Downtown Chrysler Dodge Jeep RAM

Jeep Grand Cherokee I came to get some information about Jeep Grand Cherokee. Nikita was assigned to me as a sales rep. He was highly knowledgeable about the car. He expl I came to get some information about Jeep Grand Cherokee. Nikita was assigned to me as a sales rep. He was highly knowledgeable about the car. He explained how everything works, the differences amongst various packages/ complexions of this car. He was very professional, friendly and helpful. I literally had no more questions after I left the dealership. He made me fall in love with this car!! More

Got a great deal, they were easy to work with Nick was great to deal with. He was informative, educated and wasn't aggressive. I was able to find the perfect Jeep I was looking for and worked out Nick was great to deal with. He was informative, educated and wasn't aggressive. I was able to find the perfect Jeep I was looking for and worked out a fair deal for my old car. Highly recommended. More

Great customer service Great job from there sales department and manegment was top notch they helped me work things out so both sides were happy at the end of the day great Great job from there sales department and manegment was top notch they helped me work things out so both sides were happy at the end of the day great job !! More

Inconsistent Customer Service We took our van in for an oil change Monday morning. Our service advisor Shiraz Bhanji mentioned that it would take about an hour. When I asked for We took our van in for an oil change Monday morning. Our service advisor Shiraz Bhanji mentioned that it would take about an hour. When I asked for a shuttle driver around 9:30am, initially there was no problem. We waited approximately 10 minutes or so. When the shuttle driver saw me with my well behaved golden doodle he refused service. He told me to wait for another driver. We were travelling to Cherry Beach for a walk while the van was serviced. Our dog was clean and very well behaved. I could understand refusing service with a wet and dirty dog. That is only common sense. We are very respectful of others and expect to be treated the same. We ended up walking back to the dealership on a beautiful Monday morning which took approximately 40 minutes. When we picked up the van Shiraz apologized. This is not the first time that I experienced an attitude problem with the same driver. The previous time, I felt uncomfortable when I told him the destination East York/Beaches in off peak hours. The same driver acted as if he was doing me a favour mentioning that we do not usually drive this far. We chose this dealership for their exceptional service to maintain our van with the extra van protection we paid into at time of purchase. Unfortunately, the other nearby dealerships in East York lack in their customer service skills. As customers, we pay for service, not for employees who need an attitude adjustment. We ended up paying UBER to take us down to beach. The Uber driver provided excellent and timely service with a great attitude. All being said, we would recommend the service department. Shiraz is top notch! More

Very informative and they were attentive. I have been getting my van serviced here ever since my old dealership tried to overcharge me for unnecessary work and I found that they listen and und I have been getting my van serviced here ever since my old dealership tried to overcharge me for unnecessary work and I found that they listen and understand what I want. I enquired about getting a new car and although I didn't get one I never felt pressured to buy. They were very professional. More

Above and Beyond The staff, most importantly Mitch Weber, Nick Novikov and Milton in finance went above and beyond in helping me chose my second Jeep. From making sure The staff, most importantly Mitch Weber, Nick Novikov and Milton in finance went above and beyond in helping me chose my second Jeep. From making sure I received the right colour exterior to all the interior specifications as well as making sure to hold the car for us while we were out of the country and then delivering it us , made our experience seamless in our hectic work schedule. Also the service department has always taken good care of us. Thanks Again Terry Nicholas More

Exceptional service from Nick. I found Nick to be knowledgeable, focused on service and highly personable. Although I did not purchase this time, because of Nick I would recommend t I found Nick to be knowledgeable, focused on service and highly personable. Although I did not purchase this time, because of Nick I would recommend the dealership to my friends and return for my own needs when applicable. He is a terrific sales person who the company should be very proud to have on board. More

Nick is awesome I was there at the dealership few months ago where I met Nick, he is great and exceptional as he helped me out with the car search. I would definit I was there at the dealership few months ago where I met Nick, he is great and exceptional as he helped me out with the car search. I would definitely recommend Nick. More

Great work in providing best available deals Good care for the person. No pressure in buying the vehicle and very considerate for ones requirements. Very nice experience with the dealership and s Good care for the person. No pressure in buying the vehicle and very considerate for ones requirements. Very nice experience with the dealership and specially Boyang. More

Great Service Thank you for your A one service!!! Car came back in a better service than ever!!! The person who helped me was a great help! Thank you once again for Thank you for your A one service!!! Car came back in a better service than ever!!! The person who helped me was a great help! Thank you once again for your wonderful service! More