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Doyle Chrysler Dodge Jeep Ram
Sudbury, ON
102 Reviews
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Showing 102 reviews
October 10, 2021
I was VERY disappointed with the recent service I received at the body shop of Doyle Chrysler Dodge Jeep Ram. I felt like I was being blown off by the staff. What was even more upsetting was that I f received at the body shop of Doyle Chrysler Dodge Jeep Ram. I felt like I was being blown off by the staff. What was even more upsetting was that I felt like I was being talked down to by the staff. I was told more reasons why they wouldn’t be able to find the leak rather than what they were going to do to solve the issue. The reason I brought my truck in was for a water leak. Water was entering the cab and draining through the A pillar on the driver side grab handle. Not the only Ram truck to have this issue. I also had to have a piece of trim replaced. Unfortunately the wrong piece of trim was replaced. This was after I had been to the dealership twice with the vehicle to show them the piece of trim that required replacing. Left with the leak still occurring and the the trim piece not replaced. I asked for, but never received a work order description for the wrong piece of trim being replaced, what was done to check for the leak or if the service bulletins were followed to determine where the the leak may be coming from. Hope the next appointment is better. Not sure when that will be. Being left in limbo by the body shop at this point. More
by David
Employees Worked With
Stephane Brunet
July 28, 2021
Brought my 2019 rebel in for noise in the front end warranty repairs. Being a licensed mechanic I knew it was the sway bar links I had already inspected it They couldn’t find an issue with my truck. warranty repairs. Being a licensed mechanic I knew it was the sway bar links I had already inspected it They couldn’t find an issue with my truck. It was very loud and noticeable even by my girlfriend driving. Not sure how much effort was put it to even try and find the issue, since I know dealers don’t get paid as well to perform warranty repairs … very sad….. It’s really sad that I had to show them exactly what was wrong with my vehicle in the parking lot I might add. Service managers response “ ya your links are loose”. Ok? So why did it have to come here twice. Just for the service advisor to argue with me that it’s fine and “he’s had 3 different mechanics look at it”. Which is a bs line btw…… I felt like I was either lied and or their service dept does not have the knowledge required to perform safe repairs on my vehicle. I fix most things myself but when a part is under warranty and I bring it in I should not have to train your staff so the job is done properly. In total I lost 3 days of use on my truck Completely disappointed More
by Mike Zubalich
Employees Worked With
Rob Jussila, Bryan Heikkila, Joe Spagnolo
June 21, 2021
Courteous, thorough, .The service personal are very knowledgeable and provide good explanation of any concerns that I put forward. They have addressed all my concerns and inquiries in a very expeditiou knowledgeable and provide good explanation of any concerns that I put forward. They have addressed all my concerns and inquiries in a very expeditious manner. A well pleased customer. Thank you. More
by Veikkoajarvi
Employees Worked With
Rob Jussila
June 08, 2021
Not happy, charged over 600 for a rim, then they did some warranty work and charged me for an alignment, that should have been covered, they did suspension warranty work, alignments should be covered, and yo warranty work and charged me for an alignment, that should have been covered, they did suspension warranty work, alignments should be covered, and you should also tell people the price of parts before putting them on, really not happy More
by Duker
Employees Worked With
Rob Jussila
June 05, 2021
Awesome experience. Justin & Doug were amazing! They did a great job looking after everything, from the time we walked in, to the time we were handed the keys. Literally the easiest experience buying a vehi a great job looking after everything, from the time we walked in, to the time we were handed the keys. Literally the easiest experience buying a vehicle. Thanks! More
by Laurie & Steve Specht
Employees Worked With
Justin Carpenter, Doug Dewar
June 04, 2021
Sales staff was friendly and easy to deal with. Helped us get the best deal we could. Would recommend friends and family looking for a vehicle to come here. Will come back for anything else we need in the fu get the best deal we could. Would recommend friends and family looking for a vehicle to come here. Will come back for anything else we need in the future, sales or service. More
by dastins
Employees Worked With
Dean Abbosh, Darren Vagnini
March 15, 2021
Been a customer for over 20 years because of the after sale service that they provide. They told me exactly what needed to be fixed, the estimated cost of each and in order of priority. great service. sale service that they provide. They told me exactly what needed to be fixed, the estimated cost of each and in order of priority. great service. More
by Osman
Employees Worked With
Rob Jussila
March 10, 2021
Wonderful experience in the service department from start to finish. My vehicle received the highest quality repairs for a great price. Love this place and the people in it to finish. My vehicle received the highest quality repairs for a great price. Love this place and the people in it More
by David edgett
Employees Worked With
Rob Jussila, Bryan Heikkila, Craig Dafoe, Kathleen Morton, Joe Spagnolo
March 10, 2021
Great experience. Brian and the service team took great care of me. Got all the work done I needed and it was cheaper than quoted!!! Cant ask for better than that. care of me. Got all the work done I needed and it was cheaper than quoted!!! Cant ask for better than that. More
by Tom Killingbeck
Employees Worked With
Neil O'Hara, Bryan Heikkila, Kristin Martel
March 10, 2021
Service booking and process has improved 100% since new Manager took over. On line booking and attention from service advisors was excellent. Prior to changes being made Doyle had the worst Service Departm Manager took over. On line booking and attention from service advisors was excellent. Prior to changes being made Doyle had the worst Service Department I had ever dealt with. These changes are amazing. Great work Doyle. More
by Al
Employees Worked With
Craig Dafoe, Kathleen Morton
