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Downsview Chrysler Ltd

Toronto, ON

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1,092 Reviews

199 Rimrock Rd

Toronto, ON

M3J 3C6

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1,092 Reviews of Downsview Chrysler Ltd

March 11, 2017

EXCELLENT CUSTOMER SERVICE - WOULD DEFINITELY RECOMMEND! My name is Melanie and I live in Mississauga. I made the trip to the dealership at the recommendation of a friend of mine and I have absolutely no reg More

by MellyMel1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandro Calzini
March 10, 2017

Tire replacement Hi. My name is Elchin. I would like to share my experience in DownsviewChrysler Service Center. In March 09, 2017 the tire of my car was damaged and More

by elchin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chetty, Diana Herea
March 09, 2017

I HAD A GREAT EXPERIENCE WITH DOWNS VIEW CHRYSLER HI MY NAME IS MARK , I LIVE IN TORONTO, MY CAR WAS GETTING OLD AND I NEEDED A NEW CAR .I FOUND THIS DEALER ON LINE ! MY EXPERIE More

by Mark1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
El Sayed Gad, Robin Mathura
March 08, 2017

A fast and happy buy... The dealer found so many interesting deals that I could pass by... I Bought a Dodge there even if I leave in Montreal... Made all the papers via mail More

by Jean Geoffrion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
El Sayed Gad
March 04, 2017

Great service for a great truck My wife and I were very happy with the serBice we recieved from Rex and the Chysler team. Rex made us feel that our needs were important and made More

by Flin007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rex Lu
March 03, 2017

Awesome I purchased a 2017 Jeep Wrangler recently and Domenic was very efficient in helping me through the entire process. Its not often I meet a salesman wi More

by Brenda J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Domenic Bertucci
March 03, 2017

Exceptional Service Brought my car in to the autobody shop for repairs. Both A.J and Domenic Bertucci were of great assistance. Domenic was able to arrange the service wi More

by gabby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A.J, Domenic Bertucci
March 01, 2017

Poor Service "With Attitude" Nothing on warrantee every gets fixed without many many horrible trips to the dealer. They use your car to drive around and pick up lunch for staff ec More

by Never again
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Comsa
Mar 01, 2017 -

Downsview Chrysler Ltd responded

Hello, We're very sorry to hear that you had bad experience in our Service Department. We would like to look into your visit with us here and see what we can do to help - can you please let me know how I can find your Service File? Which vehicle is this regarding? When was your last visit with us here?

Mar 01, 2017 -

Downsview Chrysler Ltd responded

I am offering you an apology now - but it's hard to say what we're apologizing for without knowing the circumstances of your visit or who you are. After buying cars for fifteen years, and doing business for fifteen years, surely you can understand that mistakes and miscommunications can happen. Please give us to chance to rectify this. You mention one of the owner's sons - we're you dealing with Benjamin or Jacob?

Mar 01, 2017 -

Downsview Chrysler Ltd responded

I just spoke with Benjamin and he hasn't been over to help anyone in the Service department with an issue like yours recently. Would you please let me know your name so I can look into your account? We don't like hearing about unhappy customers and I hope you will give us the opportunity to help.

Mar 01, 2017 -

Downsview Chrysler Ltd responded

I can't speak about what happened a year ago. Let us get involved again and I'm sure you wont be disappointment. Can you tell me, what is the issue with your vehicle?

Mar 01, 2017 -

Never again responded

Trust me, I have tried everything and have never even been offered an apology let alone some gas for all the driving they do in my car. I have been buying new cars for the past 15 years from Chrysler and its time for a change. Sick of it and fed up.

Mar 01, 2017 -

Never again responded

Benjamin. I don't give up easy and its not once its many times. I get it that nothings perfect and sometimes mistakes happen.

Mar 01, 2017 -

Never again responded

I was told by your own people about this site as I didn't even know about it. My review is the only reason why you care now. You don't want others to read it nor do you want the low rating. What a shame that it takes this for your company to care. I am only one customer but I will never refer anyone there again. I'm sure the company will survive just fine without me

Mar 02, 2017 -

Never again responded

It was over a year ago when I spoke to him. Its taken longer to fix the issue but not all issues are fixed. Thanks anyway

March 01, 2017

Would buy again from these guys! We purchased a 2017 Ram truck. Domenic was instrumental in guiding us through the whole purchase experience. We really appreciated his honesty, friend More

by AnaFroggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Domenic Bertucci
March 01, 2017

1st car experience I purchased a new 2017 patriot two weeks ago with the help of Patrick Senior who went over and beyond to get me the best car for my needs. He was atte More

by ArielD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Guppy, Patrick Senior
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