Donnelly Mitsubishi

A Rip Off. Don't go. +inconsistent service. I've had mixed feelings about using Donnelly Mitsubishi for several years now. The counter help has been inconsistent, sometimes good, sometimes bad. I've had mixed feelings about using Donnelly Mitsubishi for several years now. The counter help has been inconsistent, sometimes good, sometimes bad. On the bad side, 1. I booked an appointment for a part to be replaced, only to be told the part they needed was accidentally used in another repair on another vehicle, and I'd have to come back another day. 2. They are impossible to reach by phone. You pretty well have to use their web site for any servicing. 3. Not calling the customer to say vehicle is ready for pick-up, even after asking them to call me right away when the servicing is finished. The last straw that has now firmly convinced me not to go there anymore was an estimate for fixing my exhaust noise. I had ask if they could investigate a slightly louder than normal exhaust sound. The mechanic said the WHOLE exhaust system needed replacing at a quoted estimate of $4000. I went to Midas Muffler the next morning. He inspected (with me) the exhaust system. The Midas mechanic said the noise was from a broken clamp holding the muffler to the exhaust pipe, and the rest of the exhaust system was still sound. He welded in a new clamp. The car sounds brand new again. Total cost - $239 Donnelly's price to fix the noise - $4000 Midas' price - $239. I will never return. More

Great Buying Experience I recently bought my first brand new car! Chantal was my sells representative and she made the process very easy and hastle free! I can truely say I L I recently bought my first brand new car! Chantal was my sells representative and she made the process very easy and hastle free! I can truely say I LOVE my 2017 Lancer and thanks to Chantal it is mine ! More

A friendly buying experience This past weekend my son lost control of our 14 year old car that he uses to drive into the city for colleage. The accident caused significant damage This past weekend my son lost control of our 14 year old car that he uses to drive into the city for colleage. The accident caused significant damage to the front end of the car. Given its age, we decided to not repair it and instead look for a newer, but not new, replacement immediately. Needless to say, the pressure was on to buy a car quickly which was quite stressful. We first went to a used car lot and that was a disaster. When a business looks like an old beat up used car, well you can imagine how poor the cars are too. We had searched online of course and found a used Kia at Donnelly Mitsubishi in Kanata. This was on our way home so we stopped in. The Kia was gone, but Chantal quickly showed us two other cars that met our criteria. She knew all the details about the cars or quickly found the answer to our questions. She came along for a test drive that included stop and go traffic, highway driving, and some country roads. Chantal provided the history of the car and assured us that it would be ready for pickup in 2 business days. Her colleague, Ben (the Financial and Insurance Manager), discussed the financial options in an clear manner with no pressure. We quickly finalized the purchase and signed the vehicle purchase agreement. Two days later I arrived to pickup the car. It was ready to go, as were all the documents. Chantal and Ben were both busy so Georges, another colleague, went through everything and very soon I was leaving with my new used car. Chantal, Ben, and Georges were wonderful to buy from and I will highly recommend them to family and friends. More

excellent I want to thank the sales person, Ibrahim, for helping me find the car i wanted. He was very professional and friendly. I highly recommend you ask for I want to thank the sales person, Ibrahim, for helping me find the car i wanted. He was very professional and friendly. I highly recommend you ask for Ibrahim when you come here , you wont be disappointed! More

Superb Customer Service !!! Went in for service and was greeted by Ibrahim, the best salesman he was professional, very friendly and goes above and beyond. I would definitely rec Went in for service and was greeted by Ibrahim, the best salesman he was professional, very friendly and goes above and beyond. I would definitely recommend this dealership to all my family and friends !!! More

Fanatastic! Never have I met such an amazing and charismatic salesman like Ibrahem. The experience was superb and I would definitely recommend this dealership to Never have I met such an amazing and charismatic salesman like Ibrahem. The experience was superb and I would definitely recommend this dealership to all my friends! More

Suprised I went into Donnelly Mitsubishi expecting to have a hard time purchasing a used vehicle (like I always do) but ended up purchasing a used RVR and bein I went into Donnelly Mitsubishi expecting to have a hard time purchasing a used vehicle (like I always do) but ended up purchasing a used RVR and being happy about it. Ibrahim's customer service was different from all the other salesmen I've purchased vehicles from. He didn't try and pressure me at all!! and he was actually trying to help find a car that fits my needs. Thanks a lot buddy you're great More

Best customer service in town This centre has the best customer service in town. They are cordial, friendly and helpful. As for the car service itself: pricey and waiting time for This centre has the best customer service in town. They are cordial, friendly and helpful. As for the car service itself: pricey and waiting time for recalls are unacceptable. Luckily Mitsubishi is a very good car and rarely needs anything beyond regular service. More

Great Service and Work Ethic Ibrahim is a very outgoing and an energetic young man. A trait very hard to come by these days with car salesmen. Thanks to him my daughter loves her Ibrahim is a very outgoing and an energetic young man. A trait very hard to come by these days with car salesmen. Thanks to him my daughter loves her first car, the Mitsubishi was an amazing choice. He also worked very hard to get us the best pricing possible. He followed up with us and kept us in the loop throughout the whole process. Happy new year my friend! More

Trust restored Mitsubishi has always been my car of choice so when it was time for a new car I went in to the Mitsubishi dealership on Bank Street. Unfortunately I h Mitsubishi has always been my car of choice so when it was time for a new car I went in to the Mitsubishi dealership on Bank Street. Unfortunately I had a horrible experience at that dealership as no one attended to us, the salesman that started a conversation with us left abruptly in the middle of our conversation and the graphic designer at the branch had to attend to us. Still interested in a Mitsubishi, I decided to go to the Donnelly location instead and had a completely different experience. We were attended to right away by very pleasant staff. The salesperson, Ibrahim, was very friendly and informative. He answered our questions clearly, helping us make our decision with ease. Though I had a disappointing experience at the other location, Ibrahim and the Donnelly team restored my trust in Mitsubishi. More