unapologetically use excuses for repeate This is the kind of dealership that will smile to your face until you sign the service agreement papers, then unapologetically use excuses for repeated delays of returning your vehicle to you- as in, they also bash their own coworkers conspiratorially in lieu of whatever is the true reason their service completion time is always delayed. Repeatedly as in my case, if I was told my car will be ready the next day, it is almost always not. I then have no choice but to wait for days, and in some cases, was given more unapologetic excuses, to wait further additional days. My strong opinion here is they truly do not know what customer service is- as the explanation I was given when I asked why had I not just been told the truth that my winter tires weren't in? (They had winter tires for me because they lost my original ones when they installed a new set of all-season tires we bought from them- so they were replacing the lost tires.) The reply I was given was they didn't want to turn me away!? The logic is not there since I already AM being turned away when I can NOT pick up my car the next day because they don't have my tires, and they have to keep my car until the service can be completed. And so, this is a dealership where you will hear an enraged customer yelling profanities every other visit, as I have witnessed myself. This is a dealership where you will hear the people who work there talk about their disgruntled customers disrespectfully, as I have witnessed myself. This is a dealership where it is quite evident that there is no pride for their brand Ford and their service absolutely reflects this, as I have experienced repeatedly. After I get my vehicle back, my husband will resume taking up our complaints and inquiries with head office Ford, as we have also already exhausted the route of trying to talk to a manager, to which we were directed to speak to Mark Silverman- but to no avail. When we asked Mark why my rims were abhorrently scratched on all four rims after the new tires we purchased from them were installed? His answer was to escort us throughout his dealership, garage and lot, to point out how “everyone's” rims looked like that too. Specifically, he stated it looked like that from driving over potholes. Hence, absolutely zero accountability or compassion on his dealership's part. Bottomeline: no I cannot stress enough what a nightmare it was to absorb all of this profound nonsense as it was explained to us, my husband and I. At this point, this is the last time we can trust East-Court Ford to make amends and I cannot stress what little confidence I have now with them. At the time of this writing, I am once more disappointed to be told I have to wait now until Saturday. I am disappointed once more by the short excuses, and not a direct, or even remotely apologetic explanation for yet another inconvenience on top of the original disaster of purchasing new tires from them. Update: from the time and date of this review’s posting, it is now Wednesday when my car was finally ready to be returned to me. Immediately upon literally seeing the service agent I normally talk to, Keith Squires, another customer it seemed interrupted us very abruptly to tell Keith he needed him right then and there to look at his truck because he said he was very unhappy. Keith immediately went to address him as the customer was clearly upset; his speech volume and profanity demonstrated this..... So what is my update again? Just another nightmare of a visit to East-Court Ford because I received my car with a free cleaning, BUT they emptied both my consoles and threw my things into shopping plastic bags. I did NOT approve this and feel violated as those consoles are never touched when my car has been cleaned in the past, and if they are then I am notified and I would empty them myself. This was NOT the case and I cannot stress again how dissatisfied I am with this dealership. Lastly as if matters could not get worse, upon starting my vehicle my dashboard let me know my navigation is NOT WORKING. To recap this absurdity, I turned my vehicle in 8 days ago to install winter tires and in that time, (1) they reported to me yesterday as I was ready to pick it up then that my battery had died and they could not turn it on to bring it around for me. (2) I pick up my vehicle today to turn it on and discover my navigation is NOT functioning. Did they have to go into my settings for a tire change? Did they have to touch my personal items in my vehicle consoles? Zero logic, zero forthcoming explanation, zero apologies- I cannot stress how disappointing this dealership’s service has been in the several years my husband and I have been with them. I am posting this review because you the public have a right to know which businesses do NOT appreciate nor stand by their own brand because this ALWAYS reflects to us the customers. More