Dow Honda

STAY away!! Horrible location for service! November 7th 2018 What a horrible experience!! I had booked a B-service appointment at Dow Honda on 1 Colonnade Road for my Honda two weeks ago today. So for this app What a horrible experience!! I had booked a B-service appointment at Dow Honda on 1 Colonnade Road for my Honda two weeks ago today. So for this appointment, November 7th, 2018, I had to rearranged by morning schedule and day to get my car into the shop and on time for the appointment at 8:30am only to find out at the end of the work day when I picked up my car in afternoon that they had completely forgotten to even look at my car. Even more upsetting was that the service manager simply handed me the keys explaining they forgot to look at my car and there was nothing he could do. How could you forget about servicing a car with an appointment?!! Stay away from this location for you are looking for car service and customer service! More

Great no games no hassle sale - by Behzad After doing a lot of research and engaging 4 dealers, i settled on Dow Honda due to dealing with Behzad. You guys are lucky to have him. You were not After doing a lot of research and engaging 4 dealers, i settled on Dow Honda due to dealing with Behzad. You guys are lucky to have him. You were not the cheapest but i felt comfortable paying a few hundred more. I could have worked this harder and saved a little more but it's not worth my time and in any negotiation you need two winners. Thanks Dow Honda, we love our new CRV. Well done. More

Dow Honda Recommendation I had a wonderful experience buying a new CRV at Dow Honda from Nasir. He was very knowledgeable and helpful and made the whole process enjoyable. I had a wonderful experience buying a new CRV at Dow Honda from Nasir. He was very knowledgeable and helpful and made the whole process enjoyable. Great after purchase service, service does not stop when you drive off the lot. More

High staff turnover and poor service all around I have been a customer at Dow Honda since 2010 and followed them to their new location. Beautiful dealership, but not as convenient for me, but I stay I have been a customer at Dow Honda since 2010 and followed them to their new location. Beautiful dealership, but not as convenient for me, but I stayed for the excellent service... until now... The service staff I used to deal with have all left (Service Manager, Warranty Administrator, Shuttle Bus Driver and all Service Advisors!). I used to look forward to my "$200 oil changes" and kept up with the Maintenance Minder schedule. The past few service visits have gone from bad to worse. Balancing done with tire changeovers made the car shake like crazy, and I was told it was due to a bent rim. Goldwing Auto was able to balance the same wheel without a problem. Lifetime Brake Warranty apparently not honoured at this location (unless you pay extra for it -really!?). Work proposed during quiet times in the shop does not really need to be done (e.g. control arm bushings possibly causing clunking noise when rolling over potholes... yeah, right). And $200 to replace a block heater cord? Gimme a break! Advisors are powerless to make any adjustments to invoices. Service Manager unavailable to discuss (even Honda Canada can't get a hold of him!). I will be taking both my Honda vehicles to another dealership for service from now on and will never buy a vehicle at Dow Honda. Too bad, as this is a big, beautiful dealership (lots of overhead, with bills to pay). Good luck Dow Honda, it's been a good run... More

Great service ! We walked in the Dealer during the really cold snap ! Shopping for a used vehicle , got great service from Kris Mukherjee and the Dow Family!! My wif We walked in the Dealer during the really cold snap ! Shopping for a used vehicle , got great service from Kris Mukherjee and the Dow Family!! My wife really love’s her Honda CRV!! Thanks! Kevin and Lucie More

Great experience! We just purchased a Honda Hatchback Sport, Ben was our sales guy! Great guy, no pressure, knowledgeable and approachable, no stress. James was grea We just purchased a Honda Hatchback Sport, Ben was our sales guy! Great guy, no pressure, knowledgeable and approachable, no stress. James was great as well!. Would recommend Dow again! More

Kris at Dow Honda gave excellent service Just wanted to give a big shout out to Dow Honda and Kris in sales for the great service I received! This was my second purchase with Dow and I always Just wanted to give a big shout out to Dow Honda and Kris in sales for the great service I received! This was my second purchase with Dow and I always go to them because of the fabulous quality and service offering. I would recommend the dealership to others. Not only do they always put the client first, but Dow also helps out the community by employing persons with developmental disabilities! More

Excellent service J’ai reçu un excellent service ce matin. Je suis venue pour un simple changement d’huile (consommation excessive d’huile ). https://www.consumerrep J’ai reçu un excellent service ce matin. Je suis venue pour un simple changement d’huile (consommation excessive d’huile ). https://www.consumerreports.org/cro/news/2015/05/honda-accord-cr-v-warranties-extended-for-excess-oil-consumption/index.htm i)Le changement d’huile un test de consommation d’huile reçu. ii)changement de mon cousin gonflable( un rappel à ma grande surprise ) iii) même une lumière de frein arrière non-prévenus . iv)Alignement des roues ( à ma demande) Le service était en français, professionnel et sympathique. Très surprise de ne recevoir une grande liste inquiétante pour m’encourager à faire une prochaine visite. Je suis tellement heureuse que le tout a été vérifié. Merci DownHonda!! More

More than 2 hours for an oil change!!! I bought a car from Dow Honda this year and they only seemed super nice and caring until they sold the car. After that they barely cared about my ques I bought a car from Dow Honda this year and they only seemed super nice and caring until they sold the car. After that they barely cared about my questions... Came to get my oil change done and they told me it will only take an hour so I came in between work. Made me wait more than 2 hours for the oil change. More

The Real Deal! This was truly the first time I felt comfortable and at ease at a dealership. Kris considered what were were looking for, was helpful, and simply aim This was truly the first time I felt comfortable and at ease at a dealership. Kris considered what were were looking for, was helpful, and simply aimed to meet our needs and interests. There was no haggling and no hassles. My nine year old son was with us and asked a solid question every thirty seconds :) . Kris answered every one! It was a pleasure doing business in a real and honest way. More