Durham Kia

Awesome help from Aleem to assist me in finding a suitable vehicle for my needs and price range suitable vehicle for my needs and price range More

I must say, my experience with Durham Kia has been nothing short of extraordinary. For the past four years, I've been grappling with an incessant car starting issue, which has left me stranded in the nothing short of extraordinary. For the past four years, I've been grappling with an incessant car starting issue, which has left me stranded in the dead of winter on numerous occasions, sometimes for days in a row. It's not just the inconvenience but also the sheer frustration of dealing with this ongoing problem. I've been stranded over an hour and 15 minutes away from home, with roadside assistance offering no more than a mere 5km tow. Throughout this ordeal, I've visited Kia dealerships multiple times, seeking answers and a resolution. My encounters with Kia dealerships had previously left me disheartened. I received explanations ranging from a problematic battery, to a faulty starter (twice, with less than two years between replacements), and even the baffling claim that my car's winter mat was obstructing the clutch. This lack of consistency and the absence of a long-term solution had eroded my trust in my car and in Kia as a dealership and car manufacturer. It felt as though there was no genuine commitment to fixing this persistent issue. Fast forward to September 2023, after relocating to Durham, I found myself facing the same frustrating non-starting problem once again. At my wits' end, I contacted Kia's head office to share my long-standing dilemma. The initial customer service representative was compassionate, expressing a genuine concern and agreement that a resolution was warranted. However, when I was transferred to a second-tier customer service representative, things took a disappointing turn. This individual appeared inconvenienced by my call and shockingly asked, "What do you want us to do about it?" It seemed absurd to expect a company to stand by its product and rectify a recurring issue. This unhelpful representative directed me to Durham Kia, a move I approached with hesitation, given my prior experiences and the lack of interest in identifying and resolving the root cause of the problem. My reservations quickly evaporated when I had the privilege of speaking with Matt at Durham Kia. I shared my entire bewildering story with him, half-joking that I was ready to return the car since an unreliable vehicle serves no purpose. Matt, unlike anyone I'd encountered before, truly listened to my ordeal. He lightened the mood with just the right amount of humor and shared a genuine desire to uncover the real problem. In our conversation, Matt candidly acknowledged that requiring a new starter three times in the short life of a nearly five-year-old car was highly unusual. A day later, Matt called with an update. The technician had recorded the unusual sounds the car made during its failed start attempts and subsequently undertook a comprehensive investigation. They removed the starter and ran thorough tests, ultimately identifying the root issue. When Matt conveyed this revelation, I couldn't help but promise the "biggest, bestest review," and I sincerely hope this fulfills that promise. Matt and the unnamed technician(s) at Durham Kia accomplished something remarkable. They achieved in a single visit what had eluded countless previous trips to various Kia dealerships over the course of five long years. Matt and Durham Kia have won my trust and faith, and I firmly believe that this level of service and dedication should be the rule rather than the exception. Oswane Bailey, you've got a star in Matt Teves, and I implore you to spread the word about this exceptional service far and wide. Durham Kia has demonstrated the commitment, competence, and dedication that every customer deserves. Thank you, Durham Kia, for giving me my trust and peace of mind back. More

I had a great experience at Durham Kia , very informative and helpful. The sales person Bradley was really great . He was very nice , pleasant and welcoming . and helpful. The sales person Bradley was really great . He was very nice , pleasant and welcoming . More

Knowledgeable and friendly staff. Answered all my questions and worked with us about any concerns. Would definitely recommend this dealership for your next KIA Answered all my questions and worked with us about any concerns. Would definitely recommend this dealership for your next KIA More

Staff went above and beyond to help me purchase a new vehicle. Naz was very professional, friendly and knowledgeable. I would recommend this dealership to anyone looking for a vehicle vehicle. Naz was very professional, friendly and knowledgeable. I would recommend this dealership to anyone looking for a vehicle More

Honest and helpful staff. Felt welcomed with excellent customer service delivery. Recommend this dealership to everyone. Felt welcomed with excellent customer service delivery. Recommend this dealership to everyone. More

Stress free experience. Salesperson Naz Dawood explained all our questions. Met with service staff . Our first KIA is the Sportage x-line Limited Salesperson Naz Dawood explained all our questions. Met with service staff . Our first KIA is the Sportage x-line Limited More

Aleem is an awesome assist to KIA Durham. Since the first day we were looking around for a family vehicle he made us very knowledgeable with the vehicle we were interested to purchase. He was Since the first day we were looking around for a family vehicle he made us very knowledgeable with the vehicle we were interested to purchase. He was prompt in communication and very transparent in the process and the waited time we had for what we really wanted. We for sure have gained more future customers for KIA as the transaction from beginning to end was with little to no errors. Thank you Aleem for your service More

I have been dealing with Durham Kia for many years, in fact, this is my 4th Kia :) Naz was the salesperson I bought my car from but the many times I was in I dealt with a handful of people who were all v fact, this is my 4th Kia :) Naz was the salesperson I bought my car from but the many times I was in I dealt with a handful of people who were all very kind, in good spirits, supportive, and very patient as it was a several-month wait until my car arrived on site. I will definitely be back for another Kia, and I always recommend Kia to others as It is simple, cost/economically friendly, sleek in appearance, and reliable to drive. Thank you all for everything :) More

Jesse was extremely helpful and made me feel secure when I was getting my first car. He explained everything in plain terms that I was able to understand! Everyone in the dealership was very friendly and to I was getting my first car. He explained everything in plain terms that I was able to understand! Everyone in the dealership was very friendly and told me if I had any problems they would help me as soon as possible. Thank you, Jesse! More