Dueck on Marine

Incompetent staff that do not listen and have low product kn I booked my 2012 GMC Sierra in for a 9:30 appointment on Saturday June 9th, for a transmission fluid and filter change and transfer case fluid change. I booked my 2012 GMC Sierra in for a 9:30 appointment on Saturday June 9th, for a transmission fluid and filter change and transfer case fluid change. When I got to the dealership, the service advisor asked me why I wanted my engine oil changed, as he saw that the oil life still had 50% remaining. I told him I wasn't here for the engine oil, but for the transmission fluid/filter and transfer case..He then tried to tell me that my transmission isn't serviceable and that it was a "sealed unit". He said they only flush those. He said my transmission doesn't even have a dipstick. He couldn't have been more wrong. It's a 4 spd auto that has a filter and a pan to drop to service it. When I mentioned the transfer case, he said that wasn't even on the work order. After everything I wanted done was clarified, he then told me I'd have to come back when the "transmission guy" is there...which of course wasn't that day, or any Saturday. I would say that it was a complete waste of my time, but it wasn't. The experience provided me with some valuable insight into dealerships and this one in particular. Don't be fooled into thinking that these people are the experts they claim to be. They're no different than any other shop. It pays to do a little research yourself. You'd be surprised at how much utter nonsense you hear from some of these people. I won't be returning to Dueck. They ruined my schedule today and now I have to fund another place that can do the work on a Saturday. Thanks for nothing. More

Helped me purchase exactly what I was looking for! Great professional service by Mike Hothi and his assistant Marcus. They helped me purchase exactly what I was looking for and helped me through the fi Great professional service by Mike Hothi and his assistant Marcus. They helped me purchase exactly what I was looking for and helped me through the financing process and get to know my truck and the features included. More

Very recommend!!! Since I got my first Camaro in 2017 all Chevy Dueck’s staff have been very pleasant and helpful to me. I highly recommended the both sales and service Since I got my first Camaro in 2017 all Chevy Dueck’s staff have been very pleasant and helpful to me. I highly recommended the both sales and service staff and I am very happy about everything. I already upgraded my Camaro to a new 2018 model and the car is fabulous great price and 2 years of free services. My sincerely thanks to all staff Dueck on Marine. More

Jonathon Overton - excellent salesman! Jonathon Overton is by far the best sales person I have ever had and would give him the highest recommendation possible. I know that without a doubt t Jonathon Overton is by far the best sales person I have ever had and would give him the highest recommendation possible. I know that without a doubt that he always treats customers with integrity, honesty and goes well above and beyond to ensure customer satisfaction .I believe he should win a top award as he irepresents the highest caliber of an excellent representative of Dueck motors . More

Bad experience with sales person and manager Here is my story, I was there couple of days ago, they are not interested in negotiations, I try to trade my car for a better one, they gave me less t Here is my story, I was there couple of days ago, they are not interested in negotiations, I try to trade my car for a better one, they gave me less than market price for my car and also when I started negotiating new car, the sales person asked me to leave, manager doesn’t want to negotiate That’s the bad way of doing business, never go there again and I recommend friends and family not to go there. More

JUST PLAIN HONEST SALESMANSHIP Well here's my story.....I have been to about 6 other car Dealerships, but I have to share.( DUECK GM on Marine Drive)..... very fair and honest .... Well here's my story.....I have been to about 6 other car Dealerships, but I have to share.( DUECK GM on Marine Drive)..... very fair and honest .....especially one particular salesman by the name of Matthew W. ......he was very helpful, knowledgeable , did not pressure me or try to sell me something I had no interest in and when it came time to deal on a specific car Matthew did his best to work for me. I drove one hour and fifteen minutes to get there and it was worth it.....most of the other Dealerships just wanted to give me the least amount of money for my trade-in(you heard that line before,well we can buy your car at the auction for less) and they wanted too much money for their vehicle on top of that!! Thumbs up Matthew you are one of the best and I want people to know.Pasquale More

Fast an reliable I have a excellent experience with this dealer, especially with sales representatives as well supervisor of sales as well thank you for all your suppo I have a excellent experience with this dealer, especially with sales representatives as well supervisor of sales as well thank you for all your support in dealing with what I need the most. It been an amazing time to time when I am at the showrrom.thank you guys. More

Good experience by Buick Very good service and helpful from Alex Toombs and Bonnie! I am Very excited to drive my new 2018 Buick Encore. Everyone we met was very professional Very good service and helpful from Alex Toombs and Bonnie! I am Very excited to drive my new 2018 Buick Encore. Everyone we met was very professional and friendly. Great car buying experience and I would highly recommend anyone looking for a new card to visit Dueck on Marine. More

Do not deal with Hayes the sales guy and moe the manager Hayes is a very rude individual. Not professional at all. Highly not recommend dealing with this dealer ship. I had a truck I was trying to sell to th Hayes is a very rude individual. Not professional at all. Highly not recommend dealing with this dealer ship. I had a truck I was trying to sell to them and they did nothing but waste time. Had my truck in there shop for over 7 days to get inspected. At the end of day they made up stories and lies to why it hasn't been looked at. Also was told by moe it was looked at but yet they can't say what was wrong with the truck and drop it off 10 days later. Do not waste your time with these people they shouldn't be in this industry but maybe flip burgers at McDonald's. I'm not the one to write bad reviews but this place tops it off. Do not deal with these guys im warning you nothing but waste of time and runaround by them. More

Bought a new truck Bought a truck from Alex Toombs, great guy! Had an all around great experience. couldn't be happier with everything from getting our first meeting rig Bought a truck from Alex Toombs, great guy! Had an all around great experience. couldn't be happier with everything from getting our first meeting right through to the purchase. More