Downsview Chrysler Ltd

Saving Grace Sam Bruno is your dealership's saving grace. He is the only one of your staff, including management (email and conversations were completely ignored a Sam Bruno is your dealership's saving grace. He is the only one of your staff, including management (email and conversations were completely ignored and never addressed) who understand that customer service is key in any industry for repeat visits. After 2 visits having dealt with Michael Chetty whereby he was rude, insulting and when I let him know I would not come back he responded with "fine then go" and an a service call to switch from all seasons to winter tires that took 2.5 hours with a scheduled appointment I had the opportunity to speak with Sam. The first difference, he smiled! The second, he was polite. Most importantly he was not impressed about the service I had previously received. He made a point of ensuring me that it would not happen again. In dealing with him I received prompt, courteous service on several occasions. He is the only reason I continue to have my vehicle serviced at this dealership. More

All around amazing service and staff Downsview Chrysler and Domenic Bertucci are hands down the only dealership and salesman i will buy from anymore. I had been in the market for a new Downsview Chrysler and Domenic Bertucci are hands down the only dealership and salesman i will buy from anymore. I had been in the market for a new/used Dodge Ram 1500 for a few months and only having bad experiences. Then i was recommended to go see Domenic at Downsview and that was the best decision i could have made. Domenic and everyone at the dealership were friendly, helpful and very very reasonable. 10/10 and i plan on recommending them and going back to Downsview for my next truck. More

First Car Sammy and Andrew were extremely helpful when my husband and i purchased our car. It was our first car and so they were both very helpful and answered Sammy and Andrew were extremely helpful when my husband and i purchased our car. It was our first car and so they were both very helpful and answered all of our questions thoroughly. They were also very accommodating despite my hectic work schedule. More

Best value Friendly, knowledgeable, and helpful staff at this dealership. Offered the best price around for the same vehicle. Vehicle was ready quickly and Pete Friendly, knowledgeable, and helpful staff at this dealership. Offered the best price around for the same vehicle. Vehicle was ready quickly and Peter answered all our questions to our satisfaction. More

Excellent warranty repair Michael David was so quick in getting my seat fixed, with very little effort or inconvenience on my part, even though it was near the end of my warran Michael David was so quick in getting my seat fixed, with very little effort or inconvenience on my part, even though it was near the end of my warranty. Thank you very much!! It as worth the drive to Downsview! More

Great experience! I spent a great deal of time looking for a specific part for my 2010 Charger. Thinking I found it at my local dealership for $300 they told me I could I spent a great deal of time looking for a specific part for my 2010 Charger. Thinking I found it at my local dealership for $300 they told me I could pick it up in 5 days. A friend of mine recommended Downsview Chrysler where he has had postivie experiences. The staff there mentioned a bulletin for my specific issue and had the part in stock for less than $20! Thank you to the courteous and knowledgeable staff for saving me time and money. More

Great supporting team cast that makes you feel at home. Jacob Kepecs was instrumental in helping me with a difficult and complicated situation when purchasing my 2015 Jeep Grand Cherokee diesel. He made the Jacob Kepecs was instrumental in helping me with a difficult and complicated situation when purchasing my 2015 Jeep Grand Cherokee diesel. He made the experience infinitely easier. Sandro Calzini, Michael David and Diana Herea always take great care with my Jeep and myself every time I come in for service. Always friendly, with smiles and creating a fun and jovial experience when I'm there. All of their service and positive energy make it a great place to be. More

Great Experience This dealership has great organization and the staff are very knowledgeable and helpful. I called about a week ago and spoke to Sam regarding some no This dealership has great organization and the staff are very knowledgeable and helpful. I called about a week ago and spoke to Sam regarding some noise in the car. My hesitation was that being Saturday I would have to wait and spend most of my day there. Bring it in - he says and we can take a look. When I took the car in the staff was very friendly and courteous. I was very impressed with Sam's knowledge and patience with me. . After a short test drive he not only told me what the car needed but ensured that I understood and was in agreement. What I really value in this place is the customer service and the fact that there is no hidden anything with respect to the service provided or the pricing. I really appreciated the fact that Sam not only explained to me what was needed to be fixed but what I should be looking for as well. More

Horrible I purchased several vehicles before, but never been insulted by a sales manager. Vocabulary such as " don't stand at my door" or action such as "reapi I purchased several vehicles before, but never been insulted by a sales manager. Vocabulary such as " don't stand at my door" or action such as "reaping the invoice" and telling the customer "what's the problem now?" are disgusting, and shouldn't be in the vocabulary of any sales manager. Even if the business is family oriented, I'm suggesting that the president should review Jacob's qualifications as sales manager. This all happened after i brought a relative to this location, and he purchased a $60,000 + vehicle. And they have guts to get different sales personnel to call me once or twice a week to offer me a "DEAL" Shove up your......... you know what. Disgusting. Only when i think about my experience, my blood pressure skyrockets. I'm sharing my experience with all friends and acquaintances. More

Excellence In Customer Sevice We were in the market for a new vehicle and after shopping around and a few phone calls we ended up at the Downsview Chrysler dealership in Toronto. O We were in the market for a new vehicle and after shopping around and a few phone calls we ended up at the Downsview Chrysler dealership in Toronto. One of the best decisions we ever made. We arrived early on a Saturday morning travelling from Oshawa to be told that they weren't open until 9am but luck would have it a salesman by the name of Domenic was there early so we had the pleasure of dealing with him, and a pleasure it was. He was genuine and sincere and took the time to answer all of my husband's questions. He wasn't pushy with us and spent 4 hours working out a deal with us to get us exactly what we wanted. He possesses excellent customer service skills and is a very likeable guy unlike other salesmen we have dealt with in the past. I would recommend this dealership to anyone looking to purchase a vehicle, more importantly I would recommend Domenic Bertucci. More