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Doyle Chrysler Dodge Jeep Ram
Sudbury, ON
100 Reviews
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Helpful December 23, 2021
I have extended warranty on my 2011 jeep compass it was added by Chrysler because the subframe was built with cheap material. Both front and rear frames. 2020 December I had front replaced because all my added by Chrysler because the subframe was built with cheap material. Both front and rear frames. 2020 December I had front replaced because all my bolts were breaking. My cost 2021 December I noticed that the rear rotted completely, mike doyle took on the warranty. They kept the jeep there for a week and a half then said l, this and that needed to be replaced I said go ahead and do the extra work 200 dollars in parts then 500 dollars in labour. first, 3/4 of the labour should have been covered with the warranty because the job was being done there was no real extra cost involved. They said Chrysler will not cover heating of boots. Therefore that is on the customer to pay. Second, they should have given me a rental My final words They rip customers off More
by restiaux
Employees Worked With
Stephane Brunet
December 15, 2021
Anyone purchasing a new vehicle here DO NOT BUY THE EXTENDED WARRANTY, bought a new Rebel in 2019 and less than a year my driver seat had stitching let go and they wouldn’t warranty it!!! Even with sea EXTENDED WARRANTY, bought a new Rebel in 2019 and less than a year my driver seat had stitching let go and they wouldn’t warranty it!!! Even with seats and upholstery under extended warranty 😡😡..Parking sensors keep popping up on dash as temporarily unavailable but of course nothing can be done to fix that issue!!! According to Justin Carpenter this WARRANTY is the best LOL.. It’s a SCAM!!! Oh and they like to do alignments for nothing More
by brad cayen
Employees Worked With
Justin Carpenter, Rob Jussila
December 06, 2021
Excellent customer service. Very helpful and knowledgeable. Took extra time to help answer questions. Very friendly. I would highly recommend this dealership!!! knowledgeable. Took extra time to help answer questions. Very friendly. I would highly recommend this dealership!!! More
by Stacey.heaphy
Employees Worked With
Blake Didone, Justin Carpenter, Doug Dewar
December 04, 2021
100 years in business, enough said! Top notch team to deal with. Always go above and beyond to serve you right. deal with. Always go above and beyond to serve you right. More
by Mance
Employees Worked With
Brian Doyle, Blake Didone, Dean Abbosh, Rob Jussila, Stephane Brunet, Bryan Heikkila, Joe Spagnolo, Brian Bortolotti, Darren Vagnini, Doug Dewar
November 30, 2021
I had a great experience dealing with the collision repair division at Mike Doyle’s .The staff were great and they did an excellent job on my 1975 Cadillac and a special thanks to Joe Spagnolo for tak repair division at Mike Doyle’s .The staff were great and they did an excellent job on my 1975 Cadillac and a special thanks to Joe Spagnolo for taking care of automobile and making the best espresso in the process! Thanks Tony Nero More
by tototnero
Employees Worked With
Craig Dafoe, Joe Spagnolo
October 17, 2021
Service department is not trustworthy. They seem not always to be able to assess an issue and then quote having to do more work than necessary to fix the problem, which we have verified through a second always to be able to assess an issue and then quote having to do more work than necessary to fix the problem, which we have verified through a second opinion from another mechanic. Trade values given are also low compared to other similar dealers. More
by Darby
Employees Worked With
Rob Jussila
October 10, 2021
I was VERY disappointed with the recent service I received at the body shop of Doyle Chrysler Dodge Jeep Ram. I felt like I was being blown off by the staff. What was even more upsetting was that I f received at the body shop of Doyle Chrysler Dodge Jeep Ram. I felt like I was being blown off by the staff. What was even more upsetting was that I felt like I was being talked down to by the staff. I was told more reasons why they wouldn’t be able to find the leak rather than what they were going to do to solve the issue. The reason I brought my truck in was for a water leak. Water was entering the cab and draining through the A pillar on the driver side grab handle. Not the only Ram truck to have this issue. I also had to have a piece of trim replaced. Unfortunately the wrong piece of trim was replaced. This was after I had been to the dealership twice with the vehicle to show them the piece of trim that required replacing. Left with the leak still occurring and the the trim piece not replaced. I asked for, but never received a work order description for the wrong piece of trim being replaced, what was done to check for the leak or if the service bulletins were followed to determine where the the leak may be coming from. Hope the next appointment is better. Not sure when that will be. Being left in limbo by the body shop at this point. More
by David
Employees Worked With
Stephane Brunet
July 28, 2021
Brought my 2019 rebel in for noise in the front end warranty repairs. Being a licensed mechanic I knew it was the sway bar links I had already inspected it They couldn’t find an issue with my truck. warranty repairs. Being a licensed mechanic I knew it was the sway bar links I had already inspected it They couldn’t find an issue with my truck. It was very loud and noticeable even by my girlfriend driving. Not sure how much effort was put it to even try and find the issue, since I know dealers don’t get paid as well to perform warranty repairs … very sad….. It’s really sad that I had to show them exactly what was wrong with my vehicle in the parking lot I might add. Service managers response “ ya your links are loose”. Ok? So why did it have to come here twice. Just for the service advisor to argue with me that it’s fine and “he’s had 3 different mechanics look at it”. Which is a bs line btw…… I felt like I was either lied and or their service dept does not have the knowledge required to perform safe repairs on my vehicle. I fix most things myself but when a part is under warranty and I bring it in I should not have to train your staff so the job is done properly. In total I lost 3 days of use on my truck Completely disappointed More
by Mike Zubalich
Employees Worked With
Rob Jussila, Bryan Heikkila, Joe Spagnolo
