I took my Toyota Prius V to Downtown Toyota for a regular oil change on April 26, 2017. After the oil change, The service ,Peat Mac said that the rear rotors need a machine job due to some rust. I thought it was serious. Boy, how misleading I was going through. After the service I was charge $530.46 for a service that was so unnecessary. I looked at the front rotors and they looked the same with same rust. After driving for a few days the rust was gone. I later wrote to the manager, Jenan Culic and upper management, Jessica Cox but they all refused to correct admit the problem. I complained to Better Business Bureau and it can only do nothing, I complained to Ministry of Consumer Service(an agency suppose to protect consumers from unlawful practices) and again they say they cannot do anything about it. I am vey sure that this Downtown Toyota at 677 Queen Street East, have done many unsuppected and unnecessary services/repairs and charge the customers a consideratble amount of money.
When I bought my car from this dealership, The salesman told me the GPS is using the software from NASA. What a lie that cause me a $1,000.00 for this option. It always give me a bad direction to where I want to go. It does not even know where my house is. I have to use a near by address to gps to my house. What a dishonest dealership!!!!!!!! The manager even dared to tell me to come to the same dealership in order to maintain the resale value of my car.
My best advice is "stay away from Downtown Toyota" . Go to the Toyota dealerships in uptown where they are more honest. It is advisable to go to another Toyota ship for a second opinion.