Downsview Chrysler Ltd

Not a good experience I will not be purchasing a vehicle from this dealership again. I will not recommend this dealership to any family or friends. Purchased a brand new I will not be purchasing a vehicle from this dealership again. I will not recommend this dealership to any family or friends. Purchased a brand new 2016 dodge challenger scat pack. Specifically ordered the car brand new from the Chrysler factory to avoid dealing with any issues. The salesman initially got me to come in to the dealership by quoting me over the phone for a lower rt model, even though I specifically asked him to quote a "scat pack shaker". After discussing the right model, I decided to proceed with them anyway because the pricing was the same as I was getting from another dealership I was talking to, only Downsview guaranteed a faster delivery. The other dealer offered to discuss pricing, however I decided to stick with Downsview because at the time I felt like they had taken the initiative to work with me. Salesman did not know much about the car. I seemed to know more than him. He showed obvious signs of being annoyed anytime I would confirm the specifics of the vehicle just to make sure, because he clearly did not know. Little things, such as my employee discount due to my work affiliation, were being overlooked. Even though I brought up the subject multiple times. I initially felt good about dealing with them, however after further interactions I did not want to continue with them. I asked nicely for my deposit back minus any damages in order to purchase the vehicle elsewhere, but the manager refused. He assured me that I would get the car just the way I wanted. When I went to pick the car up, I noticed the front lip spoiler had scuff marks on the left and right corners. I am positive the salesman also noticed. I figured at the time that I could wipe off the damaged plastic myself, was tired of dealing with Downsview Chrysler. The damage did not seem like a big deal. However, when I got home and tried to wipe off the white marks, I then noticed and felt more severe damage underneath. I emailed the salesman right away. He initially gave no push back. He offered to have their bodyshop fix the damage. I contacted the bodyshop, and the man in charge advised that the part needed to be replaced, which would require manager approval. Part only costs $100. I contacted the manager, and he accused me of causing the damage myself. Not true. I emailed the salesman again, and he then also accused me of causing the damage myself. That was extremely infuriating. I called him. After raising voices at each other for about 10 mins or so, he then said he believed me, however the decision was not up to him. After multiple back and forth interactions, the manager offered to cover the cost of the part, but I would need to cover the cost of labour. Cost of labour was $100, which basically means I am paying for the part myself. I ordered the car brand new from the factory to avoid dealing with any issues. I was unaware that a BRAND NEW car would need to be fully inspected for damages before driving off the lot. I payed the $100 to have the part replaced, simply because I want the vehicle to be in brand new condition. Very, very unfair. The guy that sells the extended warranty was very nice. The front desk reception lady was very nice. A couple of the service and body shop guys that I spoke with were very nice as well. Dealing with the salesman ( who seems to have had issues with other clients based on earlier reviews. Refer to Ben Goldberg's review) and the manager was extremely frustrating. The manager did seem sincere at times, though I felt like I was being tricked in to covering the costs of damage that they did, out of my pocket. Very bad client experience. More

Excellent Service And Great Staff! It was our first time purchasing a used car. Ryan the sales person helped us with everything from the first day we arrived till the day we left with It was our first time purchasing a used car. Ryan the sales person helped us with everything from the first day we arrived till the day we left with our new car! The staff was great including the manager of the shop. I highly recommend this dealership to everyone. They took good care of us and our needs with the car. A huge thank you to the staff and Ryan at Downsview Chrysler!! More

Best services and people Bought two cars from here a 2013 dodge journy and a 2016 RAM 1500, would recommend speaking to Gulnara and Eli, they helped me to not only buy a car b Bought two cars from here a 2013 dodge journy and a 2016 RAM 1500, would recommend speaking to Gulnara and Eli, they helped me to not only buy a car but also told me the smart choices before buying a car, would tottaly recommend you to go and visit to get you car there and also check out their showroom, amazing place! More

Excellent Customer Service!!! Excellent experience, Domenic is an absolutely stand up Sales Person. We went in looking for a car for my Mom, told him exactly what she was looking Excellent experience, Domenic is an absolutely stand up Sales Person. We went in looking for a car for my Mom, told him exactly what she was looking for & Domenic came through. NO HASSLE, NO GIMMICKS. It was an absolute pleasure dealing with Domenic, Richard & Robin. I will be back in the next few months to purchase a car for myself. Thank you for the GREAT Service. More

Excellent Experience !!! Great customer service, I had an issue with my jeep wrangler and I brought it in to get serviced. Diana Herea provided top notch customer service and Great customer service, I had an issue with my jeep wrangler and I brought it in to get serviced. Diana Herea provided top notch customer service and was in contact with me throughout my repair. I was very impressed with her level of customer service. More

Hassle-free, excellent customer service! Excellent experience purchasing today my second Fiat. Sayed understood exactly what I needed and offered the best availble deal in a courteous and pr Excellent experience purchasing today my second Fiat. Sayed understood exactly what I needed and offered the best availble deal in a courteous and professional manner. The Sales and Service staff at Downsview Chrysler are easy to deal with because they listen to the customer and take great care of them. More

My best experience in a car dealership. I confess that initially I felt some uneasiness about returning to Downsview Chrysler, where I had bought several cars since 1985. Not all past experi I confess that initially I felt some uneasiness about returning to Downsview Chrysler, where I had bought several cars since 1985. Not all past experiences with salespeople or service advisors were positive. This time I was pleasantly surprised. As I entered the expo room, I recognized Masoud. By luck, Gulnara was talking with him, and she was put in charge of making me return to Downsview Chrysler (or not!). To make my review short, I just have to say that for the first time I've bought a car, I can definitely recommend a salesperson. Gulnara never pushed me, only answered questions in a courteous and friendly way. She never exhibited that greasy, insincere, artificial attitude that most of us hate. I felt completely at home during the whole negotiation. Result: In a few hours I was signing the contract for a new Caravan. I can also recommend Masoud for his professional conduct during the financial transaction. I can say without any doubt that this has been my most pleasant experience in a car dealership. More

Totally Awesome!!!!! Looking for a car ? Domenic Bertucci is a must go see gentleman ....honest, straight up good human being .... Told Domenic what I was looking for an Looking for a car ? Domenic Bertucci is a must go see gentleman ....honest, straight up good human being .... Told Domenic what I was looking for and what is best suited for my needs ....The brand new Jeep Wrangler unlimited that Domenic helped me pick out is unreal... If it was not for Domenic Bertucci I would of not got what i wanted Thank You *****Domenic Bertucci ***** Yours Truly... Joey More

Got my dream car as easy as 123 The staff were so good and polite,especially Rex Lu. Very approachable and helpful.Robin Mathura was really there to help me for the finance.In just a The staff were so good and polite,especially Rex Lu. Very approachable and helpful.Robin Mathura was really there to help me for the finance.In just a week i was able to drive my new jeep.I am very happy with the services that i've got and would definitely recommend Downsview Chrysler to all my friends who's planning to get a car. More

Excelant fast answers. knwolagable, courteous, helpfull I never understood the pricing logic used in general by all dealers, nevertheless i walked out of the dealership happy with my purchase, even though n I never understood the pricing logic used in general by all dealers, nevertheless i walked out of the dealership happy with my purchase, even though not satisfied that I received the best deal. I would recommend this dealership and Dominic to my family and friends any time. More